TOEIC Reading practice test 4

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Visitors to the Coral Bay Aquarium can now see the newly ------- sea turtle exhibit.

A) renovate

B) renovation

C) renovated

D) renovating

102. Ms. Arslan will review the quarterly budget ------- the finance team submits its final figures.

A) during

B) once

C) because of

D) in order to

103. Mr. Lindqvist asked new employees to bring ------- own laptops to the orientation session on Monday.

A) their

B) them

C) theirs

D) themselves

104. Rexwell Office Supply offers free shipping on all orders that ------- $75.

A) extend

B) elevate

C) expand

D) exceed

105. By the time the conference begins next week, Carla Reyes ------- in Lisbon for three days.

A) has been

B) was

C) will have been

D) is being

106. Patients at Linden Health Clinic should arrive early to complete the ------- paperwork before their appointment.

A) eager

B) necessary

C) frequent

D) capable

107. All machines on the assembly floor ------- every Friday afternoon by the maintenance crew.

A) are inspected

B) inspect

C) are inspecting

D) have inspected

108. The new menu at Harbor Grill is ------- than the old one, with twice as many vegetarian dishes.

A) vary

B) variety

C) most varied

D) more varied

109. Employees ------- parking permits expire this month should renew them at the front desk.

A) who

B) whom

C) which

D) whose

110. The building manager has scheduled the ------- of the lobby elevators for early next month.

A) admission

B) replacement

C) reception

D) attendance

111. Daniel Kim responded ------- to the client’s request, sending a revised proposal within an hour.

A) prompt

B) promptly

C) promptness

D) prompted

112. Employees must ------- their passwords every ninety days to keep access to the company network.

A) update

B) advise

C) remind

D) consult

113. Members of the merger committee will meet ------- in Seoul or by video conference.

A) both

B) neither

C) either

D) not only

114. Ms. Haddad is responsible for ------- job candidates before they meet the hiring manager.

A) interview

B) interviewed

C) to interview

D) interviewing

115. The accounting department at Norvik Bank has ------- the travel reimbursement process to reduce delays.

A) obtained

B) persuaded

C) occupied

D) simplified

116. Tickets for the outdoor concert series are available ------- the box office from 10:00 A.M. daily.

A) onto

B) at

C) among

D) upon

117. Suppliers that submit the most ------- bids will be invited to a second round of negotiations.

A) compete

B) competition

C) competitive

D) competitively

118. Passengers are advised to keep their boarding passes ------- until they reach the departure gate.

A) accessible

B) admissible

C) agreeable

D) affordable

119. ------- production costs rose last year, Tavira Textiles kept its prices unchanged.

