TOEIC Reading practice test 2

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. ------- the student march planned for Saturday, Corvella Bank’s downtown branch will close at noon.

A) Although

B) Because of

C) Unless

D) Whereas

102. Applicants for the warehouse supervisor position must have at least three years of ------- experience.

A) eventual

B) frequent

C) numerous

D) relevant

103. The new accounting software has ------- reduced the time needed to prepare monthly reports.

A) significant

B) significance

C) significantly

D) signify

104. Ms. Ohta asked the interns to submit ------- travel receipts to the finance office by Friday.

A) their

B) them

C) theirs

D) themselves

105. The Lindell Bistro will ------- its lunch menu next month to include more vegetarian dishes.

A) gather

B) reserve

C) expand

D) prolong

106. By the time the auditors arrive next Monday, the accounting team ------- all of the quarterly statements.

A) has reviewed

B) will have reviewed

C) reviewed

D) had reviewed

107. Passengers are reminded that carry-on bags must fit ------- in the overhead compartments.

A) eagerly

B) rarely

C) formerly

D) securely

108. The technician ------- repaired the conference room projector left a note explaining the problem.

A) which

B) whom

C) who

D) whose

109. Tenants of the Marlow Building must ------- the property manager at least two days before moving large furniture.

A) notify

B) announce

C) mention

D) describe

110. Of the three proposals, the one from Bricklane Logistics offered the ------- delivery schedule.

A) more flexible

B) flexibly

C) flexibility

D) most flexible

111. The annual shareholders’ meeting ------- in the Grand Hall of the Seaview Hotel on May 14.

A) will hold

B) will be held

C) holding

D) has held

112. Dr. Mendes advises patients to schedule regular checkups in order to ------- health problems early.

A) delay

B) conduct

C) attend

D) detect

113. Visitors may pay for parking ------- with cash or with a credit card at the machine near the entrance.

A) both

B) either

C) neither

D) whether

114. Tickets for the outdoor jazz concert are expected to sell out ------- after they go on sale.

A) shortly

B) briefly

C) lately

D) nearly

115. The marketing director praised the design team for its ------- to detail on the new product catalog.

A) attend

B) attentive

C) attention

D) attentively

116. Workers must wear protective ------- at all times while they are on the factory floor.

A) equipment

B) belongings

C) merchandise

D) facilities

117. The board of directors agreed ------- two new branch offices in the southern region next year.

A) opening

B) opened

C) opens

D) to open

118. Please ------- the attached invoice carefully and contact our office if you notice any errors.

A) remind

B) refer

C) review

D) require

119. ------- of the finalists in the furniture design competition has been invited to the awards dinner.

A) All

B) Both

C) Many

D) Each

120. Because office space is limited, employees are asked to keep their desks free of ------- items.

A) unnecessary

B) unavailable

C) unemployed

D) unaware

121. A ------- version of the regional sales report will be distributed at Thursday’s meeting.

A) revise

B) revising

C) revision

D) revised

122. Guests at the Harbor Point Hotel can ------- a shuttle to the airport at the front desk.

A) attend

B) arrange

C) occupy

D) travel

123. The quarterly expense report must be submitted to the accounting department ------- 5:00 P.M. on Friday.

A) until

B) since

C) by

D) among

124. Westbrook Partners has ------- a small software firm in order to expand its online services.

A) required

B) acquired

C) inquired

D) retired

125. The list of approved suppliers ------- updated every six months by the purchasing department.

A) is

B) are

C) be

D) being

126. Customers who pay their bills online receive a five percent ------- on their monthly service fee.

A) receipt

B) discount

C) balance

D) deposit

127. If the shipment ------- before noon, the warehouse staff will unload it this afternoon.

A) will arrive

B) arrives

C) arrived

D) would arrive

128. The Elmhurst apartment complex offers residents ------- parking in a secure underground garage.

A) complimentary

B) complementary

C) competent

D) comparable

129. The new hiring process has been very ------- in filling vacant positions quickly.

A) effect

B) effectively

C) effective

D) effectiveness

130. The IT department will ------- the network upgrade over the weekend to avoid disrupting staff.

A) persuade

B) perceive

C) perform

D) preserve

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following memo.

