TOEIC Reading practice test 6

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Despite lower vehicle sales this year, Morveth Motors will continue to offer ------- working hours to its office staff.

A) flexible

B) flexibly

C) flexibility

D) flexibilities

102. The kitchen at Bistro Lumen will remain closed ------- the new ventilation system has been fully installed.

A) by

B) until

C) while

D) unless

103. Ms. Ohta asked the interns to submit ------- timesheets to the payroll office by Thursday afternoon.

A) they

B) them

C) their

D) theirs

104. The finance committee has requested a detailed ------- of all travel expenses incurred during the third quarter.

A) breakdown

B) outbreak

C) setback

D) turnout

105. By the end of next month, the Cortez Valley plant ------- production of its new line of kitchen appliances.

A) has begun

B) began

C) had begun

D) will have begun

106. Passengers on Altamira Rail are reminded that tickets are ------- only on the date printed on them.

A) eligible

B) valid

C) capable

D) entitled

107. The office building on Harrow Street, ------- lobby was renovated last spring, now has several units available for lease.

A) which

B) where

C) whose

D) that

108. Employees at Brennick Insurance can ------- for the free annual health screening through the company intranet.

A) attend

B) join

C) record

D) register

109. Of the three suppliers we contacted, Delvane Paper offered the ------- price for bulk orders of printer paper.

A) low

B) lower

C) lowest

D) lowly

110. All software updates ------- by the IT department before they are installed on company laptops.

A) must test

B) must be tested

C) are testing

D) have tested

111. Tickets for the Harbor Lights Jazz Festival sold out within hours, so the organizers have ------- two additional performances.

A) postponed

B) suspended

C) scheduled

D) reserved

112. The new invoicing system has ------- reduced the time our accountants spend on monthly reports.

A) significantly

B) significant

C) significance

D) signify

113. ------- the photocopier on the third floor is being repaired, please use the one in the mail room.

A) Although

B) While

C) Unless

D) So that

114. Candidates for the regional sales manager position should have at least five years of ------- experience.

A) eventual

B) potential

C) relevant

D) numerous

115. Mr. Buteux prepared the quarterly presentation ------- because his assistant was away at a conference.

A) he

B) him

C) his

D) himself

116. The catering manager at Sorrel & Pine asked guests to ------- any food allergies when they reply to the invitation.

A) inform

B) tell

C) indicate

D) remind

117. Travelers are advised ------- at the airport at least two hours before international departures.

A) to arrive

B) arriving

C) arrive

D) arrived

118. Because of rising material costs, Kestrova Builders has ------- its budget for the riverside housing project.

A) reversed

B) retired

C) resumed

D) revised

119. Halvenor Logistics expanded into three new markets ------- the leadership of its chief executive, Carla Reyes.

A) under

B) among

C) beside

D) across

120. Each of the machines on the assembly line ------- inspected by a safety technician every morning.

A) are

B) is

C) being

D) have

121. Tenants must give the building manager at least thirty days’ ------- before moving out of their apartments.

A) notice

B) announcement

C) attention

D) reminder

122. The engineering team praised the ------- of the new data storage system during last week’s trial.

A) reliable

B) reliably

C) reliability

D) rely

123. Orders can be placed ------- by telephone or through the Tavira Office Supply Web site.

A) both

B) either

C) neither

D) not only

124. The Lindqvist Museum of Design’s new exhibit has ------- large crowds since it opened in early September.

A) appealed

B) attracted

C) interested

D) invited

125. ------- the delay in shipping, the client agreed to keep its order with Ferrano Components.

A) Although

B) However

C) Despite

D) Because

126. Staff are asked to keep the shared kitchen tidy and to ------- unused items from the refrigerator every Friday.

A) reduce

B) retain

C) remove

D) resign

127. Ms. Kim was ------- with the results of the customer satisfaction survey conducted in March.

A) pleased

B) pleasing

C) pleasure

D) please

128. Employees who travel for work will be ------- for meals and hotel costs within ten business days.

A) recovered

B) rewarded

C) restored

D) reimbursed

129. If the shipment ------- by noon tomorrow, we will contact the carrier to request an update.

A) will not arrive

B) does not arrive

C) did not arrive

D) not arriving

130. The merger between the two accounting firms is ------- expected to be completed by the end of the year.

A) lately

B) currently

C) formerly

D) recently

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following memo.