A) Because

B) Unless

C) So that

D) Although

120. Each of the clinic’s new treatment rooms ------- equipped with a height-adjustable examination table.

A) is

B) are

C) were

D) being

121. The Delmar Insurance office will be closed on Monday in ------- of the national holiday.

A) attention

B) intention

C) observance

D) appearance

122. If the next shipment ------- late again, Brightline Hardware will look for a new supplier.

A) will arrive

B) arrives

C) arrived

D) had arrived

123. Rental fees for the Westbrook Center conference hall ------- cleaning, security, and audiovisual equipment.

A) include

B) consist

C) belong

D) compose

124. The IT team will send all staff a ------- once the software upgrade has been completed.

A) notify

B) notified

C) notifying

D) notification

125. Diners who wish to sit on the terrace at Olivo Bistro should make a ------- in advance.

A) reservation

B) permission

C) preparation

D) condition

126. The board of Arvane Logistics has ------- approved the plan to open a regional office in Nairobi.

A) yet

B) already

C) still

D) ever

127. Hollis Manufacturing saved a ------- amount of money by switching to a new energy provider.

A) considerate

B) considering

C) considerable

D) consideration

128. All annual performance evaluations must be completed ------- the end of the month.

A) until

B) since

C) by

D) within

129. Train tickets purchased online are ------- cheaper than those bought at the station, so most travelers book ahead.

A) nearly

B) generally

C) hardly

D) rarely

130. Demand for the Lantern Theater’s acting workshop was ------- high that a second session was added.

A) so

B) such

C) too

D) very

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: All Staff From: Mariko Ohta, Human Resources Date: April 27 Subject: Nutrition Consultations Dear colleagues, Brentwell Logistics is pleased to once again offer free individual nutrition consultations with registered dietitian Lena Hartwig. During each private meeting, Ms. Hartwig will review your eating habits and suggest __(131)__ changes you can make at work and at home. These consultations were first offered last spring. At that time, more than forty employees __(132)__ in the program. Many of those participants told us they had more energy in the afternoon. __(133)__, several reported fewer headaches. Each session lasts 30 minutes, and sessions are held on Tuesdays and Thursdays in Meeting Room 4B. __(134)__ Spots are limited to twenty employees, so we encourage you to respond soon. Thank you, Mariko Ohta Human Resources Brentwell Logistics

Questions 135-138 refer to the following memo.

To: All Staff From: Daniel Okafor, Purchasing Manager Date: May 18 Subject: New Ordering Procedure Starting June 1, all requests for office supplies at Calloway Engineering must be __(135)__ through our new online ordering portal. Paper request forms will no longer be accepted. Once you enter a request in the portal, it is sent automatically to your department manager. __(136)__ This step helps us keep spending within each department’s budget. Orders approved by 12:00 noon are __(137)__ delivered the next business day. __(138)__, urgent requests can still be made by calling the Purchasing Department at extension 214. Please use this option only when an item is needed on the same day. A short guide to the portal is attached to this memo. If you have trouble logging in, please contact the IT help desk. Daniel Okafor Purchasing Manager

Questions 139-142 refer to the following e-mail.

To: Sales Team From: Hannah Lindqvist Date: September 22 Subject: Lyon Trade Show Travel Hello everyone, I am writing with an update on our trip to the Lyon Fabric Fair. Your rooms at the Hotel Belcourt have been __(139)__ for October 14 to 17, and the confirmation numbers are attached. We were originally scheduled to fly on October 13. However, the airline __(140)__ that flight, so we have been rebooked and will now depart on the morning of October 14. Our plane lands at 11:40 A.M., and the show opens at 2:00 P.M. __(141)__, we should have enough time to check in at the hotel before our first meetings. While you are in Lyon, please keep all receipts for meals and taxis. __(142)__ Let me know if you have any questions. Hannah Lindqvist Travel Coordinator, Harlow Textiles

Questions 143-146 refer to the following notice.

Notice to All Pellham Tower Tenants __(143)__ of the north elevators will begin on Monday, March 3, and is expected to take about three weeks. During this time, only the south elevators will be __(144)__. Please expect longer waits during busy hours, especially between 8:00 and 9:30 A.M. If you need to move large items, such as furniture, while the work is under way, please contact the management office. __(145)__ Requests must be made at least two days in advance. Movers will not be permitted to use the south passenger elevators. When the project is complete, the new elevators will be faster and more energy efficient. We apologize for any inconvenience and thank you for __(146)__ patience. Pellham Tower Management Office