To: All Staff From: Daniel Kim, Director of Human Resources, Larkwell Insurance Date: June 9 Subject: Changes to our leave policy Our current leave policy was designed mainly for employees with young children. After reviewing staff feedback, Larkwell Insurance has decided to make it more __(131)__. Many employees without children, including some of our younger staff, told us they would value the same flexibility. The change takes effect on July 1. Under the new policy, every full-time employee __(132)__ three additional paid flexible days each year. Existing parental leave will stay exactly the same, and the new days can be used for any personal reason, whether or not an employee has children. __(133)__ Employees do not need to explain why they take these days. __(134)__, we ask that you give your manager at least one week’s notice whenever possible. Thank you for your cooperation. Daniel Kim

Questions 135-138 refer to the following e-mail.

To: Yuki Ohta, Brightline Consulting From: Carla Reyes, Events Manager, Olivo Grill Date: April 28 Subject: Your private dining booking Dear Ms. Ohta, Thank you for your e-mail __(135)__ your reservation of our private dining room for a team dinner of about 20 people. As you requested, we __(136)__ your booking from Friday, May 14, to Friday, May 21. The set menu you chose is still available on May 21. __(137)__ If your group will be larger than that, we would be happy to reserve our covered garden terrace instead. A __(138)__ of 25 percent is required to hold the new date. This amount will be taken off your final bill. Please confirm the final number of guests by May 18. The updated confirmation is attached. Best regards, Carla Reyes Olivo Grill

Questions 139-142 refer to the following notice.

Notice: Line 3 Operators Corvan Packaging, Dayton Plant Beginning Monday, all line operators must follow the updated cleaning __(139)__ for the Line 3 packing machine. As before, the machine is cleaned at the end of every shift. Before any panel is opened, the machine must be switched off and unplugged. __(140)__, operators must wait five minutes for the heating unit to cool down. Only then should the rollers and cutting area be wiped. Supervisors will check that each step has been completed. __(141)__ The form should be signed and left in the tray next to the machine. These changes are intended to keep everyone safe and to reduce unplanned repairs. Copies of the new instructions are __(142)__ at the supervisor’s desk. Please ask if anything is unclear. Line 3 Supervisor

Questions 143-146 refer to the following e-mail.

To: Sales Team From: Priya Nair, Travel Coordinator Date: May 27 Subject: Change to our trade fair travel Hello everyone, As you know, our team is traveling to the hardware trade fair in Lisbon next week. Yesterday the airline __(143)__ me that our 7:40 A.M. flight on June 3 had been canceled. I have moved everyone to a 1:15 P.M. flight on the same day. __(144)__, we will arrive too late for the welcome reception that evening. I have asked the organizers to leave our name badges at the hotel front desk instead. Our hotel reservation is not __(145)__ by this change, and we will still stay the same three nights. Everyone’s seat numbers have also changed. __(146)__ Thank you for your patience. Priya Nair Halvorsen Tools

131. Blank 131

A) include

B) inclusion

C) inclusive

D) inclusively

132. Blank 132

A) received

B) will receive

C) has received

D) was receiving

133. Blank 133

A) Unused days from last year will be paid out in December

B) Parents of young children will no longer receive extra leave

C) These days may be used for medical appointments only

D) For example, staff could use them to care for an older relative or to move house

134. Blank 134

A) However

B) As a result

C) For example

D) Similarly

135. Blank 135

A) regarding

B) despite

C) including

D) beside

136. Blank 136

A) move

B) will be moving

C) have moved

D) had moved

137. Blank 137

A) Unfortunately, that set menu is no longer offered on weekends

B) Please note, however, that the room seats a maximum of 18 guests on Fridays

C) We look forward to welcoming your group on May 14

D) Our restaurant will be closed for renovations in early June

138. Blank 138

A) discount

B) receipt

C) refund

D) deposit

139. Blank 139

A) procedure

B) proceed

C) procedural

D) proceeded

140. Blank 140

A) Instead

B) Otherwise

C) In addition

D) Even so

141. Blank 141

A) The Line 3 machine will be replaced early next year

B) Operators will be asked to record each cleaning on a checklist form

C) Cleaning will now be required only once a month

D) Several operators have requested longer breaks during night shifts

142. Blank 142

A) capable

B) eligible

C) responsible

D) available

143. Blank 143

A) informed

B) informs

C) will inform

D) is informing

144. Blank 144

A) Nevertheless

B) As a result

C) For instance

D) In other words

145. Blank 145

A) affect

B) affecting

C) affected

D) affection

146. Blank 146

A) The trade fair has been postponed until July

B) Please book a replacement flight yourself as soon as possible

C) The hotel has added an extra night to our stay

D) Your new boarding passes are attached to this e-mail

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice.