To: All Staff From: Hector Alvarado, Facilities Manager Date: Monday, March 9 Subject: New break room machines As many of you have noticed, the old snack machines were removed over the weekend. Two new automated food and drink machines __(131)__ in their place in the break rooms on the second and fourth floors. You can already use them starting this morning. Please note that the machines do not take cash or credit cards. To pay, simply hold your employee ID card against the reader. The cost of each item will be __(132)__ from your next paycheck. The machines also keep track of their own stock. When supplies of an item get low, the machine places a new order with our supplier on its own. __(133)__, staff should still report any machine that is not working to the facilities office at extension 214. __(134)__ Thank you, Hector Alvarado

Questions 135-138 refer to the following e-mail.

To: Daniel Kim From: Priya Raman, Halden Grill Date: May 5 Subject: Your dinner reservation on May 16 Dear Mr. Kim, Thank you for choosing Halden Grill for your team dinner on Friday, May 16, at 7:00 P.M. I am pleased to confirm that your group of 18 will have our private room, which can __(135)__ seat up to 20 guests. For groups of more than twelve guests, a set menu is __(136)__. This allows our kitchen to serve every dish at the same time. Please choose one of our three set menus on the attached form and return it by Friday, May 9. In your message of May 2, you __(137)__ that two guests in your group do not eat meat. __(138)__ Simply mark your group's choices on the attached form. We look forward to welcoming you. Priya Raman Events Coordinator, Halden Grill

Questions 139-142 refer to the following memo.

To: All Department Heads From: Marta Lindqvist, Finance Director Date: September 15 Subject: Budget requests for next year Planning for next year's budget has begun. Please __(139)__ your department's request to the finance office by October 31. Forms are available on the finance page of the company intranet. The finance team will then review all requests, and final budgets will be approved in December. Each request must include a __(140)__ explanation of any cost that is higher than this year's. Travel spending across the company rose sharply this year, largely because of more frequent visits to clients overseas. __(141)__, we ask all departments to keep next year's travel costs at this year's level. __(142)__ Thank you for your cooperation. Marta Lindqvist Corvane Textiles

Questions 143-146 refer to the following e-mail.

To: Carla Reyes From: Tomasz Nowak, Guest Services Date: June 3 Subject: Free airport shuttle Dear Ms. Reyes, Thank you for booking your stay at the Marlow Bay Hotel from June 12 to June 15. As a guest, you are welcome to use our free airport shuttle. To reserve a seat, please reply to this e-mail with your flight number and __(143)__ arrival time. Our driver will __(144)__ your flight and wait for you if it is delayed. Please note that the shuttle stops at Terminal 2 only. __(145)__, if you arrive at Terminal 1, you will need to take the free airport train to Terminal 2 first. __(146)__ Once you arrive at Terminal 2, our driver will meet you at Door 4 holding a Marlow Bay Hotel sign. We look forward to your visit. Tomasz Nowak Guest Services, Marlow Bay Hotel

131. Blank 131

A) will be installed

B) have been installed

C) are being installed

D) had installed

132. Blank 132

A) reduced

B) prevented

C) excluded

D) deducted

133. Blank 133

A) Even so

B) As a result

C) For instance

D) Similarly

134. Blank 134

A) The old machines were more popular with visitors

B) Please bring cash to the break room on Monday

C) A technician will usually respond within one hour

D) The second-floor kitchen will close for repairs next month

135. Blank 135

A) comfort

B) comfortable

C) comforting

D) comfortably

136. Blank 136

A) discounted

B) postponed

C) reviewed

D) required

137. Blank 137

A) mention

B) will mention

C) mentioned

D) are mentioning

138. Blank 138

A) Each of our three set menus includes a vegetarian main course

B) Unfortunately, the private room is already booked that evening

C) Parking is available behind the restaurant after 6:00 P.M

D) Our kitchen now accepts reservations online

139. Blank 139

A) approve

B) receive

C) submit

D) cancel

140. Blank 140

A) detail

B) detailed

C) details

D) detailing

141. Blank 141

A) In contrast

B) For this reason

C) Otherwise

D) Meanwhile

142. Blank 142

A) Travel costs were lower than expected this year

B) The finance team approved all requests in September

C) New office furniture will be delivered next week

D) Video meetings should be used instead of trips whenever possible

143. Blank 143

A) expect

B) expected

C) expecting

D) expectation

144. Blank 144

A) track

B) board

C) cancel

D) book

145. Blank 145

A) Instead

B) However

C) Therefore

D) Likewise

146. Blank 146

A) The train runs every five minutes, and the ride is short

B) Our shuttle also stops at Terminal 1 on weekends

C) Your room will be ready after 3:00 P.M

D) Please return your room key at the front desk when you check out

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Lindmark Counseling Center Support for Couples and Families Many of the couples who come to see us tell us the same thing: long hours at the office and regular business travel leave them with very little time together. We have listened. Beginning next month, our counselors will see clients on weekday evenings until 9:00 P.M., and partners who are traveling for work will be able to join a session by video from wherever they are. Couples sessions last 75 minutes. Once video sessions begin, they can be used by couples and individuals alike. First-time clients who schedule their first appointment by May 31 will pay just $40 rather than our regular rate of $90. To make an appointment, call 555-0148 or visit www.lindmarkcounseling.com.