131. Blank 131

A) practice

B) practical

C) practically

D) practicality

132. Blank 132

A) participate

B) will participate

C) participated

D) are participating

133. Blank 133

A) In addition

B) Instead

C) Otherwise

D) Nevertheless

134. Blank 134

A) Please return your completed insurance forms to the front desk

B) The cafeteria will be closed for renovation next week

C) Ms. Hartwig has worked as a dietitian for many years

D) To reserve a time, please reply to this e-mail by Friday, May 8

135. Blank 135

A) assigned

B) attended

C) submitted

D) admitted

136. Blank 136

A) Most orders are delivered by a local supplier

B) Office supplies are stored in the cabinet on the second floor

C) The portal was designed by an outside software company

D) The manager must approve it before the order is placed

137. Blank 137

A) typical

B) typically

C) typicality

D) type

138. Blank 138

A) However

B) Therefore

C) For example

D) Similarly

139. Blank 139

A) convinced

B) consulted

C) concluded

D) confirmed

140. Blank 140

A) cancels

B) has canceled

C) will cancel

D) is canceling

141. Blank 141

A) For example

B) As a result

C) In contrast

D) Instead

142. Blank 142

A) You can submit them for reimbursement when you return

B) The hotel restaurant is open until 10:00 P.M

C) Taxis in Lyon are usually easy to find

D) The trade show was held in Milan last year

143. Blank 143

A) Replace

B) Replaced

C) Replacement

D) Replaceable

144. Blank 144

A) upgraded

B) closed

C) available

D) under repair

145. Blank 145

A) The lobby will be repainted after the work is finished

B) The north elevators were first installed in 1998

C) Several tenants have recently renewed their leases

D) We will then reserve the freight elevator for you at a set time

146. Blank 146

A) your

B) yours

C) you

D) yourself

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice.

Notice to Haventry Hosts Updated House Rules for Checkout Beginning December 1, the house rules on your listing may ask guests to complete only a few reasonable tasks before they leave: carrying trash out to the outdoor bins, switching off the lights and heating, and locking the door and returning the keys. Washing dishes, stripping the bed linens and cleaning floors will now be the host’s job. You can include the cost of this work in the cleaning fee that guests already see before they book. Guests may report any listing whose rules do not follow this policy.

Questions 149-151 refer to the following press release.

FOR IMMEDIATE RELEASE PORTO, May 4. Valdora Kitchen Systems, a maker of commercial ovens for restaurants and hotels, announced today that it will open a second factory in Braga next year. The new plant will employ 120 production workers and will build the company’s standard oven models. “Over the past three years, orders from restaurant and hotel chains have doubled, and our Porto plant is now running at full capacity,” said CEO Rui Fontes. “Braga gives us the room we need to keep growing.” Once standard production moves to Braga, the Porto factory will focus on custom-built orders. Ana Ribeiro, currently production manager in Porto, will lead the Braga plant.

Questions 152-153 refer to the following text message chain.

Omar Haddad (11:40 A.M.): Mei, small problem. Lumi Deli just told me they can’t deliver the client lunch I ordered until 12:30. Omar Haddad (11:41 A.M.): The clients arrive at noon, and we’re eating here in the office. Mei Tanaka (11:44 A.M.): I’m walking back from the bank right now. Lumi is only a block from where I am. Omar Haddad (11:47 A.M.): Perfect. Could you grab the order on your way? It’s under Ostra Consulting, and it’s already been paid for online. Omar Haddad (11:48 A.M.): I’ll get the conference room ready in the meantime. Mei Tanaka (11:52 A.M.): Consider it done. Mei Tanaka (11:53 A.M.): See you in about 15 minutes.

Questions 154-155 refer to the following memo.

MEMO To: All Staff From: Gloria Mendes, Finance Director Date: February 9 Subject: ClaimPoint Starting March 1, expense claims at Kestrel Engineering will be handled through the ClaimPoint app. Simply photograph each receipt with your phone and submit it in the app. Claims over $500 will be sent automatically to your manager for approval. Please keep your original receipts for 90 days in case the finance team needs to see them. We will continue to accept paper expense forms through February 28. Theo Brandt, our staff accountant, will hold drop-in help sessions in the finance office on Tuesday and Thursday afternoons for anyone who would like help getting started.

Questions 156-157 refer to the following schedule.

Brightwell Insurance Wellness Week Session; Day; Time; Location; Leader Desk stretching; Monday; 12:15 P.M.; Room 4B; Priya Nair Healthy cooking demonstration; Wednesday; 5:30 P.M.; Cafeteria; Chef Marco Lind Eye care talk; Thursday; 12:30 P.M.; Room 2A; Dr. Lena Vos, visiting optometrist Lunchtime walk; Friday; 12:30 P.M.; Meet in main lobby; Wellness Committee Notes: Space at the cooking demonstration is limited to 20 people. Participants must register on the HR portal. The lunchtime walk will be canceled if it rains.