Corvell Logistics Wellness Day As part of our November men’s health campaign, the HR team has arranged the company’s first Wellness Day. On November 18, from 9:00 A.M. to 4:00 P.M., a nurse from Brightway Health Partners will be in Conference Room B here at our office to offer free 15-minute health checks. Each check includes a blood pressure reading and a short conversation with the nurse, who can tell you whether a visit to your own doctor for further tests would be useful. No blood samples will be taken that day. Everyone on staff is welcome, and we especially urge our male colleagues to take part. Places are limited, so please reserve a time slot on the HR portal by November 12.

Questions 149-151 refer to the following press release.

FOR IMMEDIATE RELEASE ROTTERDAM (November 3) Delmont Packaging today announced that it will open a second production facility in Valencia, Spain, next spring. The new plant will employ 120 workers. Construction on the Valencia site, which Delmont is building itself, began last month. The facility will produce Delmont’s recyclable food containers. At present, these containers are made only at the company’s Rotterdam plant, which is already operating at full capacity. Orders for the containers, however, continue to rise. Production in Rotterdam will carry on as usual. “When this business was a small cardboard-box workshop in 1998, no one imagined a second plant in another country,” said chief executive Ingrid Halvorsen, who will remain at the Rotterdam headquarters of the company her father started. “Today’s announcement shows how far we have come.” The Valencia plant will be managed by Tomás Ibarra, who has led Delmont’s production planning for the past six years.

Questions 152-153 refer to the following text message chain.

Priya Raman (11:35 A.M.): Luis, I’m at the Holloway Insurance office setting up for our 2:00 P.M. presentation, and I just realized I never printed the handouts. Luis Ferreira (11:36 A.M.): No problem. The printer by my desk on the third floor is out of toner, though. Luis Ferreira (11:37 A.M.): I’ll run them off at the copy shop downstairs and bring them over. How many do you need? Priya Raman (11:38 A.M.): Fifteen should be enough. Thanks! Priya Raman (11:40 A.M.): One more thing. Their conference room has only one outlet, and we’ll need it for the projector and my laptop. Could someone bring a power strip? Luis Ferreira (11:41 A.M.): Leave it to me. Priya Raman (11:42 A.M.): You’re a lifesaver. See you around 1:30.

Questions 154-155 refer to the following memo.

MEMO To: All Staff From: Gloria Mbeki, Accounts Department Date: November 10 Subject: Expense reports Starting December 1, all expense reports at Halden Consulting must be submitted through our new online system, ExpensePoint. Instead of attaching paper receipts, you will upload a photo of each one. Please keep the originals until your reimbursement has been paid. Paper forms will be accepted until November 30. Please also note that reports will be due within 30 days of the end of a trip, rather than the current 60 days. Your manager will continue to approve your reports, and reimbursements will still arrive with your monthly paycheck.

Questions 156-157 refer to the following Web page.

Riverside Arts Center November Lunchtime Concerts Join us every Friday at 12:15 P.M. for an hour of live music. Date; Performer; Program; Location November 7; Elena Varga, piano; Chopin and Debussy; Main Hall November 14; Harbor String Quartet; Haydn and Dvořák; Main Hall November 21; Tomas Reyes Trio; Latin jazz; Studio B* November 28; Millbrook Brass Ensemble; Film music; Main Hall *The Main Hall will be unavailable that day while it is prepared for our holiday show. Admission: Free for Riverside Arts Center members; $12 for non-members. Tickets are available at the box office or online. A light lunch can be purchased in our café before or after the concert.

Questions 158-160 refer to the following letter.

Westbrook Property Management 220 Harlow Street November 14 Mr. Kenji Ota Apartment 4C Larkfield Towers Dear Mr. Ota, I am writing to let you know that the lobby and elevators of Larkfield Towers will be renovated from January 6 to January 31. The work is limited to the building’s shared areas, and our contractors will not need to enter any apartments. To keep the building accessible, the elevators will be closed one at a time. The east elevator will be out of service for the first two weeks, and the west elevator for the last two weeks. While the lobby is being renovated, all mailboxes will be moved to the community room, which will remain open throughout the project. If you have any questions, please visit the management office on the ground floor, Monday to Friday. Thank you for your patience. Sincerely, Sandra Kowalczyk Property Manager

Questions 161-164 refer to the following notice.

