TOEIC Reading practice test 3

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. The Lindell Press Association’s youth media workshop gives young reporters a ------- opportunity to interview elected officials.

A) rarity

B) rarely

C) rare

D) rareness

102. Passengers traveling to Lisbon should arrive at the gate no later than 30 minutes ------- departure.

A) before

B) until

C) between

D) among

103. By the end of next quarter, Brightwater Financial ------- its new budgeting software in all regional offices.

A) was installing

B) has installed

C) installed

D) will have installed

104. The new interns completed the orientation module by ------- because Ms. Ohta was traveling that week.

A) them

B) themselves

C) their

D) theirs

105. The factory in Monterrey has reduced waste ------- since installing new cutting equipment last spring.

A) respectfully

B) eagerly

C) punctually

D) considerably

106. Diners at Café Marisol are asked to make a ------- at least two days in advance for groups of eight or more.

A) registration

B) permission

C) reservation

D) location

107. Employees ------- parking permits expire this month should renew them at the front desk.

A) who

B) whose

C) which

D) whom

108. The updated wellness program at Rossi Logistics is ------- than last year’s, offering free checkups and fitness classes.

A) more comprehensive

B) most comprehensive

C) comprehensively

D) comprehensive

109. Tenants of the Harlow Building must ------- the property manager before making any changes to their office space.

A) describe

B) explain

C) notify

D) mention

110. Orders placed after 3:00 P.M. will be processed the next business day ------- the customer selects express shipping.

A) therefore

B) despite

C) whereas

D) unless

111. Tickets for the Riverside Jazz Festival ------- online by the organizers starting Friday at 10:00 A.M.

A) will sell

B) will be sold

C) selling

D) have sold

112. Please make sure your laptop is ------- with the new video conferencing software before Thursday’s training session.

A) compatible

B) comparable

C) considerate

D) convenient

113. Hanover Textiles is considering ------- a second production site in Vietnam to meet rising demand.

A) open

B) to open

C) opened

D) opening

114. The proposal submitted by Carla Reyes was ------- detailed, so the board approved it without changes.

A) remark

B) remarkable

C) remarkably

D) remarked

115. Guests at the Solano Hotel can request a late ------- of up to two hours at no extra charge.

A) delay

B) checkout

C) receipt

D) vacancy

116. Neither the hiring manager nor the department heads ------- available for interviews on Friday afternoon.

A) are

B) is

C) was

D) being

117. The accounting team will ------- all travel expenses within ten business days of receiving the receipts.

A) accompany

B) persuade

C) reimburse

D) withdraw

118. The supply cabinet is located ------- the copy room and the main conference room.

A) along

B) among

C) through

D) between

119. All ------- parts must be returned to the supplier within 30 days for a full credit.

A) damaging

B) damaged

C) damages

D) damage

120. Because of strong ticket sales, the Arden Theater has decided to ------- the run of its musical by two weeks.

A) extend

B) enlarge

C) elevate

D) attract

121. Patients should arrive fifteen minutes early ------- staff can update their insurance information.

A) as well as

B) in order to

C) because of

D) so that

122. The purchasing department obtained three price ------- before choosing a supplier for the new office chairs.

A) hikes

B) tags

C) quotes

D) labels

123. Mr. Buteux has not yet decided ------- to accept the partnership offer from Kestrel Media.

A) if

B) whether

C) that

D) unless

124. The IT department has ------- installed the security update on most company computers.

A) already

B) yet

C) still

D) ever

125. Rent for the new office space includes utilities, making it more ------- than the company expected.

A) accountable

B) available

C) affordable

D) adaptable

126. ------- the delays in construction, the Durban research center opened on schedule.

A) Unless

B) Although

C) Because of

D) Despite

127. Daniel Kim was promoted to regional manager in ------- of his outstanding sales results.

A) recognition

B) regard

C) reception

D) relation

128. ------- of the three caterers we contacted could provide vegetarian meals for 200 guests.

A) No

B) None

C) Nothing

D) Nobody

129. ------- all of the staff at the Perth branch now work from the office three days a week.

A) Mostly

B) Most

C) Almost

D) Much

130. Mendoza Freight’s quarterly report shows a ------- increase in revenue compared with the same period last year.

A) mutual

B) frequent

C) punctual

D) substantial

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: All Larkfield Business Park Tenants and Staff From: Grace Odhiambo, Facilities Manager Date: November 20 Subject: Bird feeders in the east courtyard Dear tenants and staff, Several employees have asked whether it is still safe to keep the bird feeders in the east courtyard, given recent news reports about bird flu. We take these concerns __(131)__. Last week, I spoke with Dr. Lena Brandt, a wildlife veterinarian who advises the business park. She told our facilities team that, provided they are cleaned regularly, the feeders present a very low __(132)__ to people. For this reason, the grounds crew will empty and wash each feeder every Friday morning. __(133)__, we ask that staff not touch the feeders or put out food for birds anywhere else on the grounds. Both steps will stay in place until spring. __(134)__ A member of the grounds crew will then remove it safely. Thank you for your understanding and cooperation. Grace Odhiambo Facilities Manager

Questions 135-138 refer to the following e-mail.

