TOEIC Reading practice test 1

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Several home care agencies in the region have raised concerns about the ------- cuts to patient support funding.

A) propose

B) proposed

C) proposing

D) proposal

102. The cafeteria on the third floor will remain closed ------- the kitchen renovation is complete.

A) unless

B) although

C) whereas

D) until

103. Mr. Buteux asked the interns to submit ------- expense reports directly to the accounting office.

A) they

B) them

C) their

D) theirs

104. Guests at Calloway Harbor Grill receive a text message one day before their reservation as a friendly -------.

A) reminder

B) receipt

C) reference

D) requirement

105. The new packaging line at the Monterrey plant ------- by a team of engineers from Osaka last month.

A) installed

B) was installed

C) has installed

D) will be installed

106. Because seating at the leadership workshop is limited, early registration is strongly -------.

A) informed

B) instructed

C) advised

D) notified

107. Of all the laptops tested by the IT department, the Verano X2 was the ------- to set up.

A) easy

B) easier

C) easiest

D) easily

108. ------- the budget for the marketing campaign was reduced, the team still met its sales target.

A) Although

B) Despite

C) Because

D) Unless

109. Candidates ------- applications arrive after March 15 will be considered for the next round of interviews.

A) who

B) whose

C) whom

D) which

110. Ms. Reyes will ------- Mr. Kim’s responsibilities while he is attending the trade fair in Milan.

A) resume

B) consume

C) presume

D) assume

111. Sales of the new energy drink rose ------- after the company launched its online advertising campaign.

A) sharp

B) sharply

C) sharpen

D) sharpness

112. The Delmar History Museum offers a 20 percent ------- on admission to groups of ten or more.

A) deposit

B) refund

C) discount

D) deduction

113. The landlord has agreed ------- the lobby carpets before the new tenants move in next month.

A) replacing

B) to replace

C) replaced

D) replacement

114. Please arrive at the airport ------- three hours before international departures to allow time for security checks.

A) at least

B) at most

C) at last

D) at all

115. Mr. Novak prefers to check the shipping labels ------- rather than rely on the warehouse software.

A) he

B) him

C) himself

D) his

116. Each of the regional offices ------- responsible for ordering its own printer supplies.

A) is

B) are

C) be

D) being

117. The new accounting software is fully ------- with the systems our clients already use.

A) comparable

B) competitive

C) complete

D) compatible

118. Attendees found the keynote speaker’s presentation on supply chain trends extremely -------.

A) inform

B) informed

C) informative

D) information

119. Restaurant staff must ------- all food deliveries for freshness before signing the delivery form.

A) observe

B) inspect

C) watch

D) view

120. If the shipment ------- by Thursday, the factory will have to delay production of the new model.

A) does not arrive

B) will not arrive

C) did not arrive

D) had not arrived

121. Ms. Achebe was praised for her ------- to customer service during her twelve years at the bank.

A) intention

B) direction

C) collection

D) dedication

122. The quarterly report must be submitted to the finance department ------- 5:00 P.M. on Friday.

A) until

B) by

C) since

D) among

123. ------- employee who completes the first-aid course will receive a certificate from the Northgate Clinic.

A) Every

B) All

C) Many

D) Several

124. The new parking garage has been ------- popular with employees, and most spaces are filled by 8:30 A.M.

A) narrowly

B) eagerly

C) mutually

D) surprisingly

125. The board approved the ------- of a second distribution center near the port of Rotterdam.

A) construct

B) constructive

C) construction

D) constructed

126. Tickets for the outdoor jazz concert are ------- refundable if the event is canceled because of weather.

A) highly

B) fully

C) deeply

D) widely

127. The committee has not yet decided ------- the annual retreat will be held in Lisbon or Vienna.

A) whether

B) either

C) that

D) which

128. Orders ------- after 3:00 P.M. will be shipped on the following business day.

A) place

B) places

C) placing

D) placed

129. The Belvue Hotel will ------- guests for any damage to rooms that occurs during their stay.

A) cost

B) pay

C) charge

D) spend

130. Due to rising rents downtown, Kestrel Consulting is considering ------- to a smaller office in the suburbs.

A) expanding

B) reporting

C) renewing

D) relocating

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: All Research Staff From: Priya Raman, Director of Personnel Date: October 26 Subject: Coffee Connections Dear colleagues, At Halvorsen Analytics, many of our analysts work on long, independent projects. They spend most of the day alone at their desks and rarely talk with anyone outside their own team. To help change that, the Personnel Department is launching a new program called Coffee Connections. Beginning on November 16, every employee who signs up will be paired with a colleague from a different department. Each pair __(131)__ for coffee once every two weeks for three months. Pairings are made at random so that you get to know people you would not normally __(132)__ during your workday. Participation is voluntary. __(133)__, we strongly encourage everyone to sign up for at least the first round. Pairs may meet in the sixth-floor café, where coffee is free for participants, or anywhere nearby. __(134)__ Simply reply to this e-mail by November 9 to join. Thank you, Priya Raman Director of Personnel Halvorsen Analytics

Questions 135-138 refer to the following notice.