Questions 149-151 refer to the following press release.

FOR IMMEDIATE RELEASE PORTO (March 14) Rovena Woodworks, the Porto-based furniture maker, will open a second factory in Braga this September. The new facility will create 120 jobs, all of which will be filled by new hires. Founder Ines Carvalho started the business twelve years ago as a small workshop repairing chairs and tables. The company moved into its current Porto factory in 2019, and today hotels are its main customers. “Our hotel clients keep asking for more, and our Porto site simply cannot keep up with their orders on its own,” said Ms. Carvalho. Once the Braga factory is running, it will take on large hotel orders, while the Porto factory will go on making custom pieces for individual clients. The company has no plans to reduce staff in Porto.

Questions 152-153 refer to the following text message chain.

Diego Ferreira (11:31 A.M.): Hi Haruka, I’m at Casa Lumen now to check everything before the 1:00 lunch. Haruka Ito (11:33 A.M.): Thanks, Diego. Is everything ready? Diego Ferreira (11:35 A.M.): Mostly. But Mr. Brandt’s office just called. Two more people from their side are joining, so we’ll have ten guests. Haruka Ito (11:36 A.M.): Oh. Will that be a problem? Diego Ferreira (11:38 A.M.): The private room we booked holds eight at the most, and the manager says she can’t fit in any more chairs. Haruka Ito (11:39 A.M.): I see. Is there anything else there? I’d rather not change restaurants at this point. Diego Ferreira (11:41 A.M.): There’s a large table by the garden window in the main dining room. It’s on the far side from the kitchen, so it’s fairly quiet. Haruka Ito (11:42 A.M.): That works. Diego Ferreira (11:43 A.M.): Great, I’ll let the manager know. See you at 1:00.

Questions 154-155 refer to the following memo.

MEMO To: All Staff From: Priya Raman, Finance Manager Date: June 2 Subject: Expense reports Beginning July 1, Brightwater Logistics will handle all expense reports through ExpensePoint, our new online system. Instead of attaching paper receipts, simply take a photo of each receipt and upload it with your report. Paper forms will still be accepted until June 30. Please also note that, from July 1, the deadline is changing. Reports will be due within 30 days after a trip ends; until now, employees have had 60 days. A short guide to ExpensePoint is attached. Questions can be sent to the finance team at extension 4410.

Questions 156-157 refer to the following schedule.

Halvorsen Park Summer Concert Series Date; Performer; Style; Stage July 12; Marisol Vega Quartet; Jazz; Main Lawn July 26; The Fenwick Brothers; Folk; Main Lawn August 9; Northbridge Youth Orchestra; Classical; Rose Garden Stage August 23; Kito & the Tides; Pop; Main Lawn Notes: All concerts begin at 7:00 P.M. Admission is free, with one exception: seating at the Rose Garden Stage is limited to 200, so a $15 ticket is needed for that performance. In case of rain, concerts will be moved to Lakeside Community Hall.

Questions 158-160 refer to the following letter.

Tellwood Tower Management Office 1800 Harbor Avenue September 10 Mr. Samuel Okafor Office Manager, Delmar Accounting Suite 410, Tellwood Tower Dear Mr. Okafor, I am writing to let you know about work that will affect access to Tellwood Tower next month. From October 3 to October 28, the lobby will be renovated, and the main entrance on Harbor Avenue will be closed. During this period, all tenants and visitors should use the side entrance on Pine Street. Because the side entrance uses a different card reader, new access cards will be issued to all tenants. Please send me a current list of the people working for your company by September 25 so that cards can be prepared for your staff in time. In addition, a new visitor badge system will go into operation once the renovation is complete; details will follow in a separate letter. Deliveries may continue during the work, but the freight elevator will be available for them only before 8:00 A.M. Thank you for your patience. Sincerely, Corinne Abara Property Manager, Tellwood Tower

Questions 161-164 refer to the following notice.