Questions 158-160 refer to the following letter.

Harlan Property Group March 20 To the Tenants of Westbrook Tower: From April 7 to May 16, our contractor will modernize the elevators in Westbrook Tower. Work will take place on weekdays from 8:00 A.M. to 5:00 P.M. Only one passenger elevator will be taken out of service at a time, so another will always be running, and the stairs will remain available as well. The freight elevator will stay in service throughout the project, but it may be used for deliveries only before 10:00 A.M. Please ask your suppliers to arrive during that time. If any of your employees have difficulty using the stairs, please contact my office so that we can make arrangements. Updates will be posted in the main lobby. Sincerely, Diane Okafor Property Manager

Questions 161-164 refer to the following information.

Volunteer Ushers Wanted The Copperleaf Playhouse is looking for friendly volunteers to welcome guests, check tickets, and help audience members find their places. Anyone aged 16 or older may apply. [1] Before working a first shift, every new usher attends a two-hour orientation session led by our house manager, Tomás Rivera. [2] Ushers are asked to work a minimum of two shifts per month. Mr. Rivera prepares the schedule each month and lets volunteers know which performances they have been assigned. On show days, ushers must arrive 45 minutes before the curtain rises so that everything is ready when the doors open. Volunteering has its rewards. Once the audience is settled, ushers watch the show from seats we keep reserved for our volunteers. [3] To apply, complete the form at www.copperleafplayhouse.org/volunteer. Successful applicants will be contacted within two weeks. At the box office, new volunteers then pick up their name badges. [4] We look forward to welcoming you to the Copperleaf team.

Questions 165-167 refer to the following Web page.

Norvik Logistics Careers Warehouse Shift Coordinator Location: Rotterdam Distribution Center Type: Permanent, full-time Norvik Logistics, headquartered in Antwerp, is seeking a Warehouse Shift Coordinator for its busy Rotterdam distribution center. The coordinator plans and oversees the loading of outgoing trucks, assigns tasks to the shift team, and reports to warehouse manager Joost de Vries. Shifts rotate weekly and include evening hours as well as some Saturdays and Sundays. Requirements: At least two years of experience supervising a team Fluent English and Dutch Preferred: Forklift operator certificate Knowledge of German To apply, complete the online form by June 6. Applications are reviewed by HR officer Inge Bakker. Shortlisted candidates will be invited to visit the distribution center for a tour and an in-person interview during the week of June 16.

Questions 168-171 refer to the following online chat discussion.

Hannah Weiss (1:58 P.M.): Quick update: marketing moves up to the empty sixth floor on the 15th. The old chairs are staying on the fourth floor for the team taking over that space, so we need new ones. Kofi Mensah (2:00 P.M.): Right. That’s 40 chairs in total for my department. Raj Patel (2:03 P.M.): I can approve up to $250 per chair from the facilities budget. Lucia Ortiz (2:06 P.M.): I have two quotes. Seatwise is $190 per chair. Ergoline is $235 per chair, including assembly, and they deliver within a week. Hannah Weiss (2:08 P.M.): Seatwise would save us quite a bit. Can they get the chairs here in time? Lucia Ortiz (2:13 P.M.): I just checked. Their earliest delivery date is the 20th. Kofi Mensah (2:14 P.M.): That settles it. Raj Patel (2:15 P.M.): Agreed. Ergoline is still well within budget. Lucia Ortiz (2:16 P.M.): I’ll call Ergoline right now to make sure all 40 chairs can be here by the 13th.

Questions 172-175 refer to the following article.