Private Dining at Tavola Nera We are delighted to announce that our new private dining room on the second floor is now open for group bookings. __(135)__ For a smaller party, a folding wall can divide it into two separate spaces of 12 seats each. Groups may choose from three set menus, each __(136)__ prepared by our head chef, Luca Ferrandi. Every menu includes a starter, a main course and a dessert, and vegetarian dishes can be served on request. A __(137)__ of 30 percent of the total price is required at the time of booking; the remaining balance is paid on the day of the event. Bookings cancelled at least seven days in advance receive a full refund. __(138)__, cancellations made after that point cannot be refunded. To reserve the room or to ask about available dates, please write to our events team at events@tavolanera-dining.com.

Questions 139-142 refer to the following memo.

MEMO To: All Tenants From: Tomasz Wilk, Building Manager Date: February 20 Subject: Elevator modernization As part of our ongoing improvements to Harbourview Tower, the east elevators are scheduled to be modernized next month. From Monday, March 2, to Friday, March 13, the east elevators __(139)__ out of service while new equipment is installed. During this period, tenants should use the west elevators, which will operate on their regular __(140)__. We expect the west elevators to be busier than usual, especially between 8:30 and 9:15 A.M. __(141)__ Doing so will also help reduce waiting times for those who need the elevators most, such as visitors with heavy deliveries or limited mobility. We believe the result will be worth the wait. The new elevators will be faster and more energy efficient. __(142)__, they will include a touch-free call system. Thank you for your patience while the work is carried out. Tomasz Wilk Building Manager

Questions 143-146 refer to the following e-mail.

To: All Staff From: Aiko Tanabe, Travel Coordinator Date: March 3 Subject: New travel booking system Dear colleagues, Until now, business trips at Brennholt Engineering have been booked through an outside travel agency, which handled each request by phone or e-mail. From April 1, the agency will no longer handle our bookings, and all trips will be booked through TripDesk, a new online system. TripDesk will make booking faster and more __(143)__ for everyone. A group of twelve frequent travelers __(144)__ the system during a trial in February. Based on their comments, we have already made several improvements. When you log in for the first time, you will be asked to enter your passport details and seating preferences. __(145)__ You will not need to enter them again for future trips. Please note that our spending limits remain the same. Trips that cost more than $2,000 still require __(146)__ from your department manager before they can be booked. Instructions and answers to common questions are available at intranet.brennholt-eng.com/tripdesk-help. Best regards, Aiko Tanabe Travel Coordinator

131. Blank 131

A) met

B) has met

C) will meet

D) was meeting

132. Blank 132

A) encounter

B) attend

C) remind

D) replace

133. Blank 133

A) Therefore

B) However

C) For example

D) Similarly

134. Blank 134

A) The café will be closed for renovation throughout November

B) Thank you to everyone who has already completed the first round

C) Your manager will choose a partner for you from your own team

D) Signing up takes less than a minute

135. Blank 135

A) The room seats up to 24 guests at a single long table

B) Our terrace will reopen for the summer season in May

C) We thank our regular guests for their patience during the renovation

D) Gift cards are available at the front desk in any amount

136. Blank 136

A) care

B) careful

C) carefully

D) caring

137. Blank 137

A) discount

B) receipt

C) refund

D) deposit

138. Blank 138

A) In contrast

B) As a result

C) Similarly

D) For instance

139. Blank 139

A) were

B) have been

C) will be

D) had been

140. Blank 140

A) schedule

B) location

C) budget

D) permit

141. Blank 141

A) The east elevators have been in service since the building opened

B) Where possible, we ask that you use the stairs for trips of one or two floors

C) Deliveries to the building will be stopped during the two weeks

D) Tenants on upper floors may request a parking space at the front desk

142. Blank 142

A) Otherwise

B) Nevertheless

C) Instead

D) In addition

143. Blank 143

A) convenience

B) convenient

C) conveniently

D) conveniences

144. Blank 144

A) test

B) will test

C) tested

D) are testing

145. Blank 145

A) Hotel bookings must still be made by phone

B) Please bring a printed copy of your boarding pass to the airport

C) Our travel agency will then call you to confirm your seat

D) Your details are then saved securely in your TripDesk profile

146. Blank 146

A) recognition

B) approval

C) attention

D) admission

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice.