To: Daniel Okafor From: Mei Tanaka, Events Coordinator, Marlow Street Kitchen Date: May 4 Subject: Your team dinner on May 14 Dear Mr. Okafor, Thank you for booking your team dinner with us on Thursday, May 14. As you requested in your call yesterday, we __(135)__ your reservation from 12 to 18 guests. The updated booking confirmation is attached. Because of the larger group, your party will now be seated in our private Garden Room, which offers a set menu. We therefore ask you to __(136)__ your guests’ main course choices by Monday, May 11. The set menu includes three fish and meat dishes. __(137)__ These include a mushroom risotto and a grilled vegetable plate. A service charge of 12 percent is added to the bill for groups of more than ten. __(138)__, the total for your dinner will include this charge. Please let me know if you have any questions. Mei Tanaka Events Coordinator Marlow Street Kitchen

Questions 139-142 refer to the following memo.

To: All Staff From: Priya Raman, Finance Director Date: June 10 Subject: New expense reporting system Beginning July 1, all travel and business expenses at Ostrava Components Ltd. must be submitted through our new online portal, Clearbook. The system will make the process faster for everyone. Employees will no longer need the __(139)__ of their department manager for amounts under $200; these claims will be paid automatically. A training session is scheduled for June 24 in Conference Room B. During this session, Pedro Almeida from our technology team __(140)__ how to upload receipts with a phone camera. __(141)__ It will remain online until July 15 for anyone who needs to watch it later. Please note that receipts must be uploaded within 30 days of purchase. Claims submitted after this __(142)__ cannot be repaid. Questions may be sent to the finance office at expenses@ostravacomp.com. Priya Raman Finance Director

Questions 143-146 refer to the following notice.

Bayline Hotel Shuttle Service for the Coastal Food Packaging Expo Welcome to the Bayline Hotel. For guests attending the Coastal Food Packaging Expo at the Harmon Convention Center from October 8 to 10, the hotel will provide a free shuttle service. Buses will leave from the hotel’s front entrance every 20 minutes from 7:00 A.M. to 10:00 A.M., and the trip takes about fifteen minutes. In the evening, buses __(143)__ guests back to the hotel from 5:00 P.M. to 8:00 P.M. Seats are limited, so guests are asked to show __(144)__ expo badge to the driver when boarding. Guests who need transportation at other times may take the city’s Line 4 bus, which stops across the street. __(145)__, the front desk can book a taxi. __(146)__ Bayline Hotel Guest Services

131. Blank 131

A) serious

B) seriously

C) seriousness

D) more serious

132. Blank 132

A) cost

B) value

C) risk

D) demand

133. Blank 133

A) Instead

B) Otherwise

C) For example

D) In addition

134. Blank 134

A) The feeders were chosen because they are easy to take apart and wash

B) Bags of bird seed are available at the main reception desk

C) Please call the facilities desk at extension 214 if you find a sick or injured bird on the grounds

D) The east courtyard will be closed for cleaning next Friday afternoon

135. Blank 135

A) have increased

B) increase

C) will be increasing

D) were increasing

136. Blank 136

A) recommend

B) attend

C) prepare

D) confirm

137. Blank 137

A) Our kitchen closes at 10:00 P.M. on weekdays

B) We also offer two vegetarian dishes for guests who do not eat meat

C) Parking is available behind the restaurant at no charge

D) Your deposit of $100 was received on April 30

138. Blank 138

A) However

B) Otherwise

C) As a result

D) In contrast

139. Blank 139

A) approve

B) approved

C) approval

D) approving

140. Blank 140

A) will demonstrate

B) demonstrated

C) has demonstrated

D) was demonstrating

141. Blank 141

A) Paper forms will still be accepted for amounts under $200

B) The finance team processed a large number of paper reports last quarter

C) The portal was selected after a review of several software providers

D) If you cannot attend, a recording of the session will be posted on the company intranet

142. Blank 142

A) amount

B) period

C) location

D) request

143. Blank 143

A) bring

B) visit

C) reach

D) attend

144. Blank 144

A) they

B) their

C) them

D) themselves

145. Blank 145

A) Alternatively

B) Consequently

C) For example

D) Nevertheless

146. Blank 146

A) Shuttle tickets can be purchased at the front desk for $5

B) We hope you enjoyed the expo and will visit us again soon

C) Breakfast is served in the lobby café from 6:30 A.M

D) We hope you enjoy the expo and your stay with us

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

HOME CARE NURSES WANTED Brightwell Home Care has provided nursing care in the Portland area since 2009. We are looking for registered nurses to visit clients in their own homes. Duties include checking clients’ health, showing clients and their family members how to manage care at home, and guiding the nursing students who complete their placements with us. Applicants should have at least two years of nursing experience; hospital experience is welcome. We offer a monthly salary plus paid travel time, and a company car is provided for travel between clients’ homes. Send your application to our office at 418 Garner Street.