IT Services Notice New Sign-In Process for Company Computers Beginning March 4, signing in to any Kessler Engineering computer will involve two steps. First, you will enter your password as you do now. Then you will confirm that it is really you by typing in a code that is sent to the KeyLink app. [1] Adding this second step will give company and client data much stronger protection against unauthorized access. Please install KeyLink on your company phone before March 4. Staff who do not have a company phone can borrow a small security key from the IT help desk. [2] To make installation easy, IT staff will be in Room 210 on February 26 and 27 from 10:00 A.M. to 3:00 P.M. [3] There is no need to book a time; just bring your phone and drop in whenever it suits you. Most setups take less than ten minutes. Please note that employees who have not completed setup by March 4 will be unable to sign in until they visit the help desk. [4] Thank you for helping us keep Kessler Engineering secure.

Questions 165-167 refer to the following Web page.

Careers at Solano Fresh Markets Assistant Store Manager, Calverton Branch Solano Fresh Markets is looking for an assistant store manager to join our Calverton team. Working closely with the store manager, you will supervise a team of 15 employees, set the weekly work hours for each member of the team, and receive deliveries from our suppliers. Requirements At least two years of supervisory experience in retail Availability to work on weekends A forklift certificate is a plus, but it is not a requirement. We will provide training at the store to the person we hire. Benefits Paid training and a 15% employee discount on all purchases How to Apply Submit your application online at www.solanofreshcareers.com by June 14. Selected applicants will be invited to meet with our hiring team at the regional office during the week of June 23.

Questions 168-171 refer to the following online chat discussion.

Nadia Petrov (9:02 A.M.): Bad news, everyone. The print shop just called. Our banners for the Lyon Packaging Expo won’t be ready until Thursday. Tomas Lindqvist (9:03 A.M.): Thursday? We fly out Wednesday morning. Grace Mensah (9:05 A.M.): And the booths open on Saturday, so there isn’t much room for error. Ken Arata (9:07 A.M.): What if the print shop ships them directly to the exhibition center instead of to our office? Nadia Petrov (9:08 A.M.): Would the center accept them? Ken Arata (9:09 A.M.): They take deliveries until noon on Friday. I set up our booth there two years ago, and that’s how we got our display stands. Grace Mensah (9:10 A.M.): That timing should be fine. Our product samples went out yesterday and are due on Thursday. Nadia Petrov (9:12 A.M.): OK. Tomas, can you update the booth layout so the banners go up last? That way we can start with everything else. Tomas Lindqvist (9:13 A.M.): Already on it. Nadia Petrov (9:20 A.M.): I just spoke with the print shop again. They can send the banners by express courier on Thursday, but it will cost an extra $85. Grace Mensah (9:21 A.M.): That’s well within our budget for the event. Nadia Petrov (9:22 A.M.): Good. I’ll call them back and give them the go-ahead.

Questions 172-175 refer to the following article.

Ferry to Link Harrowby and Port Calden HARROWBY (April 8) Bluewater Coastal Lines will launch a direct passenger ferry between Harrowby and Port Calden on May 1, giving residents of both towns a new way to cross Kessick Bay. Local business owners have asked for such a connection for many years. [1] According to the company, the crossing will take about 50 minutes. By comparison, the trip by road around the bay can take nearly two hours, especially during the morning rush. [2] The ferry will make three departures in each direction every weekday, with the first boat leaving Harrowby at 6:45 A.M. and the last returning from Port Calden at 7:30 P.M. The company’s new vessel holds up to 220 passengers and has an enclosed seating area with large windows. Bicycles are allowed at no charge, but the ferry will not carry cars. [3] One-way fares will be $12, and a monthly pass will cost $180. For now, sailings are planned only from Monday to Friday. “We will be watching passenger numbers closely during the first few months,” said Arnav Desai, the company’s chief executive. “If demand is strong, weekend service could follow.” [4]