Brightwave Stream Choosing Your Plan There are two ways to subscribe to Brightwave Stream. The Monthly Plan costs $11.99 per month. The Annual Plan costs $119, charged once when you sign up. With either plan, you get the full Brightwave library, HD picture quality, and up to four screens at the same time. Picked the Annual Plan by mistake? New subscribers have 14 days from the date they signed up to move to the Monthly Plan, either in Account Settings or by calling our customer service team. We will then return the difference to your original payment method. After 14 days, the annual payment cannot be refunded.

Questions 149-151 refer to the following press release.

FOR IMMEDIATE RELEASE Kessler Cycle Works to Open New Plant in Saint-Priest LYON (February 10). Kessler Cycle Works, a Lyon-based maker of city and touring bicycles, announced today that by next spring all of its bicycle assembly will take place at a new plant in Saint-Priest. The facility is nearly three times the size of the company’s building in Villeurbanne, where Kessler bicycles have been put together for more than 30 years. Production in Villeurbanne will end once the move is complete, but the building will stay in use. It is being converted into a repair and training center, where mechanics from independent bike shops will be able to take courses on servicing Kessler models. All 140 of the company’s current assembly employees have been offered positions at the new plant. To make the change easier for them, Kessler will run a free shuttle bus between Villeurbanne and Saint-Priest during the plant’s first year of operation. Media contact: Julie Moreau, Communications Office

Questions 152-153 refer to the following text message chain.

Priya Raman (11:41 A.M.): I’m at Dalby Print & Copy. The handouts are done, but they say the brochure covers won’t be dry until around 1:30. Tomas Ekberg (11:44 A.M.): That’s cutting it close. The workshop starts at 2:00. Priya Raman (11:46 A.M.): I know. It’s that heavy coated paper we picked. Tomas Ekberg (11:48 A.M.): Don’t worry about the room. I’ll set up the chairs and the projector in Room 4 now. Tomas Ekberg (11:50 A.M.): Why not just bring back the handouts? We could leave the brochures and send them to the client later. Priya Raman (11:52 A.M.): I’ll wait it out. The client specifically asked for the brochures, so I’d rather have them on the table. I’ll come straight to Room 4 as soon as they’re ready. Tomas Ekberg (11:53 A.M.): OK. I’ll go over our slides once more so we’re both ready to start.

Questions 154-155 refer to the following memo.

To: All Halvorsen Building staff From: Grace Osei, Facilities Manager Date: March 2 Subject: Elevator upgrade From Monday, March 9, to Friday, March 20, the east elevators will be out of service while new control systems are installed. During this period, only the west elevator will be running, so waiting times are likely to be longer, especially in the morning. If your office is on floors 2 to 4, please take the stairs whenever you can. This will keep the west elevator free for colleagues on the upper floors and for visitors. Any large deliveries expected during these two weeks must be booked through Facilities so that they can be brought up in the freight elevator. Please contact me at extension 214 to arrange a time. Thank you for your patience.

Questions 156-157 refer to the following Web page.

Harborview Hotel Airport Shuttle Our airport shuttle is free for all hotel guests. It leaves from the main entrance and stops at both terminals of Westport International Airport. Departs Hotel; Terminal 1; Terminal 2; Days 5:30 A.M.*; 5:55 A.M.; 6:05 A.M.; Monday to Friday 6:15 A.M.; 6:40 A.M.; 6:50 A.M.; Monday to Friday 7:15 A.M.; 7:40 A.M.; 7:50 A.M.; Monday to Friday *Reservation required. Please reserve this departure at the front desk by 9:00 P.M. the evening before. Saturday and Sunday: service begins at 8:00 A.M., with departures every hour until 6:00 P.M.

Questions 158-160 refer to the following letter.

Morales & Petit Accountants and Tax Advisers March 6 Mr. Rafael Duarte Duarte Catering Dear Mr. Duarte, As tax season approaches, I am writing to remind you that we need your records by April 3 in order to prepare the annual tax return for Duarte Catering. Please send us your business bank statements for January through December, all receipts for food and equipment purchases, and the mileage log for your catering van. Last year, several receipts reached us only a few days before the filing deadline, and our final review had to be rushed. Having everything by April 3 will give us time to check your return carefully. As in previous years, our fee for preparing the return is $650. Our fee will cover one review meeting before we submit your return, during which we will go through the figures with you and answer any questions. Additional meetings can be arranged at our standard hourly rate. You can drop off the documents at our office or upload them through our secure client portal. If you have any questions, please call me at 555-0187. Sincerely, Helena Varga Senior Accountant

Questions 161-164 refer to the following information.