Questions 149-151 refer to the following press release.

FOR IMMEDIATE RELEASE PORTO (January 10): Varo Packaging, a Porto-based maker of cardboard boxes, today announced that it will build a second plant near Braga. The new site will make the company’s existing range of boxes, allowing Varo to meet growing demand from customers in northern Portugal. Construction is scheduled to begin in March, and hiring for about 80 positions will start in July. Test runs are planned for October, with full production expected next February. Inês Duarte, currently production supervisor in Porto, will manage the Braga plant. Once the new plant is running at full capacity, most box production will move there. The Porto facility will remain open and will concentrate on designing and testing new products.

Questions 152-153 refer to the following text message chain.

Rafael Ortiz (9:31 A.M.): Hi Ayumi, I’m on my way, but the street in front of the Halden Hotel is closed for road work. Ayumi Sato (9:33 A.M.): Oh no. The clients are due at 10:15. Rafael Ortiz (9:35 A.M.): I know. Is the hotel entrance on Mill Street or on the river side? My navigation app keeps sending me in circles. Ayumi Sato (9:37 A.M.): The main door faces Mill Street. There’s a smaller one by the river, but it’s locked before noon. Rafael Ortiz (9:40 A.M.): OK. Then I could leave the car at the Central Station garage and walk from there. It’s about ten minutes on foot. Ayumi Sato (9:42 A.M.): That works. I’ll keep the meeting room ready for you. Do you have the printed contracts? Rafael Ortiz (9:43 A.M.): Yes, they’re in my bag. I should be there by about 10:05.

Questions 154-155 refer to the following invoice.

Linden Office Furniture INVOICE Invoice No.: 20614 Date: June 4 Bill to: Corvel Consulting, Attn: Grace Mbeki, 77 Harbor Road Item; Quantity; Status; Amount Ergonomic chair, model LC-40; 6; Delivered June 3; $1,440.00 Standing desk, model SD-12; 2; Backordered; ships June 18; Charged when shipped Chair assembly service; 6; Completed June 3; $120.00 Subtotal; |; $1,560.00 Returning-customer discount (10%); |; ($156.00) Total due; |; $1,404.00 Payment is due within 30 days of the invoice date. Thank you for your continued business.

Questions 156-157 refer to the following Web page.

Riverside Stage Theater Group Tickets: Summer Season Show; Dates; Start Time; Group Price per Ticket “Summer Lights”; June 3-14; 2:00 P.M.; $28 “The Lantern Keeper”; June 17-28; 7:30 P.M.; $32 “Paper Boats”; July 1-12; 2:00 P.M.; $24 Notes: Group rates apply to orders of 12 or more tickets. Groups must book at least 14 days before the performance date. Groups of 20 or more receive a free backstage tour on weekday performances only. After the June 20 performance of “The Lantern Keeper,” audience members are invited to stay for a talk with the cast. To book, call our group sales office at 555-0148.

Questions 158-160 refer to the following letter.

Ardent Property Management 1200 Fairview Avenue May 12 Ms. Leila Haddad Office Manager, Brenmoor Design Tolland Building, Suite 610 Dear Ms. Haddad, We are writing to let you know how the elevators in the Tolland Building will operate while passenger elevator B is being replaced. The work will take place from June 2 to June 20. During this period, elevator A will remain in service, although waiting times may be longer than usual at the start and end of the workday. Because a single passenger elevator cannot handle large items, we ask that you inform our office of any big deliveries your company is expecting during the work by May 23. This will allow us to schedule times for the freight elevator. While the work is in progress, tenants may use the freight elevator, located at the rear loading area, on weekdays before 9:00 A.M. only. The cost of the project is being covered by the building owner, and your rent will not change. If you have any questions, building manager Victor Okafor is available at the lobby desk on weekdays. Sincerely, Annika Brandt Tenant Services, Ardent Property Management

Questions 161-164 refer to the following notice.