147. What is suggested about Lindmark Counseling Center?

A) It has recently moved to a new location

B) Many of its clients have demanding work schedules

C) It already offers online sessions to all clients

D) It is planning to hire more counselors

148. According to the advertisement, how can new clients receive a reduced price?

A) By choosing an online session

B) By attending a session with a partner

C) By booking before the end of May

D) By referring another couple to the center

149. What is the purpose of the press release?

A) To announce the opening of an additional factory

B) To introduce a new line of home furniture

C) To report the sale of the company to a hotel group

D) To explain why a factory will be closed

150. According to the press release, why is Rovena Woodworks making the change?

A) Its current factory will soon be closed

B) It plans to begin selling in Spain

C) Its founder wants to move to Braga

D) Orders from hotels have increased

151. What is indicated about the factory in Porto?

A) It will continue producing custom furniture

B) It will be turned into a showroom

C) It opened twelve years ago

D) It currently employs 120 workers

152. What is suggested about the private room at the restaurant?

A) It has been reserved by another company

B) It cannot seat the entire group

C) It is located next to the kitchen

D) It is available only in the evening

153. At 11:42 A.M., what does Ms. Ito mean when she writes, “That works”?

A) She will tell the clients about a new time

B) She wants extra chairs added to the private room

C) She accepts a different table for the group

D) She agrees to move the lunch to another restaurant

154. What is the purpose of the memo?

A) To remind staff about an upcoming budget meeting

B) To request feedback on a new travel policy

C) To explain why some payments have been delayed

D) To describe a new procedure for submitting expenses

155. According to the memo, what will change on July 1?

A) Employees will have less time to submit reports

B) Paper receipts must be mailed to the main office

C) Trips must be approved by a manager in advance

D) Reports will be reviewed by an outside firm

156. What is indicated about the concert on August 9?

A) It requires paid admission

B) It features a jazz group

C) It starts earlier than the other concerts

D) It will be held at Lakeside Community Hall

157. What will happen if it rains on the day of a concert?

A) The concert will be moved to another date

B) Ticket holders will receive a refund

C) The concert will take place indoors

D) The concert will be shortened

158. Why was the letter sent?

A) To announce an increase in monthly rent

B) To ask a tenant to move to another suite

C) To inform a tenant about temporary changes to building access

D) To invite tenants to a lobby reopening event

159. What is Mr. Okafor asked to do?

A) Pick up visitor badges from the front desk

B) Schedule deliveries for the afternoon

C) Move office furniture before October 3

D) Provide updated staff information

160. What is indicated about the freight elevator?

A) It can be used for deliveries early in the morning

B) It will be closed during the renovation

C) It is located next to the main entrance

D) It will be replaced in October

161. What is the purpose of the notice?

A) To announce that new computers will be delivered

B) To describe a new sign-in procedure

C) To remind staff to change passwords every month

D) To introduce a new location for the IT help desk

162. What is NOT mentioned in the notice?

A) Where employees can get help with installation

B) When the new process will begin

C) Why the new process is being introduced

D) What to do if a security key is lost

163. What is indicated about the help sessions in Room 210?

A) Employees must reserve a time in advance

B) They will last the entire workday

C) Employees can attend without an appointment

D) They are only for employees with company phones

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Those who would rather not install the app on a personal phone may also request one.”

A) [1]

B) [2]

C) [3]

D) [4]