Linden Park Medical Center Book Your Appointments Online Starting May 4, patients of Linden Park Medical Center will be able to book appointments through our Web site at any time of day. [1] The new system is designed for routine visits such as checkups and follow-up appointments. If you need to be seen urgently on the same day, please continue to call the center as usual. There is no charge for using the service. To create an account, you will need your eight-digit patient number. [2] Once your account is set up, you can choose the doctor you would like to see and pick a time that suits you. Two days before each appointment, you will receive a reminder by text message. [3] If your plans change, you can also cancel online, as long as you do so at least 24 hours in advance. Not comfortable using computers? Our front desk staff will gladly help you create an account in person. Please bring a photo ID with you when you come. [4] We look forward to making your visits easier.

Questions 165-167 refer to the following Web page.

Corvale Office Supply Business Accounts Does your company order paper, ink, and other office supplies every month? A Corvale business account makes it simpler. With a business account, you receive one invoice at the end of each month and have 30 days to pay it. Orders over $150 are delivered free of charge anywhere within the metro area, and any order placed before 2:00 P.M. is shipped the same day. Businesses that spend more than $500 a month with us are also assigned a personal account manager, who can help with bulk pricing and regular reorders. Opening an account is easy. Simply complete the online application and enter your company’s tax registration number. Most applications are approved within two days. Apply today using the form below.

Questions 168-171 refer to the following online chat discussion.

Hana Sato (10:15 A.M.): Good morning, everyone. I’ve heard that some of you are having trouble with the new expense-report software. Luis Ferreira (10:16 A.M.): Yes, I tried to open it from home last night and got an error message. It works fine on my office computer, though. Amara Diallo (10:18 A.M.): Same here. I’m working from home this morning and can’t get past the login screen. I still have three reports to file. Hana Sato (10:20 A.M.): That’s expected, actually. The software only works through our secure network connection. If you’re outside the office, you need to connect to that first. Luis Ferreira (10:21 A.M.): I’ve never set that up on my laptop. Hana Sato (10:23 A.M.): Many people haven’t. Since so many staff are affected, the finance department has moved the deadline for expense reports from Wednesday to Friday. Amara Diallo (10:24 A.M.): That’s a relief. Kevin Brandt (10:26 A.M.): I’m at home today too, and I get the same error when I try to log in. Is there anything I can try? Hana Sato (10:28 A.M.): Nothing is wrong with the software itself, Kevin. I’ll e-mail everyone a short guide to connecting through the secure network within the hour. Kevin Brandt (10:29 A.M.): Great, thanks.

Questions 172-175 refer to the following article.

Tavola Verde Reopens with Bigger Kitchen ROTTERDAM. After three months of building work, Tavola Verde reopened its doors in central Rotterdam last Friday. Chef and owner Ines Albrecht closed the restaurant in January so that its kitchen could be enlarged, and regular diners will be pleased to find that much of what they loved has stayed the same. Ms. Albrecht still builds her menu around the vegetables, cheese, and meat that local farms deliver to her each week, so the dishes change from one week to the next depending on what arrives. [1] The most obvious change is behind the scenes. The kitchen is now nearly twice its old size, giving her team of five cooks much more room to work. [2] Guests will also notice a difference before they even arrive. For the first time, tables can be booked online through the restaurant’s Web site, although telephone bookings are still accepted. [3] Finally, Ms. Albrecht will begin teaching cooking classes on Sunday mornings, when the restaurant is closed to diners. Each class is limited to twelve people and ends with a shared lunch in the dining room. [4] “We wanted more space without losing the feeling of a small neighborhood place,” Ms. Albrecht said. Judging by the full tables on opening night, many of her guests agree.