Norvane Insurance IT Department Laptop Replacement Program Employees whose laptops were issued before 2022 are now eligible to receive a new laptop. To take part, please follow the process below. First, submit a request through the IT help portal. A member of the IT team will then contact you to arrange an appointment at the IT Service Desk on the third floor. Before your appointment, save all of your files to the shared company drive. The hard drive of your old laptop will be erased during the exchange. [1] On the day of your appointment, bring your old laptop together with its charger and any docking adapters you use. [2] A technician will set up your new laptop and transfer your settings, so you can return to work right away. [3] Once they have been cleaned, the old laptops will be donated to local community centers. The centers use them for free computer classes. [4] If you have any questions about the program, please contact Tomás Reyes at extension 4410.

Questions 165-167 refer to the following memo.

MEMO To: All Staff From: Mei-Lin Chow, Finance Department Date: March 9 Subject: Travel expense claims Starting April 1, Castellan Logistics will introduce a new process for claiming business travel expenses. Instead of filling out paper forms, employees will submit their claims through the Castellan Expenses app, which is available on company phones. Receipts can simply be photographed with the app and attached to the claim. In addition, claims will need to be submitted within 30 days of the end of a trip. The current limit is 60 days. We are also pleased to announce that the daily meal allowance will rise from $50 to $60. The new amount applies to all business trips, both domestic and international. If your trip ended before April 1, you may still submit your claim on paper, but no later than April 30. After that date, all claims must go through the app. A short training video is available on the company intranet. Please contact the Finance Department with any questions.

Questions 168-171 refer to the following online chat discussion.

Daniel Kim (2:05 P.M.): Facilities just told me Room 4 will be closed on Wednesday for carpet cleaning. That’s where we planned the Hartwell Foods workshop. Priya Nair (2:07 P.M.): That’s a problem. I agreed on Wednesday with Ms. Grant at Hartwell last week. I’d have to check any new date with her. Fatima Bello (2:08 P.M.): I just looked at the booking system. The large room is free on Thursday afternoon, but it’s taken in the morning. Daniel Kim (2:09 P.M.): An afternoon session would be fine for our team. Daniel Kim (2:10 P.M.): One more thing: we ordered lunch from a caterer for Wednesday. Oskar Lindqvist (2:14 P.M.): Leave that to me. I placed the order, so I’ll call the caterer and move it. Priya Nair (2:16 P.M.): Great. I’ll e-mail Ms. Grant now about Thursday afternoon. Fatima Bello (2:17 P.M.): And I’ll hold the large room for Thursday afternoon until we hear back.

Questions 172-175 refer to the following article.

MELBOURNE (September 14): Office workers near Saffron Table now have a new way to buy lunch. In March, the restaurant, run by chef Arjun Mehta, introduced a monthly lunch pass aimed at people working in the surrounding office buildings. [1] The idea came out of a difficult period. After many nearby companies moved their staff to hybrid schedules, the number of lunch guests changed sharply from one day to the next. “Some days the dining room was full, and other days it was half empty,” Mr. Mehta said. “I wanted to know in advance how many meals to prepare.” [2] The response was quick. In the first week after the launch, 120 people signed up. [3] Mr. Mehta has also noticed an unexpected benefit: because the kitchen now cooks closer to the actual number of guests, the restaurant throws away far less food. The pass costs $180 a month and covers one lunch on each weekday. It is open to anyone, not only to employees of particular companies. Pass holders choose their meal on the restaurant’s Web site by 10:30 A.M., and the food is ready for pickup or table service from noon. Drinks are sold separately. [4] With business going well, Mr. Mehta is happy where he is. “We’re staying right here, close to our customers,” he said.