165. What is one responsibility of the advertised position?

A) Preparing staff work schedules

B) Training new forklift operators

C) Ordering products from suppliers

D) Managing several store branches

166. What is indicated about forklift certification?

A) Applicants without it may still be considered

B) It must be obtained before applying

C) It is offered at the regional office

D) It is required for weekend work

167. What will most likely happen during the week of June 23?

A) A new store will open

B) Training for the new manager will begin

C) The application period will end

D) Job interviews will be held

168. What is the online chat discussion mainly about?

A) Choosing a location for a trade fair booth

B) Getting banners to an event on time

C) Booking flights for an exhibition

D) Reducing the cost of product samples

169. What is suggested about Mr. Arata?

A) He works for the print shop

B) He will arrive in Lyon on Friday

C) He has been to the exhibition center before

D) He is responsible for the event budget

170. At 9:13 A.M., what does Mr. Lindqvist mean when he writes, “Already on it”?

A) He has started changing the booth layout

B) He has already received the banners

C) He has already booked his flight

D) He is already at the exhibition center

171. What will Ms. Petrov most likely do next?

A) Cancel the banner order

B) Ask the print shop for a lower price

C) Change the date of the team’s flight

D) Agree to pay for express delivery

172. What is the article mainly about?

A) A new passenger ferry route

B) Road construction around a bay

C) A merger of two ferry companies

D) A change in local bus fares

173. According to the article, what is an advantage of the new service?

A) It shortens the trip between the two towns

B) It is cheaper than driving

C) It offers free parking at both terminals

D) It connects with the regional train service

174. What is indicated about weekend service?

A) It will begin on May 1

B) It is offered only to monthly pass holders

C) It costs more than weekday service

D) It may be added depending on passenger numbers

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Even so, a larger vessel with space for vehicles is being considered for next year.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Halvorsen Tool Rental Professional Equipment for Every Job Whether you are a contractor taking on a large project or a homeowner planning a weekend repair, Halvorsen Tool Rental has the machine you need. Our fleet includes floor sanders, tile saws, pressure washers, generators and much more. Every machine can be rented by the day or by the week, and each one is cleaned and serviced after it is returned. Not sure how a machine works? Short how-to videos for every item in our fleet are available at www.halvorsentoolrental.com, so you and your crew can be ready to start the moment your equipment arrives. To reserve, call 503-555-0142 or stop by either of our stores. We now serve customers from two locations: our original store on Foster Road in Portland and our brand-new store in Beaverton. Both are open from 7:00 A.M. to 6:00 P.M., Monday to Saturday. Rental terms A $100 deposit per machine is due at the time of booking, and the balance is paid when the equipment is returned. Edging sanders are rented separately at $35 a day. Delivery is free within 20 miles of either store for rentals of three days or more. For shorter rentals, please call us for a delivery quote. * * * To: reservations@halvorsentoolrental.com From: Mariana Okafor <mokafor@okaforfloors.com> Date: May 5 Subject: Floor sander rental Hello, My company, Okafor Floor Finishing, has been hired to refinish the wooden floors at Linden Street Bistro, a restaurant in Portland. The bistro will be closed for a week, so my crew and I will be working there from Monday, May 12, to Friday, May 16. I would like to rent two floor sanders for those five days and have them delivered to the restaurant on the morning of May 12. The address is 418 Linden Street, about 12 miles from your Portland store. Could you also tell me whether edging sanders come with the floor sanders? We will need one for the corners of the dining room. Last year I rented a tile saw from your Portland store for a kitchen project. It was clean and in excellent condition, and it worked perfectly from start to finish. That experience is the reason I contacted you first for this job. Please call me at 503-555-0187 to confirm the booking. Mariana Okafor Okafor Floor Finishing

Questions 181-185 refer to the following e-mail and schedule.

To: Daniel Brandt <dbrandt@ridgewaylogistics.ca> From: Haruka Ito <hito@ridgewaylogistics.ca> Date: May 28 Subject: Your first day at Ridgeway Logistics Attachment: First-day schedule Dear Mr. Brandt, Welcome to Ridgeway Logistics! We are very pleased that you will be joining our accounts team as an analyst on Monday, June 2. To help you settle in quickly, I have put together some information about your first day. Please come to the main reception desk on the ground floor at 9:00 A.M. If you are driving, the company will cover the cost of your parking in the visitor garage during your first month; after that, you can apply for a staff permit. On Monday, please bring photo identification with you so that the security office can make your badge. Before then, please log in to the employee portal and enter your payroll and bank information. We have already received your signed contract, so there is nothing else to send us. Your laptop and e-mail account will be set up for you by our IT team. I have attached your schedule for the day. Please note one change: the times of the building tour and IT setup have been switched, because the IT team has a meeting later that morning. Your manager, Celia Moreau, is looking forward to meeting you at lunch. Best regards, Haruka Ito HR Coordinator, Ridgeway Logistics * * * Ridgeway Logistics New Employee Schedule: Monday, June 2 Time; Session; Location; Led by 9:00 A.M.; Welcome and paperwork; HR office; Haruka Ito 10:30 A.M.; Building tour; Reception; Haruka Ito 11:15 A.M.; IT setup (laptop and e-mail account); Room 2A; IT team 12:00 P.M.; Lunch with your manager; Cafeteria; Celia Moreau 1:30 P.M.; Introduction to finance systems; Room 3C; Finance team 2:30 P.M.; Safety training (required for warehouse staff, optional for office staff); Room 4B; Facilities team 3:30 P.M.; Questions and answers; HR office; Haruka Ito

Questions 186-190 refer to the following Web page, e-mail, and review.

Marlowe Kitchen: Private Dining www.marlowekitchen.com/private-dining Planning a business dinner, a team celebration or a client event? Marlowe Kitchen offers three private spaces, each with its own dedicated serving staff. Garden Room: Our brightest space, overlooking the herb garden, seats up to 20 guests. The Cellar: Located downstairs, the Cellar seats up to 40 guests and is equipped with a built-in projector and screen for presentations. The Terrace: Our rooftop space seats up to 60 guests and is open May through September only. Booking information Private rooms must be reserved at least 10 days in advance, and a 25 percent deposit is required to confirm a reservation. Menu choices are due five days before the event. Payment can be made by card or bank transfer. Every private dining booking includes a complimentary dessert platter for the table, prepared by our pastry chef. * * * To: events@marlowekitchen.com From: Kenji Aoyama <k.aoyama@calderfinch.com> Date: October 2 Subject: Private dinner on October 23 Hello, I am the office manager at Calder & Finch Consulting, and I would like to book a private room for a dinner on Thursday, October 23. That week, several colleagues from our Singapore office will be spending time with us here in Chicago, and we would like to give them a warm welcome with a dinner together with our sales team. In total, we expect 32 guests. During the evening, our regional director would like to give a short slide presentation on this year’s results to the group, so we will need a room with a screen. Could you also tell me which vegetarian dishes you can offer? A few of our guests do not eat meat. Kind regards, Kenji Aoyama Calder & Finch Consulting * * * Marlowe Kitchen Reviewed by Priya Raman, October 27 Rating: 4 out of 5 Our office held a work dinner in one of Marlowe Kitchen’s private rooms downstairs last week, and overall it was an excellent evening. The main courses were generous, and I don’t think anyone left hungry. Serving more than thirty people at once is not easy, but the staff kept plates and glasses moving efficiently all night. My one complaint is the room itself: it was quite chilly, and several of my colleagues kept their coats on throughout the meal. At the end of the night, the waiters brought out a large dessert platter. None of us had ordered it, not even our host, so it was a nice surprise. I would happily come back, although I might bring a sweater next time.