147. What is suggested about the annual plan?

A) It costs less over a year than paying month by month

B) It can be used on more devices than the monthly plan

C) It can be canceled for a full refund at any time

D) It is billed in twelve equal payments

148. According to the notice, what can a new subscriber do within 14 days of signing up?

A) Pause the subscription without charge

B) Switch to a monthly plan and get money back

C) Request an extra month of free service

D) Transfer the account to a family member

149. What is the purpose of the press release?

A) To introduce a new line of bicycles

B) To report the sale of the company

C) To announce that assembly work will move to a new plant

D) To advertise job openings for bicycle mechanics

150. What is indicated about the building in Villeurbanne?

A) It will be sold to another manufacturer

B) It will be used to train repair mechanics

C) It will continue to assemble some models

D) It will be closed for one year

151. According to the press release, what will the company provide to its current assembly workers?

A) A higher hourly wage

B) A one-time relocation bonus

C) Training to become repair mechanics

D) Free bus service between the two sites

152. What is suggested about Mr. Ekberg?

A) He works at the print shop

B) He placed the printing order

C) He is preparing the room for the workshop

D) He will lead the workshop by himself

153. At 11:52 A.M., what does Ms. Raman mean when she writes, “I’ll wait it out”?

A) She will stay at the print shop until the order is finished

B) She will return to the office without the brochures

C) She will ask the shop for a lower price

D) She will move the workshop to a later time

154. What is the main purpose of the memo?

A) To introduce a new security procedure

B) To ask staff to move to different offices

C) To announce a change of delivery company

D) To inform staff about work on the elevators

155. What are employees on floors 2 to 4 asked to do?

A) Arrive at work earlier than usual

B) Use the stairs when possible

C) Reserve the freight elevator for themselves

D) Work from home during the upgrade

156. What is indicated about the 5:30 A.M. shuttle?

A) It runs on weekends only

B) It stops only at Terminal 2

C) It must be reserved in advance

D) It charges an additional fee

157. What is suggested about a guest who must be at the airport by 7:00 A.M. on a Sunday?

A) The guest will need to arrange other transportation

B) The guest can take the 6:15 A.M. shuttle

C) The guest should reserve the 5:30 A.M. shuttle

D) The guest must check out on Saturday

158. What is the purpose of the letter?

A) To request payment of an overdue invoice

B) To introduce a new member of the firm

C) To explain a recent change in tax law

D) To ask a client to send documents for a tax return

159. What is suggested about Mr. Duarte?

A) He opened his business recently

B) He uses a vehicle for his work

C) He has recently changed accountants

D) He missed last year’s tax deadline

160. In the letter, the word “cover” in paragraph 2 is closest in meaning to

A) protect

B) hide

C) include

D) report

161. What is indicated about the online booking system?

A) It will completely replace booking by telephone

B) It is not meant for urgent same-day appointments

C) It requires a monthly membership fee

D) It was introduced last year

162. What is NOT mentioned as a feature of the online booking system?

A) Reminders sent by text message

B) Canceling an appointment online

C) Choosing a particular doctor

D) Viewing test results

163. What should patients bring to the front desk if they want help setting up an account?

A) A form of photo identification

B) Their most recent bill

C) A referral letter from another doctor

D) A completed registration form

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “This number appears at the top of any appointment reminder letter we have mailed to you.”

A) [1]

B) [2]

C) [3]

D) [4]