147. What is suggested about Brightwell Home Care?

A) It has recently opened a new office

B) It accepts nursing students for work placements

C) It provides care mainly in hospitals

D) It pays nurses for each visit they make

148. According to the advertisement, what is one of the nurse's duties?

A) Advising clients and their families about care at home

B) Driving clients to medical appointments

C) Planning visit schedules for the care team

D) Ordering medical supplies for clients

149. What is the purpose of the press release?

A) To introduce a new line of packaging products

B) To report the appointment of a company president

C) To announce plans for a new production facility

D) To explain why a factory will close

150. According to the press release, when will full production begin at the new plant?

A) In March

B) In July

C) In October

D) In February

151. What is indicated about the facility in Porto?

A) It will be sold to another company next year

B) It will take on a new role in product testing

C) It will be expanded with more production lines

D) It will stop operating completely in February

152. What is suggested about Mr. Ortiz?

A) He will arrive after the clients

B) He is staying at the Halden Hotel

C) He is not familiar with the hotel's location

D) He has forgotten documents for the meeting

153. At 9:42 A.M., what does Ms. Sato mean when she writes, “That works”?

A) She thinks his plan to park in a garage and walk is acceptable

B) She has found a parking space near the hotel entrance

C) She agrees to begin the meeting without him

D) She will meet him at the station

154. What is indicated about the standing desks?

A) They were assembled by Linden staff

B) They will be delivered at a later date

C) They were paid for in advance

D) They are no longer produced

155. What is suggested about Corvel Consulting?

A) It has already paid the full amount

B) It will collect the order from a store

C) It has purchased from Linden Office Furniture before

D) It requested assembly for the desks

156. What is indicated about group bookings?

A) They require at least 20 people

B) They must be made at least two weeks in advance

C) They always include a free backstage tour

D) They are available only for afternoon shows

157. What is indicated about “The Lantern Keeper”?

A) It has the lowest group price of the three shows

B) It is performed only on weekend evenings

C) It includes a talk with the cast on one date

D) It is the first show of the summer season

158. What is the purpose of the letter?

A) To announce an increase in monthly rent

B) To invite a tenant to a building meeting

C) To request payment for elevator repair work

D) To describe elevator use during repairs

159. What is Ms. Haddad asked to do by May 23?

A) Move office equipment to another floor

B) Collect a new access card from the lobby

C) Choose a date for a safety inspection

D) Report any planned large deliveries

160. What is indicated about the freight elevator?

A) Tenants may use it only during certain hours

B) It will be replaced after elevator B

C) It will be closed during the repair work

D) It is located next to the main entrance

161. What is the purpose of the notice?

A) To explain how employees can obtain a replacement laptop

B) To announce new IT security rules

C) To ask staff to donate personal computers

D) To introduce a new IT help desk employee

162. What is NOT mentioned as a step in the process?

A) Submitting an online request

B) Saving files to a shared drive

C) Bringing old equipment to an appointment

D) Getting approval from a department manager

163. What is indicated about the old laptops?

A) They will be sold to employees

B) They will be given to community organizations

C) They will be stored by the IT team

D) They will be returned to the manufacturer

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Files that are stored only on the laptop itself cannot be recovered once this is done.”

A) [1]

B) [2]

C) [3]

D) [4]