Questions 191-195 refer to the following memo, e-mail, and invoice.

MEMO To: All staff From: Ingrid Halloran, Finance Director Date: May 12 Subject: New travel booking arrangements Starting June 1, Westbrook Instruments employees will no longer book their own business travel. Instead, all flights and hotels will be arranged through Northpoint Travel Desk, a booking service that will handle reservations for the whole company. To request a trip, complete the travel form on the company intranet, and a Northpoint agent will contact you with options within one business day. Northpoint will bill the company directly, so you will no longer need to pay for flights or hotels with your own card. The following limits will apply to all bookings. Hotel rooms may cost up to $180 per night, or up to $240 per night in New York, London and Tokyo. Flights under six hours must be booked in economy class. If a trip requires an exception to any of these limits, you must obtain my written approval before the booking is made. After you return, please submit your receipts for meals and taxis through the expense system within 14 days. Thank you for your cooperation. Please contact me with any questions. * * * To: Ingrid Halloran <ihalloran@westbrookinstruments.com> From: Tomás Rivera <trivera@westbrookinstruments.com> Date: June 9 Subject: Hotel for Toronto conference Dear Ms. Halloran, I will be attending the North American Sensor Design Conference in Toronto from June 24 to 27. The organizers have reserved a block of rooms at the Lakeview Grand, the hotel where the conference sessions are held, at $205 per night. I have checked several hotels within walking distance, but the less expensive ones are already fully booked for those dates. Staying at the conference hotel would also save on taxi costs. I would appreciate it if you could approve this booking so that I can send my request to Northpoint Travel Desk this week. Best regards, Tomás Rivera Product Engineer * * * Northpoint Travel Desk Invoice No. 58214 Date: June 12 Billed to: Westbrook Instruments, Denver Traveler: Tomás Rivera Item; Details; Amount Flight; Denver to Toronto via Chicago, economy class; depart June 24, return June 27; $468.00 Hotel; Lakeview Grand, 3 nights x $205.00; $615.00 Service fee; Booking and support; $25.00 Total; | $1,108.00

Questions 196-200 refer to the following advertisement, order form, and e-mail.

Bluefin Print Co. Event Printing Made Simple From small workshops to large trade shows, Bluefin Print Co. helps your event look professional. We print name badges, lanyards, retractable banners and table covers, all designed to match your brand. Our printers produce sharp, full-color images on every item. Logos, photos and even small text stay easy to read, whether your visitors are standing right in front of your booth or walking past it across a busy exhibition hall. How it works: Upload your design at www.bluefinprintco.com and place your order. Within one business day, we will e-mail you a digital proof. Printing begins only after you approve the proof, so you can check every detail before your order goes to press. Special offers 10 percent off name badges on orders of 200 or more Free standard shipping (five business days) on orders over $200 Rush delivery (two business days) available for $30 * * * Bluefin Print Co.: Order Form Order date: September 3 Customer: Ana Lucía Ferreira, Event Coordinator, Tessaro Biomedical Item code; Description; Quantity; Unit price; Total BP-110; Plastic name badge; 150; $1.20; $180.00 BP-215; Lanyard, navy; 150; $0.40; $60.00 BP-330; Retractable banner; 1; $95.00; $95.00 Subtotal; |; | $335.00 Shipping: Standard; |; | $0.00 Total; |; | $335.00 * * * To: orders@bluefinprintco.com From: Ana Lucía Ferreira <alferreira@tessarobio.com> Date: September 11 Subject: Order placed September 3 Hello, Our delivery arrived this morning, and most of it looks great. The names on the badges are all spelled correctly, and the colors on every item match our logo exactly. The lanyards feel sturdy, too. However, item BP-330 shows the date of our conference as October 14 instead of October 17. The proof I approved last week had the correct date, so the mistake must have happened during printing. As everything else is fine, could you reprint just that item and send it by rush delivery? We would like to have it well before the conference so that we can check it in advance. Thank you, Ana Lucía Ferreira Event Coordinator, Tessaro Biomedical