165. For whom is the Web page most likely intended?

A) Drivers looking for delivery work

B) Students buying school supplies

C) Stores that want to resell Corvale products

D) Companies that buy office supplies regularly

166. What is indicated about delivery?

A) It is free for every business order, whatever the amount

B) It is available on Saturdays as well as on weekdays

C) It is free for some orders in the metro area

D) Orders placed before 2:00 P.M. arrive the same day

167. According to the Web page, what is required to open a business account?

A) A tax registration number

B) A first order of at least $500

C) A reference from another supplier

D) A company credit card

168. What problem are the writers discussing?

A) The new software calculates expense totals incorrectly

B) Some staff cannot open the new software from home

C) The new laptops for the team have not been delivered yet

D) The new software costs more than the company expected

169. At 10:24 A.M., what does Ms. Diallo mean when she writes, “That’s a relief”?

A) She is pleased that the software has been fixed

B) She no longer has to use the software

C) She is glad she will not miss the deadline

D) She is happy to be able to work from home

170. What is suggested about Mr. Brandt?

A) He installed the new software

B) He set the deadline for expense reports

C) He has already submitted his report

D) He is not in the office today

171. What will Ms. Sato most likely do next?

A) E-mail the team a connection guide

B) Cancel the introduction of the new software

C) Ask the software company for a refund

D) Visit Mr. Brandt at his home to help him

172. What is the article mainly about?

A) The opening of a new farmers’ market

B) An award given to a local chef

C) A restaurant reopening after an expansion

D) The sale of a restaurant to a new owner

173. What is indicated about Ms. Albrecht?

A) She plans to open a second restaurant

B) She gets ingredients from nearby farms

C) She trained as a chef in Italy

D) She will teach cooking classes on weekdays

174. What is NOT mentioned as a change at the restaurant?

A) A larger kitchen

B) Online reservations

C) Cooking classes

D) Longer opening hours

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “As a result, regular guests are unlikely to see the same dish on the menu two weeks in a row.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Port Lessing Independent Venue Alliance Stronger Together: An Invitation to Independent Venues Running a small live music venue in Port Lessing has never been easy. Since 2014, the Port Lessing Independent Venue Alliance (the Alliance) has helped clubs, bars, and concert halls across the city share costs and reach new audiences. We are now welcoming new members. Member benefits include: Reduced fees on the Alliance’s shared ticketing platform, already used by more than 40 local venues Group insurance rates negotiated for the whole membership A listing in Live Calendar, our monthly guide to concerts across the city All members agree to follow the Alliance Code of Practice. Among other things, the code requires venues to respect the capacity limits on their city license, to treat performers and staff fairly, and to deal promptly with complaints from neighbors. The Alliance board may review the membership of any venue that breaks the code. Annual membership fees: Venues with a licensed capacity of up to 300: $450 Venues with a licensed capacity of over 300: $800 To apply, visit www.plivalliance.org/join or call our office at 555-0148. * * * To: Tomasz Wilk <twilk@brewhousestage.com> From: Ingrid Solberg <isolberg@plivalliance.org> Date: September 3 Subject: Membership review Dear Mr. Wilk, I am writing on behalf of the board of the Port Lessing Independent Venue Alliance. As you know, every member venue agrees to the Alliance Code of Practice, including the requirement to observe capacity limits. Last month we received the results of a city inspection. It confirmed that ticket sales for two events at The Brewhouse Stage last spring went beyond your venue’s licensed capacity of 350. For this reason, the board will vote at its meeting on September 24 on whether to end The Brewhouse Stage’s membership. No decision has been made yet, and your membership remains fully active until the vote. However, as is our usual practice during a review, your venue will not appear in the October issue of Live Calendar. The board would like to hear your side before it decides. You are welcome to send a written response by September 17, and it will be shared with every board member. You may also attend the meeting itself, which begins at 6:00 P.M. at the Alliance office on Harbor Street, and speak to the board in person. Sincerely, Ingrid Solberg Director, Port Lessing Independent Venue Alliance

Questions 181-185 refer to the following e-mail and schedule.

To: Daniel Okafor <d.okafor@northgatefoods.com> From: Priya Raman <p.raman@kestrelpackaging.com> Date: May 4 Subject: Your visit on Tuesday, May 12 Attachment: Visit schedule Dear Mr. Okafor, We are looking forward to welcoming you and your colleagues from Northgate Foods to our Monterrey plant on Tuesday, May 12. I am writing to confirm the arrangements for the day. The visit schedule is attached. When you arrive, each member of your group will need to show photo identification at the security gate. The guard will then issue a visitor badge, which must be worn at all times inside the plant. You do not need to bring any special equipment: safety glasses and safety shoes will be provided at reception. Please note one change to the attached schedule, which was printed last week. The warehouse walk-through and the quality lab demonstration have changed places. Hugo Ferrer, who is giving the lab demonstration, has to leave the plant in the afternoon for a meeting with one of our suppliers, so his session has been moved earlier. The walk-through will still be led by our warehouse manager, Lena Vogt. Visitors usually eat in our plant cafeteria, but it is closed for renovation this month. Lunch will therefore be brought to Conference Room B, as shown on the schedule. If you have any questions before the visit, please call me at 81-555-0192. Best regards, Priya Raman Operations Manager, Kestrel Packaging * * * Kestrel Packaging, Monterrey Plant Visit Schedule: Northgate Foods, Tuesday, May 12 Time; Session; Location 9:00 A.M.; Welcome and plant overview; Reception 10:30 A.M.; Printing line tour; Production Hall 1 12:00 P.M.; Lunch; Conference Room B 1:30 P.M.; Warehouse walk-through; Warehouse 3:00 P.M.; Quality lab demonstration with Hugo Ferrer, Quality Control Supervisor; Quality Lab

Questions 186-190 refer to the following Web page, e-mail, and review.