IT Department Notice: New Sign-In Process Starting November 24, all Kessler & Moor Architects staff will use two-step sign-in to access company systems, which adds an extra layer of protection for our client project files. [1] To prepare for the change, please install the CompanyKey app on your phone by November 21. [2] Your password will stay the same, and company systems will remain available as usual throughout the changeover. Employees who do not have a company phone can instead request a security key from the IT help desk. [3] This small device plugs into your computer and does the same job. All other staff members should use the CompanyKey app. If you have questions about the new sign-in process, drop-in help desk sessions will be held on November 19 and 20 in Room 210. [4] No appointment is necessary, and each visit usually takes only a few minutes. Thank you for helping us keep our clients’ work secure. IT Department Kessler & Moor Architects

Questions 165-167 refer to the following Web page.

Casa Linden: Private Dining Planning a team dinner, a client meeting, or a family celebration? Our private dining room seats up to 24 guests and can be reserved throughout the year. Groups of 10 or more choose one of three set menus, priced at $38, $45, and $55 per person. Full details can be found on our Menus page. Bookings must be made at least 7 days in advance. For every private room reservation, a deposit of $150 is paid at the time of booking. It is refunded in full if you cancel at least 48 hours before your event. New from December: weekday lunch bookings. After years of hosting evening gatherings, the room will now also be open at midday, Monday to Friday. To book, call 555-0182 or complete the form below.

Questions 168-171 refer to the following online chat discussion.

Hana Sato (9:15 A.M.): Everyone, the conveyor motor on Line 2 failed at 9:05 this morning. The line is completely stopped. Marco Delgado (9:17 A.M.): I’ve looked at it. The motor is burned out. I’ve already ordered a replacement from the supplier, and I’ll install it myself as soon as it arrives. Hana Sato (9:18 A.M.): Thanks, Marco. The Fenwick Hardware order is due on Thursday, so we can’t wait. Line 3 is free after 1:00 P.M., so I’m moving the Fenwick job there. Peter Lindqvist (9:19 A.M.): Line 3 uses different settings. I’ll check the first products that come off it before we continue. Aisha Bello (9:20 A.M.): That will push our schedule back a little. I’ll contact the carrier and ask them to move the truck pickup to Thursday afternoon. Hana Sato (9:21 A.M.): Good idea. I’ll call Fenwick Hardware myself to explain. Hana Sato (9:23 A.M.): Marco, is there any chance Line 2 will be running again by this afternoon? Marco Delgado (9:24 A.M.): That’s a stretch. Marco Delgado (9:24 A.M.): The supplier can’t get the motor here until tomorrow morning. Hana Sato (9:25 A.M.): Understood. Line 3 it is, then.

Questions 172-175 refer to the following article.

Brannock Foods Grows Its Own Talent LEEDS (November 2) Three years ago, Brannock Foods, a food processing company based in Leeds, launched an apprenticeship program to prepare new workers for jobs on its production lines. [1] The company pays each apprentice a full wage and also covers their college fees. Apprentices work four days a week at Brannock and spend the fifth day studying at Calder Technical College, which provides the classes. On their working days, each apprentice is supervised by a team leader on the production floor. [2] “Classroom learning matters, but people really learn the job by doing it alongside experienced colleagues,” said Ruth Okafor, Brannock’s HR director, whose department runs the program. Many members of the first group now work full-time at the company. The program started with six apprentices; this year, it has eighteen. [3] Applicants of any age are welcome, including people who want to change careers. Applications for each new group open every March. [4]