165. What is the purpose of the memo?

A) To announce a reduction in travel budgets

B) To remind staff about an upcoming business trip

C) To introduce a new finance manager

D) To explain changes to how travel expenses are claimed

166. What is indicated about the daily meal allowance?

A) It will be paid before trips begin

B) It has been increased

C) It now applies only to international travel

D) It requires a manager's signature

167. What is indicated about paper claim forms?

A) They will no longer be accepted after March 31

B) They may be used for some earlier trips until the end of April

C) They must include original receipts

D) They are available from the finance office

168. Why did Mr. Kim start the online chat discussion?

A) To report that a reserved room will not be available

B) To ask colleagues to choose a caterer

C) To share feedback from a client

D) To announce that a workshop has been canceled

169. What is suggested about Ms. Nair?

A) She manages the facilities team

B) She prefers to hold the workshop in the morning

C) She is the main contact with the client

D) She placed the catering order

170. At 2:14 P.M., what does Mr. Lindqvist mean when he writes, “Leave that to me”?

A) He will contact Hartwell Foods

B) He will book Room 4 for Thursday

C) He will lead the workshop himself

D) He will change the lunch arrangements

171. What will Ms. Nair most likely do next?

A) Ask the client about moving the workshop

B) Reserve the large meeting room

C) Call the catering company

D) Ask facilities to delay the carpet cleaning

172. What is the article mainly about?

A) A restaurant's move to a new location

B) A cooking class for office workers

C) Changes in local office rents

D) A new lunch program at a restaurant

173. According to the article, why did Mr. Mehta create the lunch pass?

A) To reduce the amount of food the restaurant throws away

B) To attract customers on weekends

C) To make the number of lunch customers more predictable

D) To compete with a new restaurant nearby

174. What is indicated about the lunch pass?

A) It includes a drink with each meal

B) It can be used on Saturdays

C) It is available only to employees of certain companies

D) It requires orders to be placed by 10:30 A.M

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Since then, that number has more than doubled.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Corrigan Charge Network Fleet Charging Plans for Business Keeping delivery vans and service vehicles on the road is easier with Corrigan Charge Network. Our stations are designed for business fleets, with wide bays for vans and fast chargers that get drivers moving again quickly. This year we opened new stations at rest areas along the Coastal Highway, more than doubling the size of our network, so regional routes are now as well covered as city routes. Choose the plan that fits the way your vehicles travel. Flex has no monthly fee, and you pay $0.52 per kWh. Fleet Plus costs $25 per vehicle per month and lowers your rate to $0.38 per kWh. Fleet Premier costs $45 per vehicle per month, offers our lowest rate of $0.34 per kWh, and is the only plan that lets drivers reserve a charger up to two hours ahead through the Corrigan driver app. Fleet Plus and Fleet Premier come with a 12-month agreement. Your per-kWh rate is locked for the full term of your agreement, so you can plan your energy budget with confidence. Every plan includes a monthly statement broken down by vehicle. Not sure which plan is right for you? Visit www.corrigancharge.com/fleet and use our cost calculator to estimate your monthly charging costs based on the number of vehicles you operate and the distances they usually cover. Would you rather charge at your own site? Our Depot Installation service puts chargers right in your parking area. To arrange a site visit, call 1-800-555-0148. * * * To: fleetsales@corrigancharge.com From: Hana Ohta <h.ohta@lindqvistcourier.com> Date: October 20 Subject: Fleet plan inquiry Hello, I am the operations manager at Lindqvist Courier Services, and I would like some information about your fleet plans. We have 12 delivery vans. Most nights they are plugged in at our own depot, where we had chargers installed last year, so that part of our operation runs smoothly. The difficulty comes about twice a week, when drivers cover our regional routes and have to charge at public stations along the way. Too often those stations are busy, and drivers lose 30 minutes or more waiting for a free charger. For us, knowing that a charger will be ready when a driver pulls in would be worth more than a lower rate per kWh. This would be our first account with a public charging network. We also expect to add four more vans next spring, so I would like to see pricing for 16 vehicles as well as for 12. Could someone from your sales team contact me this week? Best regards, Hana Ohta Operations Manager, Lindqvist Courier Services

Questions 181-185 refer to the following e-mail and schedule.

To: Carla Reyes <c.reyes@reyesmail.net> From: Daniel Kim <dkim@bellamyhart.com> Date: September 2 Subject: Your first week Dear Ms. Reyes, Welcome to Bellamy Hart Engineering! Everyone here is looking forward to meeting you on Monday. I have attached your orientation schedule for your first three days so that you know where to go and whom you will meet. Please bring a passport, driver’s license or other document with your photo on Monday morning. The Security Office needs it to make your building badge. We have already received your signed contract, so there is no more paperwork to complete. You will not need any equipment of your own either, as the IT team will give you a laptop during your setup session. Visitor parking is free on your first day; from Tuesday, you can use the staff garage with your badge. Please note one change to the attached schedule. Our safety trainer, Martin Lowe, will be away on Tuesday, so the site safety training has been moved to Wednesday at 9:00 A.M. in Room 105. All other sessions will take place as listed, and all of them are in our main office building on Fenwick Street. On Monday you will also have lunch with your new team in Structural Design. Mr. Buteux, who heads the department, is especially pleased that you are joining his group. Finally, thank you for sending your banking and tax forms last week. Payroll has already processed them. Best regards, Daniel Kim HR Coordinator, Bellamy Hart Engineering * * * Bellamy Hart Engineering Orientation Schedule: Carla Reyes Day; Time; Session; Location Monday; 9:00 A.M.; Welcome; Room 210 Monday; 10:00 A.M.; Badge photo; Security Office Monday; 11:00 A.M.; IT setup; Room 118 Monday; 12:30; Lunch with Structural Design team; Staff Café Monday; 2:30 P.M.; Benefits overview; Room 210 Tuesday; 9:00 A.M.; Department introduction with Mr. Buteux; Room 304 Tuesday; 1:30 P.M.; Site safety training; Room 105

Questions 186-190 refer to the following Web page, e-mail, and review.

Harbor Lights Concert Hall Group Bookings Bringing colleagues, clients or club members to a concert? Groups of 10 or more people receive reduced ticket prices for most performances at Harbor Lights Concert Hall. Groups of 10 to 24 people save 15 percent on the regular ticket price. Groups of 25 or more save 20 percent, and when they attend a weekday performance (Monday to Thursday), they are also invited on a free backstage tour before the show. So that we can seat your group together, all group requests must reach our group sales office at least three weeks before the performance date. A deposit of 20 percent of the total is due at the time of booking, and the remaining balance is due ten days before the performance. Group prices apply to seats in the main hall only; balcony seats are sold at regular prices. Send your request to groups@harborlightshall.com with the performance date, the number of tickets and any seating needs. * * * To: groups@harborlightshall.com From: Tomasz Wilk <t.wilk@ferrandanalytics.com> Date: February 3 Subject: Group request, March 12 Hello, I coordinate staff events at Ferrand Analytics, and this year our team outing will be an evening at Harbor Lights. I would like to request 28 tickets in the main hall for the Thursday, March 12, performance of the Westbrook Chamber Orchestra. We had also considered the Saturday concert, but most of our staff prefer a weeknight. One of my colleagues uses a wheelchair, and we would very much like the whole group to sit together. Could you seat us in the rows next to the wheelchair-accessible area so that she is not separated from everyone else? I look forward to hearing from you. Tomasz Wilk Event Coordinator, Ferrand Analytics * * * Reviews: Harbor Lights Concert Hall Rating: 5 out of 5 stars Posted by Priya Nair, March 14 Our office group from Ferrand Analytics came to the Thursday performance of the Westbrook Chamber Orchestra, and it was a wonderful evening. Before the show, a member of the stage crew took all of us on a backstage tour, which nobody in our group had expected. We saw the instrument storage rooms and even stood on the stage while the lighting team checked the spotlights. The concert itself was excellent. Our seats were in the middle of the main hall, and the sound was clear and rich from every seat, so there is no need to pay extra for the front rows. The staff were also very helpful to a colleague of ours who uses a wheelchair. My one piece of advice concerns parking. The garage next to the hall was already full when we arrived 20 minutes before the start, and several of us had to park four blocks away. Plan to get there at least 45 minutes early.