Lantern Quay Bistro Private Dining Our private dining room overlooks the harbor and seats up to 24 guests, making it ideal for business dinners, team celebrations, and family events. Minimum spend: $600 Sunday to Thursday; $900 Friday and Saturday Deposit: 20 percent of the minimum spend is due at the time of booking. The deposit is refunded if the booking is canceled at least seven days before the event. Menus: Groups of more than 16 guests must choose one of our set menus. Menu A: $38 per person (starter and main course) Menu B: $52 per person (starter, main course, and dessert) To make a booking, contact our events coordinator at events@lanternquaybistro.com. * * * To: events@lanternquaybistro.com From: Akiko Ohta <a.ohta@calderwoodconsulting.com> Date: September 21 Subject: Private dining room, October 15 Dear Mr. Bellini, I would like to book your private dining room for Thursday, October 15, at 7:00 P.M. Our firm is holding a dinner to celebrate the retirement of a long-serving colleague, and we expect 20 guests. I have two questions. First, several of our guests do not eat meat. Could you tell me what vegetarian options are available? Second, we have ordered a cake from a local bakery for the occasion. Would it be possible for us to bring it with us? Please let me know how to pay the deposit. Kind regards, Akiko Ohta Office Manager, Calderwood Consulting * * * Review of Lantern Quay Bistro Posted by Akiko O., October 17 ★★★★☆ We held a retirement dinner for a colleague in the private dining room on Thursday evening, and it was a great success. Since we were bringing our own cake, we picked the set menu that doesn’t include dessert. The food was excellent, with good choices for our vegetarian guests. The staff were friendly and brought each course out quickly, and they even sliced and served our cake without charging us anything extra. The room has lovely views and is well separated from the main dining area, so we could hear the speeches easily. My only complaint is that the room was much too warm. Several guests took off their jackets early in the evening. Even so, I would happily book here again.

Questions 191-195 refer to the following memo, e-mail, and schedule.

MEMO To: All Sixth-Floor Staff From: Grace Mbeki, Facilities Director Date: October 12 Subject: Sixth-floor renovation As many of you have heard, the sixth floor of our Toronto head office will be renovated from November 2 to December 18. During this period, the teams currently on the sixth floor will work either on Floor 3 or in the company’s Linden Avenue annex. Each team will move on its own day, and a schedule will be sent out shortly. Before your team’s move, please pack your desk items into the labeled crates that will be delivered to your work area. Crates must be packed by 5:00 P.M. on the Friday before your team’s move day. You do not need to do anything with your computer equipment: the IT department will disconnect it and set it up again at your new desk. Employees who will work in the Linden Avenue annex must collect an annex access card from the security desk in the main lobby before their move day. Without this card, you will not be able to enter the annex building. Thank you for your patience while we create a better workplace for everyone. * * * To: Grace Mbeki <g.mbeki@orrinvale.com> From: Carlos Reyes <c.reyes@orrinvale.com> Date: October 14 Subject: Claims Processing move date Hello Grace, Thank you for the memo about the renovation. I understand that the Claims Processing team is scheduled to move to Floor 3 on November 9. Unfortunately, that is the same week as our quarterly reporting deadline, which is one of the busiest periods of the year for my team. Packing and settling into new desks at that time would make it very difficult to finish our reports. Would it be possible for us to move one week later? We are happy to keep the same location on Floor 3. Best, Carlos Reyes Team Leader, Claims Processing * * * Orrin & Vale Insurance Sixth-Floor Relocation Schedule (updated October 20) Team; Move day; New location Marketing; Monday, November 2; Floor 3 Underwriting; Monday, November 9; Linden Avenue annex Claims Processing; Monday, November 16; Floor 3 Human Resources; Monday, November 23; Floor 3

Questions 196-200 refer to the following advertisement, order form, and e-mail.

Brightmark Badge Supply Everything Your Event Needs Make a great first impression at your next conference or trade show. We carry lanyards in six colors, along with clear badge holders in three sizes, all ready to be printed with your company logo. Our offers: Free logo printing on orders of 100 items or more Free shipping on orders over $300 Standard production: seven business days Rush production: three business days, for an extra $40 Other options: Each additional logo design: $25 Each additional delivery address: $15 Please note that we deliver on business days only. Order online at www.brightmarkbadges.com. * * * Brightmark Badge Supply: Order Form Order number: BM-5821 Customer: Hana Kovač, Sunvale Conference Services Delivery addresses: 1 Item; Quantity; Unit price; Amount Lanyards, navy; 150; $0.90; $135.00 Badge holders, clear; 150; $0.60; $90.00 Logo printing; |; $0.00 Production: Standard; |; $0.00 Subtotal; |; $225.00 Shipping; |; $18.00 Total; |; $243.00 * * * To: orders@brightmarkbadges.com From: Hana Kovač <h.kovac@sunvaleconferences.com> Date: April 6 Subject: Order BM-5821 Hello, I placed order BM-5821 yesterday, and I understand that it has not shipped yet. I need to make two changes. First, our client has just told us that the conference is taking place a week earlier than planned. This means the order must now reach us within four business days. Second, registrations have continued to come in, and we now expect more attendees than we first thought. Please add 50 more navy lanyards to the order. They should have the same logo as the others and can be sent in the same shipment to the same address. Please send me the updated total so that I can approve it today. Thank you, Hana Kovač Sunvale Conference Services