147. What is the purpose of the notice?

A) To announce that health checks will move to a new location

B) To encourage employees to book a free health check

C) To report the results of last year’s health checks

D) To ask staff to volunteer to organize health checks

148. What is indicated about the health checks?

A) They take place at a clinic near the office

B) They include a blood test

C) They must be booked in advance

D) They are available only to male employees

149. What is the purpose of the press release?

A) To announce the purchase of a competitor’s plant

B) To report that a plant will move from Rotterdam to Valencia

C) To announce a company’s plans to expand

D) To invite suppliers to bid on construction of a plant

150. According to the press release, why is the new facility needed?

A) The current plant cannot make more of one product line

B) Shipping costs to customers in Spain have increased

C) The Rotterdam plant will be closed for renovation

D) Customers have requested a new type of packaging

151. What is suggested about Ms. Halvorsen?

A) She founded Delmont Packaging

B) She will relocate to Valencia

C) She is related to the company’s founder

D) She will manage the new plant

152. What is suggested about Ms. Raman?

A) She works on the third floor

B) She has a meeting with a client that afternoon

C) She printed the handouts that morning

D) She will arrive late for the presentation

153. At 11:41 A.M., what does Mr. Ferreira mean when he writes, “Leave it to me”?

A) He will print the handouts at a copy shop

B) He will call the client’s office

C) He will repair the printer

D) He will bring a power strip to the meeting

154. What is the main purpose of the memo?

A) To announce a change in how expenses are reported

B) To announce new limits on travel spending

C) To announce a new bank for reimbursement payments

D) To announce a change in who approves business trips

155. According to the memo, what will change on December 1?

A) Managers will have to approve all travel in advance

B) Paper receipts will have to be mailed to the accounts department

C) Employees will have less time to submit their reports

D) Reimbursements will be paid every week

156. What is indicated about the concert on November 21?

A) Its tickets have already sold out

B) It will be held in another room

C) It will be recorded for broadcast

D) It will start later than usual

157. What is indicated about tickets for the concert series?

A) Members can attend at no cost

B) They can be bought only at the box office

C) They include a light lunch

D) They must be reserved one week ahead

158. Why was the letter sent to Mr. Ota?

A) To ask him to move his car during renovation work

B) To request access to his apartment for renovation work

C) To inform him about upcoming renovation work in the building’s common areas

D) To explain why renovation work has been postponed

159. According to the letter, where will residents collect their mail during the renovation?

A) At the management office

B) At the lobby front desk

C) In the community room

D) At a nearby post office

160. What is suggested about Larkfield Towers?

A) It has more than one elevator

B) Its community room will be closed in January

C) It was built within the last few years

D) Its parking garage will be repaired

161. What is the purpose of the notice?

A) To explain a change to how employees sign in to company systems

B) To warn employees about fake sign-in e-mails

C) To announce that a sign-in system will be unavailable for maintenance

D) To ask employees to test a new sign-in app before it is introduced

162. What are employees asked to do by November 21?

A) Attend a help desk session

B) Change their sign-in passwords

C) Return their old company phones

D) Install an app on their phone

163. What is indicated about the security key?

A) It can be requested from the IT help desk

B) It must be collected by November 21

C) It is intended for employees who travel frequently

D) It must be returned to IT after one year

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “The app will then show a six-digit code to enter each time you sign in.”

A) [1]

B) [2]

C) [3]

D) [4]