176. According to the advertisement, why should customers visit the Halvorsen Tool Rental Web site?

A) To reserve equipment online

B) To watch instructional videos

C) To print a discount coupon

D) To check delivery charges

177. What is suggested about Halvorsen Tool Rental?

A) It sells used machines

B) It rents only to licensed contractors

C) It is open 24 hours a day

D) It has recently opened a second store

178. Who most likely is Ms. Okafor?

A) The owner of a flooring company

B) A restaurant manager

C) An employee of Halvorsen Tool Rental

D) A homeowner renovating a house

179. What is most likely true about the rental Ms. Okafor requests?

A) It will include edging sanders at no extra cost

B) It will be paid in full when she books

C) Its delivery will be free of charge

D) It will last for two weeks

180. According to the e-mail, why did Ms. Okafor choose Halvorsen Tool Rental?

A) A colleague recommended the company

B) She was pleased with an earlier rental

C) Its rates are lower than other stores’ rates

D) Its new store is near her job site

181. What is the main purpose of the e-mail?

A) To explain a change to a training timetable

B) To ask a new employee to confirm his start date

C) To prepare a new employee for his first day

D) To list the equipment a new employee will receive

182. In the e-mail, the word “cover” in paragraph 2 is closest in meaning to

A) pay for

B) include

C) protect

D) replace

183. What is Mr. Brandt asked to bring on Monday?

A) His signed contract

B) His own laptop

C) His bank account details

D) A photo identification document

184. When will Mr. Brandt most likely receive his laptop?

A) At 9:00 A.M

B) At 10:30 A.M

C) At 11:15 A.M

D) At 1:30 P.M

185. According to the schedule, what is true about the safety training?

A) It is required only for warehouse staff

B) It is the last session of the day

C) It is held in the cafeteria

D) It is led by Ms. Moreau

186. According to the Web page, what is required to reserve a private room?

A) A minimum of 20 guests

B) Choosing a menu one month in advance

C) Payment in cash

D) A deposit

187. Which room did Mr. Aoyama most likely reserve?

A) The Garden Room

B) The Cellar

C) The Terrace

D) The main dining room

188. According to the e-mail, why is Mr. Aoyama organizing the dinner?

A) To celebrate a colleague’s retirement

B) To present results to clients

C) To welcome visiting colleagues

D) To launch a new product

189. What does Ms. Raman complain about?

A) The temperature of the room

B) The size of the portions

C) Noise from the main dining room

D) Slow service

190. What is most likely true about the dessert platter Ms. Raman mentions?

A) It was ordered in advance by the event organizer

B) It replaced a dish that was unavailable

C) It is a seasonal item on the regular menu

D) It came free with the private room booking

191. What is the purpose of the memo?

A) To announce a new hotel partner for staff trips

B) To explain a new way of arranging business trips

C) To ask employees to travel less

D) To remind staff of existing expense rules

192. According to the memo, what must employees do after a business trip?

A) Write a short report on the trip

B) Return unused tickets to the agency

C) Submit receipts within 14 days

D) Obtain a manager’s signature on their bookings

193. Why did Mr. Rivera write the e-mail?

A) To ask permission to exceed a hotel limit

B) To cancel a hotel reservation

C) To request a business-class seat

D) To report an error on an invoice

194. What is most likely true about Mr. Rivera’s request?

A) It was rejected

B) It arrived after the deadline

C) It was sent to the wrong department

D) It was approved

195. According to the invoice, what is true about Mr. Rivera’s flight?

A) It is in business class

B) It stops in Chicago

C) It returns on June 28

D) It departs from Toronto

196. In the advertisement, the word “sharp” in paragraph 2 is closest in meaning to

A) sudden

B) intelligent

C) clear

D) pointed

197. According to the advertisement, what does Bluefin Print Co. do before printing an order?

A) It sends the customer a proof to approve

B) It charges a deposit

C) It mails a printed sample

D) It calls the customer to confirm

198. What is most likely true about Ms. Ferreira’s order?

A) It was sent by rush delivery

B) It included a free sample

C) It received a discount on name badges

D) It was too small to qualify for a bulk discount

199. What problem does Ms. Ferreira mention in her e-mail?

A) A name is misspelled

B) An item shows an incorrect date

C) A logo is printed in the wrong color

D) The text is too small to read

200. Which item does Ms. Ferreira want to be reprinted?

A) The name badges

B) The lanyards

C) The retractable banner

D) The table cover