176. According to the advertisement, what is a benefit of joining the Alliance?

A) Free repairs to sound equipment

B) Reduced fees on a shared ticketing system

C) Discounted advertising on local radio

D) Low-cost rehearsal space for performers

177. What is suggested about The Brewhouse Stage?

A) It recently changed owners

B) It hosts events only on weekends

C) It was one of the Alliance’s founding members

D) It pays the higher annual membership fee

178. Why did Ms. Solberg write to Mr. Wilk?

A) To inform him that the board will consider ending his membership

B) To tell him that his membership has already been canceled

C) To remind him to renew his membership before it expires

D) To ask him for event details for the October calendar

179. In the e-mail, the word “observe” in paragraph 1 is closest in meaning to

A) watch

B) notice

C) follow

D) celebrate

180. What does Ms. Solberg invite Mr. Wilk to do?

A) Arrange a new inspection of his venue

B) Send a written statement before the meeting

C) Pay a fine so that the review is canceled

D) Meet her at The Brewhouse Stage

181. What is the purpose of the e-mail?

A) To confirm arrangements for a visit to a plant

B) To cancel a planned tour of a factory

C) To introduce a new line of packaging products

D) To ask visitors to suggest a meeting date

182. According to the e-mail, what must visitors do?

A) Bring their own safety shoes

B) Send a list of questions in advance

C) Show photo identification at the security gate

D) Register for lunch by a certain date

183. At what time will the visitors most likely tour the warehouse?

A) 10:30 A.M

B) 12:00 P.M

C) 1:30 P.M

D) 3:00 P.M

184. According to the e-mail, where will lunch be served?

A) In the plant cafeteria

B) In Conference Room B

C) At a restaurant near the plant

D) In the reception area

185. What is suggested about Mr. Ferrer?

A) He has another appointment later that day

B) He will lead the warehouse walk-through

C) He recently joined Kestrel Packaging

D) He will have lunch with the visitors

186. According to the Web page, what is NOT a condition for booking the private dining room?

A) Paying a deposit at the time of booking

B) Spending a minimum amount

C) Choosing a set menu for larger groups

D) Reserving at least two weeks in advance

187. Why did Ms. Ohta write the e-mail?

A) To complain about a recent meal

B) To reserve a room for a work celebration

C) To change the date of an existing booking

D) To ask about job openings at the restaurant

188. What is indicated about Ms. Ohta’s group?

A) It was larger than the room’s capacity

B) It had to meet the weekend minimum spend

C) It was required to choose a set menu

D) It lost its deposit because of a late change

189. How much per guest was Ms. Ohta’s group most likely charged for the meal?

A) $38

B) $45

C) $52

D) $60

190. According to the review, what was Ms. Ohta unhappy about?

A) The speed of the service

B) A charge for serving the cake

C) The temperature in the room

D) Noise from the main dining area

191. What is the main purpose of the memo?

A) To announce the opening of a new branch office

B) To explain arrangements for a temporary move

C) To ask employees for ideas about a new floor design

D) To introduce a new facilities director

192. According to the memo, what are employees asked to do?

A) Pack their desk items into labeled crates

B) Disconnect their own computers

C) Return their office keys to security

D) Reserve meeting rooms on their new floor

193. Why does Mr. Reyes ask for a change?

A) His team needs more space than planned

B) He would prefer to move to the annex

C) Some team members will be on vacation

D) His team has an important deadline that week

194. What is suggested about the claims team’s move?

A) It will take place a week later than first planned

B) It will take place a week earlier than first planned

C) It will be to the annex instead of Floor 3

D) It will take place on the same day as the Underwriting team’s move

195. Which team will most likely need to collect access cards before moving?

A) Marketing

B) Underwriting

C) Claims Processing

D) Human Resources

196. In the advertisement, the word “carry” in paragraph 1 is closest in meaning to

A) transport

B) hold

C) support

D) stock

197. According to the advertisement, what is offered on orders of 100 items or more?

A) Free logo printing

B) Free shipping

C) Free rush production

D) A free sample pack

198. Why was Ms. Kovač charged for shipping?

A) She chose rush production

B) Her order total was below a required amount

C) She asked for delivery to two addresses

D) Her order included logo printing

199. What additional charge will Ms. Kovač most likely pay?

A) A $25 fee for a second logo design

B) A $40 fee for rush production

C) A $15 fee for a second delivery address

D) A $30 fee for weekend delivery

200. According to the e-mail, why does Ms. Kovač want to add 50 lanyards?

A) More people have registered for the conference

B) The first shipment arrived damaged

C) Her client asked for lanyards in a second color

D) The conference has been moved forward by a week