165. What is the purpose of the Web page?

A) To announce that a private dining room has reopened

B) To advertise a holiday party package for one date only

C) To explain new prices for set menus

D) To describe a service for groups

166. What is indicated about the deposit?

A) It covers the cost of drinks

B) It is returned if a booking is canceled early enough

C) It is required only for lunch bookings

D) It is paid on the day of the event

167. What is suggested about the private room?

A) It used to be booked only in the evening

B) It can hold more than 30 guests at once

C) It was redecorated earlier this year

D) It is located on the restaurant’s second floor

168. What problem is being discussed?

A) A replacement part was sent to the wrong address

B) A machine on Line 2 stopped working during a shift

C) A safety inspection closed Line 2

D) A repair technician canceled a visit

169. What is suggested about Line 3?

A) It is used for quality testing

B) It also needs repairs

C) It runs faster than Line 2

D) It will be available later in the day

170. What will Ms. Bello most likely do next?

A) Inspect the finished products

B) Contact a trucking company

C) Call Fenwick Hardware

D) Order a replacement motor

171. At 9:24 A.M., what does Mr. Delgado mean when he writes, “That’s a stretch”?

A) He doubts that Line 2 can be repaired today

B) He thinks the conveyor belt needs to be adjusted

C) He wants more workers to help with the repair

D) He believes the supplier will deliver the part late

172. What is the article mainly about?

A) A college’s new engineering course for company employees

B) A company’s program to train new workers

C) A government plan to pay for apprenticeships

D) A company’s decision to end its apprenticeship program

173. According to the article, how do apprentices spend their week?

A) They alternate between a week of work and a week of classes

B) They work four days and attend college one day

C) They attend classes in the evening after work

D) They study full-time during their first year

174. What is indicated about the program?

A) It is open only to recent school graduates

B) It is managed by Calder Technical College

C) It accepts applications throughout the year

D) It has more participants than when it began

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “This person also meets with them once a month to review their progress.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Harborline Conference Center Campus Square 12, Hamburg Planning a workshop, a seminar or a board meeting? Harborline Conference Center, right next to the Kessler University campus, offers eight flexible meeting rooms for groups of 10 to 200 people. Every room rental comes with a ceiling-mounted projector, a sound system with wireless microphones and high-speed Wi-Fi, so your presenters can get started as soon as they arrive. Our in-house kitchen can prepare coffee breaks, buffet lunches and evening receptions for an additional charge. Guests who drive can park in the garage on Lindenweg at a reduced daily rate, and handouts and name tags can be printed for a small fee at our business center on the ground floor. Planning something longer? Bookings of three or more consecutive days receive 10% off the room rental. To check availability and request a quote, visit www.harborlineconference.com. * * * To: Daniel Kim <d.kim@marlowtrade.com> From: Ingrid Sorensen <isorensen@harborlineconference.com> Date: November 2 Subject: Thursday arrival Dear Mr. Kim, Thank you again for booking the Elbe Room directly with us for your company’s sales training from Thursday through Saturday. I am writing about a situation that will affect how your participants reach us on the first day. We have learned that a student demonstration is planned on Campus Square on Thursday morning. The organizers intend to block all the entrances facing the square, and that includes our main entrance. For safety reasons, it will stay closed until the square is clear again. We expect the demonstrators to leave at around noon. Your participants should therefore come in through our rear entrance, which is inside the parking garage on Lindenweg. They should follow the signs for Level 1, where members of our staff will be waiting at the rear door from 8:00 A.M. to direct people to the room. Your first session was scheduled for 9:00 A.M., but so that no one feels rushed, it will now begin at 9:30 A.M. Your room, the equipment and the rest of the program are unchanged, and everything should be back to normal on Friday. I would be grateful if you could forward this information to your participants. Please call me at 040 555 0187 if you have any questions. Best regards, Ingrid Sorensen Events Coordinator, Harborline Conference Center

Questions 181-185 refer to the following e-mail and schedule.

To: Lucas Ferreira <lferreira.home@quickmail.net> From: Mei Ohta <m.ohta@norvanesystems.com> Date: March 6 Subject: Your first day on Monday Dear Lucas, Welcome to Norvane Systems! We are very pleased that you are joining our logistics planning team, and thank you for returning your signed contract so quickly. Your orientation schedule for Monday appears below. When you arrive, please come to the Human Resources office on the second floor. Remember to bring a form of photo identification, such as a passport or driver’s license, because Security has to see it before it can issue your building badge. Your badge photo will be taken here during the morning, so there is nothing else to prepare for that. A laptop has already been set aside for you, and Mr. Tanaka from our IT department will help you set it up. There is one change to the schedule. Your manager, Ms. Adeyemi, will be in Lyon on Monday for a meeting with a client, so your 2:00 P.M. meeting with her has been moved to Tuesday at 10:00 A.M. She asked me to tell you that she is looking forward to meeting you then. The rest of the day will go ahead as planned. If you have any questions before Monday, you can reach me at extension 2214. Best regards, Mei Ohta Human Resources Coordinator, Norvane Systems * * * Orientation Schedule: Lucas Ferreira, Monday, March 9 Time; Activity; Location; Contact 8:30 A.M.; Welcome meeting; Human Resources office, 2nd floor; Mei Ohta 9:00 A.M.; Badge photo; Security Office, ground floor; Front desk staff 10:00 A.M.; Benefits overview; Room 304; Mei Ohta 11:00 A.M.; IT setup; Room 210; Kenji Tanaka 12:30 P.M.; Team lunch; Cafeteria; Logistics planning team 2:00 P.M.; Meeting with department manager; Room 412; Grace Adeyemi

Questions 186-190 refer to the following Web page, e-mail, and review.

Casa Lumen, Private Dining www.casalumen-dining.com/private Our private dining room on the upper floor seats between 10 and 24 guests and is available seven days a week for lunch and dinner. It is a popular choice for business meals, family celebrations and team events. Groups of up to 16 may order from our regular menu. Larger groups are asked to choose one of the set menus below so that our kitchen can serve everyone at the same time. Harbor Menu: $38 per person (two courses) Garden Menu: $45 per person (vegetarian, two courses) Captain’s Menu: $52 per person (three courses, including dessert) Wine pairing for any menu: add $8 per person A deposit of 20% is required to confirm a booking, and reservations must be made at least seven days in advance. To book, e-mail events@casalumen-dining.com. * * * To: events@casalumen-dining.com From: Priya Raman <p.raman@altamirelogistics.com> Date: May 4 Subject: Private room booking, Friday, May 22 Hello, I would like to reserve your private dining room for 18 people on Friday, May 22, at 7:00 P.M. The occasion is a farewell dinner for our colleague Mr. Samir Haddad, who is retiring at the end of the month after 25 years with our company. As our group is larger than 16, I understand that we need to choose a set menu. We would like the menu that includes dessert, since a sweet ending seems right for the evening. Most of our guests will be driving home, so we will skip the wine pairing. Four of the guests do not eat meat. Could the kitchen prepare vegetarian main courses for them? Please let me know how to pay the deposit. Kind regards, Priya Raman Office Manager, Altamire Logistics * * * Customer Reviews: Casa Lumen Rating: 4 out of 5 stars Posted by Jonas Weber, May 24 Last Friday I joined my coworkers in Casa Lumen’s private dining room to say goodbye to Samir Haddad, who is retiring after a quarter of a century with our firm. It was my first time at the restaurant, and I hope it won’t be my last. The fish was perfectly cooked, the portions were generous, and our vegetarian colleagues were delighted with their dishes. The room itself was quiet enough that we could actually hear the speeches. My only disappointment was the pace of the meal. After the starters were cleared, we sat for almost an hour before the main course appeared, and some people had to leave before dessert. Still, I would recommend the private room for any group celebration.