Questions 191-195 refer to the following memo, e-mail, and invoice.

MEMO To: All Production Staff From: Eleni Vasquez, Plant Manager Date: March 25 Subject: Line 3 work in April Line 3 will be out of service from April 8 to April 10 while technicians from Arden Industrial Services install new sensors and an updated control panel. The new equipment will detect sealing faults automatically and should reduce waste. Line 3 will return to normal operation as soon as the work is complete. During this period, Line 2 will absorb the orders normally produced on Line 3. To make this possible, Line 2 will run an extra evening shift from 6:00 P.M. to 10:00 P.M. Shift supervisors have already prepared the staffing schedules for this shift, and the employees involved will be contacted directly. Line 3 operators will be trained on the new controls on the morning of April 11 in the Line 3 area. Please contact your supervisor with any questions. * * * To: Eleni Vasquez <evasquez@kestrelpackaging.com> From: Joon-ho Park <jpark@ardenindustrial.com> Date: April 3 Subject: Line 3 installation Dear Ms. Vasquez, I am sorry to report a change to our plans for Line 3. Our supplier has delayed some of the sensor parts, which will now reach us on April 8 instead of April 5. Because of this, our team will need one extra day to complete the installation, and work will continue through April 11. The sensors themselves are the same models we agreed on, so the results will be just as planned. Since the line will not be ready on the morning of April 11, I suggest that we hold the operator training on April 12 instead. Our trainer is available all day. To make up for the inconvenience, we will not charge the travel fee listed in our quote. I will send the final invoice once the work is finished. Sincerely, Joon-ho Park Project Manager, Arden Industrial Services * * * Arden Industrial Services INVOICE Invoice number: 4471 Customer: Kestrel Packaging, attention Eleni Vasquez Invoice date: April 12 Payment due: May 12 Item; Quantity; Amount Sensor parts, model SX-20; 6; $4,380.00 Installation labor; 4 days; $3,200.00 Operator training; 1 session; $0.00 (included) Travel charge; 1; $0.00 (waived) Total; | $7,580.00

Questions 196-200 refer to the following advertisement, order form, and e-mail.

Brightline Print Studio Printing for Growing Businesses From business cards to banners and brochures, Brightline Print Studio gives small businesses professional printing at fair prices. Business cards can be printed with either a glossy or a matte finish, and our design team checks every file before it goes to print. New to Brightline? Enter the code HELLO10 at checkout, and we will take 10 percent off your first order. Standard production takes five business days. Need your order sooner? Choose rush production for an extra $25, and it will be printed in two business days. Shipping is free on all orders over $200; smaller orders are shipped at a flat rate of $12. Order online at www.brightlineprint.com or visit our shop at 48 Carver Street, Ashford. * * * Brightline Print Studio: Order Summary Order number: BP-20514 Customer: Amara Okafor, The Copper Kettle Café Delivery address: 17 Linden Road, Ashford Order date: October 5 Item; Details; Price Business cards; 500, glossy finish; $45.00 Vinyl banners; 2, 3 ft x 6 ft; $120.00 Brochures; 200, folded; $88.00 Rush production; | $25.00 Subtotal; | $278.00 First-order discount (HELLO10); 10 percent; -$27.80 Shipping; | $0.00 Total; | $250.20 * * * To: service@brightlineprint.com From: Amara Okafor <amara@copperkettlecafe.com> Date: October 8 Subject: Order BP-20514 Hello, My order BP-20514 was delivered this morning, with everything in one package. The banners and brochures look exactly as I hoped, and the colors are perfect. Unfortunately, the business cards were printed with a matte finish. As my order summary shows, I selected glossy cards, which match the look of our menus. Could you please reprint the cards with the correct finish and send them as soon as possible? Next week I will have a stand at the regional food trade fair in Ashford, and I plan to give a card to every visitor who stops by. Without them, people will have no easy way to find our café afterward. Thank you for your help. Amara Okafor Owner, The Copper Kettle Café