Questions 191-195 refer to the following memo, e-mail, and invoice.

MEMO To: All Delmont Packaging staff From: Hana Okafor, Operations Director Date: March 20 Subject: Approval of maintenance purchases Starting April 1, any purchase of maintenance parts with a total value above $500 must be approved by the finance department before the order is placed. Orders of $500 or less can still be placed directly by the maintenance team. This step will help us keep better track of spending as we prepare next year’s budget. Approval requests can be submitted through the purchasing portal and are normally processed within one business day. Most of our parts come from Rexford Industrial, and our standing agreement with them remains in place. Under its terms, Delmont receives a 5% discount on every order, and invoices are payable on net 30 terms, that is, within 30 days of the invoice date. Please check each Rexford invoice carefully to make sure the discount has been applied before passing it on for payment. * * * To: billing@rexfordindustrial.com From: Marco Bellini <m.bellini@delmontpackaging.com> Date: April 21 Subject: Invoice RX-20417 Dear Rexford billing team, The parts from our order of April 14 arrived on schedule last week, and everything was in good condition. However, when I compared invoice RX-20417 with our account terms, I noticed that it does not show the 5% discount Delmont receives under our agreement with you. The full list price has been charged on every line. Could you please send us a corrected invoice? Our accounts team will wait for the revised version before processing the payment. Thank you, Marco Bellini Maintenance Purchasing, Delmont Packaging * * * Rexford Industrial: INVOICE Invoice number: RX-20417 Invoice date: April 14 Bill to: Delmont Packaging, Attn: Marco Bellini Payment terms: Net 30 Item; Quantity; Unit price; Amount Conveyor drive belt, 8 ft; 4; $95.00; $380.00 Bearing assembly, model B-60; 10; $48.00; $480.00 Hydraulic seal kit; 5; $76.00; $380.00 Total; |; $1,240.00

Questions 196-200 refer to the following advertisement, order form, and e-mail.

Prism Print Works Make your booth impossible to miss! Prism Print Works produces eye-catching retractable banners, printed tablecloths and backdrops for trade shows, conferences and product launches. Simply upload your artwork as a PDF when you order. Before anything goes to print, our design team reviews every file at no extra charge to make sure it fits the product’s dimensions and that no text runs off the edge. Standard production takes five business days. Need it sooner? Choose two-day rush production for $40 per order. Orders over $300 ship free anywhere in the country, and sturdy carrying cases for banners are available for $25 each. Our satisfaction promise: if you are not completely happy with an item, we will reprint it once free of charge. Rush production and carrying cases are not covered by this promise. Order online at www.prismprintworks.com. * * * Prism Print Works: Order Summary Customer: Ayumi Ohta, Velacor Medical Devices Order number: PP-5582 Order date: April 28 Item; Quantity; Unit price; Amount Retractable banner, 33 x 79 in; 2; $149.00; $298.00 Printed tablecloth, 6 ft; 1; $119.00; $119.00 Subtotal; |; $417.00 Promotional code; |; None Standard shipping; |; $0.00 Total; |; $417.00 * * * To: orders@prismprintworks.com From: Ayumi Ohta <a.ohta@velacormedical.com> Date: May 8 Subject: Order PP-5582 Hello, Our order arrived on Tuesday, right on schedule. This was our first order with Prism Print Works, and the two banners look excellent: the colors are bright and the text is crisp. Unfortunately, the tablecloth is a different story. Our company logo in the center appears fuzzy, and the edges of the letters run together. After checking my files, I realized the fault is mine. When I uploaded the artwork for the tablecloth, I picked an older, low-resolution copy of the logo instead of the high-resolution version we use for print. I would like to use your satisfaction promise to have the tablecloth reprinted with the correct file, which I have attached. Since we need it for the Northgate Health Technology Fair on May 20, I am happy to pay for the faster production option so that it reaches us in time. Please let me know once the new file has been reviewed. Best regards, Ayumi Ohta Marketing Coordinator, Velacor Medical Devices

176. According to the advertisement, what is included in the price of a room rental?

A) Lunch from the in-house kitchen

B) Use of a projector and sound system

C) All-day parking in the garage

D) Printing of meeting handouts

177. Why did Ms. Sorensen write the e-mail?

A) To confirm that the event has been moved to a smaller room

B) To announce that the event must be canceled

C) To request the remaining payment for the booking

D) To explain a change in how participants should enter the building

178. In the e-mail, the word “clear” in paragraph 2 is closest in meaning to

A) easy to understand

B) transparent

C) free of people

D) certain

179. What is suggested about Mr. Kim’s booking?

A) It qualifies for a price reduction

B) It includes catering at no extra cost

C) It was arranged through the university

D) It has been moved to another building

180. At what time will the first session begin on Thursday?

A) At 8:00 A.M

B) At 9:00 A.M

C) At 9:30 A.M

D) At 12:00 noon

181. What is the purpose of the e-mail?

A) To offer a candidate a position in the company

B) To request references from a job applicant

C) To inform an employee about a promotion

D) To give a new employee details about his first day

182. What is Mr. Ferreira asked to bring on Monday?

A) A signed employment contract

B) A form of photo identification

C) A laptop computer

D) A passport-size photograph

183. According to the schedule, where will Mr. Ferreira have his badge photo taken?

A) In Room 304

B) In the cafeteria

C) In the Security Office

D) In the Human Resources office

184. Which activity on the schedule will NOT take place on Monday?

A) The meeting with the department manager

B) The photo for the security badge

C) The overview of employee benefits

D) The lunch with the new team

185. What is indicated about Ms. Adeyemi?

A) She works in the Human Resources department

B) She will lead the computer training session

C) She recently joined the company

D) She will be traveling for work on Monday

186. According to the Web page, what is required for groups of more than 16 people?

A) Paying the full price in advance

B) Choosing one of the set menus

C) Booking at least one month ahead

D) Reserving a table on a weekday

187. Why is Ms. Raman organizing the dinner?

A) To welcome a group of new clients

B) To mark the launch of a product

C) To thank a team of volunteers

D) To celebrate a colleague’s retirement

188. How much per person will Ms. Raman’s group most likely pay for the menu?

A) $38.00

B) $45.00

C) $52.00

D) $60.00

189. What does Mr. Weber complain about in the review?

A) The long wait between courses

B) The size of the portions

C) The noise in the private room

D) The choice of vegetarian dishes

190. What is suggested about Mr. Weber?

A) He works at Casa Lumen

B) He attended the dinner Ms. Raman organized

C) He has eaten at the restaurant many times

D) He chose the restaurant for his company

191. What is the purpose of the memo?

A) To introduce a new operations director

B) To reduce the maintenance budget

C) To announce a change to a purchasing procedure

D) To report the opening of a new factory

192. In the memo, the word “standing” in paragraph 2 is closest in meaning to

A) upright

B) reputation

C) waiting

D) ongoing

193. Why did Mr. Bellini write to Rexford Industrial?

A) To cancel part of an order

B) To report that a discount had not been applied

C) To ask about a delayed delivery

D) To request a new product catalog

194. What is most likely true about the order shown on the invoice?

A) It needed approval from the finance department

B) It was placed before the new rule took effect

C) It was delivered later than promised

D) It was paid for in cash

195. What should the total on the corrected invoice be?

A) $1,116.00

B) $1,178.00

C) $1,240.00

D) $1,302.00

196. According to the advertisement, what do customers receive at no extra charge?

A) Production within two business days

B) Installation of displays at an event

C) A carrying case for each banner

D) A check of their design file

197. Why was Ms. Ohta not charged for shipping?

A) She collected the order at the shop

B) She entered a promotional code

C) Her order total was more than $300

D) She has ordered from the company before

198. What problem does Ms. Ohta mention in her e-mail?

A) The logo on one item is not sharp

B) The banners are the wrong size

C) The order arrived later than expected

D) She was charged twice for one item

199. What does Ms. Ohta say caused the problem?

A) The printing machine was not working properly

B) The item was damaged during shipping

C) She selected the wrong colors on the form

D) She uploaded a low-resolution file

200. What fee does Ms. Ohta most likely agree to pay?

A) $25.00

B) $40.00

C) $119.00

D) $149.00