176. According to the advertisement, why should customers visit the Corrigan Charge Network Web site?

A) To reserve a charger in advance

B) To estimate their monthly charging costs

C) To sign a 12-month agreement

D) To arrange a depot installation visit

177. What is suggested about Corrigan Charge Network?

A) It mainly serves private car owners

B) It plans to raise its prices next year

C) It operates only in urban areas

D) It has recently grown its network

178. In the advertisement, the word “term” in paragraph 3 is closest in meaning to

A) period

B) word

C) condition

D) semester

179. Which plan will Lindqvist Courier Services most likely choose?

A) Flex

B) Fleet Plus

C) Fleet Premier

D) Depot Installation

180. What is indicated about Lindqvist Courier Services?

A) Its drivers make long regional trips every day

B) Its vans are usually charged overnight at its own site

C) It recently added four vans to its fleet

D) It currently uses another charging network

181. What is the purpose of the e-mail?

A) To invite a job candidate to a second interview

B) To ask an employee to update her personal information

C) To give a new employee details about her first days at work

D) To announce a new company safety policy

182. According to the e-mail, what should Ms. Reyes bring on Monday?

A) A signed employment contract

B) Her own laptop computer

C) A parking payment receipt

D) A photo identification document

183. When will Ms. Reyes attend the site safety training?

A) On Monday at 2:30 P.M

B) On Tuesday at 9:00 A.M

C) On Tuesday at 1:30 P.M

D) On Wednesday at 9:00 A.M

184. What is suggested about Ms. Reyes?

A) She has worked for Bellamy Hart Engineering before

B) She will work in the Structural Design department

C) She will lead the safety training session

D) She will be based at a branch office in another city

185. According to the e-mail, what has Ms. Reyes already done?

A) Picked up her building badge

B) Met the members of her team

C) Submitted her banking and tax forms

D) Completed her computer account setup

186. According to the Web page, what is required for all group bookings?

A) The group must include at least 25 people

B) Full payment must be made when the request is sent

C) Seats must be chosen in the balcony section

D) The request must be made at least three weeks in advance

187. What discount will Mr. Wilk’s group most likely receive?

A) 10 percent

B) 15 percent

C) 20 percent

D) 25 percent

188. What does Mr. Wilk ask about in his e-mail?

A) Changing the date of the performance

B) Seating for a colleague who uses a wheelchair

C) Paying with a company credit card

D) Ordering food before the show

189. Why was Ms. Nair’s group most likely offered a backstage tour?

A) It attended a weekend performance

B) It had more than 25 members

C) It bought seats in the balcony

D) It paid an additional fee for the tour

190. According to the review, what does Ms. Nair recommend?

A) Booking the backstage tour separately

B) Sitting close to the stage

C) Buying tickets on the day of the show

D) Arriving early to find a parking space

191. What is the purpose of the memo?

A) To announce the permanent closing of a production line

B) To ask staff to volunteer for a new evening shift

C) To inform staff about a temporary shutdown of a production line

D) To report the results of a safety inspection

192. In the memo, the word “absorb” in paragraph 2 is closest in meaning to

A) handle

B) soak up

C) fully understand

D) reduce

193. Why did Mr. Park write the e-mail?

A) To report that the installation will take longer than planned

B) To request payment for parts in advance

C) To suggest installing different sensors

D) To confirm that the work finished early

194. When will Line 3 staff most likely receive training on the new controls?

A) On April 8

B) On April 10

C) On April 11

D) On April 12

195. What is suggested about the invoice?

A) It includes a charge for the training session

B) It reflects an offer made in the e-mail

C) It was paid before the work began

D) It bills for three days of labor

196. According to the advertisement, what is offered to first-time customers?

A) A discount on their first order

B) Free shipping on any order

C) Free rush production

D) A free design consultation

197. Why was Ms. Okafor most likely not charged for shipping?

A) She was a first-time customer

B) She picked up the order at the shop

C) Her order total was more than $200

D) She chose standard production

198. How long did Brightline Print Studio most likely take to produce Ms. Okafor’s order?

A) One business day

B) Two business days

C) Five business days

D) Seven business days

199. What problem does Ms. Okafor mention in her e-mail?

A) The business cards have the wrong finish

B) The banners are the wrong size

C) The brochures arrived later than the other items

D) She was charged twice for rush production

200. Why does Ms. Okafor need the corrected items quickly?

A) She will hand them out at a trade fair

B) She is opening a second location

C) She has a meeting with a new supplier

D) New staff members are joining her company