Kettlebrook Tea Brews Up Growth YORK, August 14. Kettlebrook Tea has come a long way from the narrow shop that Samira Aziz’s parents opened on Millbank Lane in 1998. Ms. Aziz took over the business in 2015, and since then it has grown well beyond its original walls. [1] The shop is known for its own blends, which are mixed by hand in a back room. Ms. Aziz’s parents still help choose them, and none of them can be found on supermarket shelves. Customers who discover them tend to stay loyal. [2] That loyalty created an unusual problem. Several regular customers who had moved away from York kept phoning the shop to place orders, and Ms. Aziz found herself packing parcels between serving people at the counter. “I realized we needed a simpler way to reach them,” she said. In 2021 she launched a monthly subscription box that delivers three blends to customers’ homes. [3] The success of the subscription allowed the business to take its next step. This September, Kettlebrook will open a tasting room in the space next door, which until last year housed a bookstore. Visitors will be able to sample teas before buying them, and weekly classes will teach the best ways to brew each blend. The original shop will remain open as usual. [4] “My parents started with one counter and a kettle,” Ms. Aziz said. “I’m proud that we can share what they built with more people.”

147. What is the purpose of the notice?

A) To announce a new cleaning fee for guests

B) To explain a change to the rules for checkout tasks

C) To ask hosts to hire professional cleaners

D) To encourage guests to report problems with listings

148. According to the notice, what may hosts still ask guests to do before checking out?

A) Wash the dishes they used

B) Remove the sheets from the beds

C) Take trash to the outdoor bins

D) Vacuum the floors

149. What is the purpose of the press release?

A) To announce plans for a new production facility

B) To introduce a new line of ovens for home kitchens

C) To report that the company has been acquired

D) To advertise sales positions at the company

150. According to the press release, what does Mr. Fontes say has changed in the past three years?

A) The company’s workforce has doubled in size

B) The company has received a grant from the government

C) The company has begun exporting to new countries

D) Orders from restaurant and hotel clients have grown

151. What is indicated about the Porto factory?

A) It will hire 120 new workers

B) It will concentrate on custom-built ovens

C) It will be managed by Ana Ribeiro

D) It will stop operating next year

152. What is suggested about Ms. Tanaka?

A) She placed the lunch order

B) She works for Lumi Deli

C) She is currently away from the office

D) She will miss the client lunch

153. At 11:52 A.M., what does Ms. Tanaka mean when she writes, “Consider it done”?

A) She will pick up the food order herself

B) She has already paid the deli

C) She has asked the deli to deliver earlier

D) She has finished setting up the meeting room

154. What is the purpose of the memo?

A) To announce reductions in travel budgets

B) To explain changes to tax forms

C) To introduce a new member of the finance team

D) To describe a new process for submitting expense claims

155. What is indicated about paper expense forms?

A) They require a manager’s signature for any amount

B) They will be accepted until the end of February

C) They can be collected from Mr. Brandt

D) They must be sent with the original receipts

156. What is indicated about the cooking demonstration?

A) Participants must sign up in advance

B) It takes place at lunchtime

C) It is led by Priya Nair

D) It will be canceled in bad weather

157. What is suggested about the session on Friday?

A) It requires registration

B) It takes place after working hours

C) It is held outdoors

D) It is led by a visiting specialist

158. Why did Ms. Okafor send the letter?

A) To announce a rent increase

B) To inform tenants about upcoming elevator work

C) To explain new parking rules

D) To invite tenants to a building meeting

159. What does Ms. Okafor ask tenants to do about deliveries?

A) Have them sent to the main lobby

B) Postpone them until after May 16

C) Get approval from her office for each one

D) Schedule them before 10:00 A.M

160. What is suggested about Westbrook Tower?

A) It has more than one passenger elevator

B) Its main lobby was recently renovated

C) It has its own parking garage

D) Its management office is on the ground floor

161. What is indicated about volunteer ushers?

A) They receive a discount at the theater café

B) They may choose which performances they work

C) They can watch shows for free

D) They must be theater students

162. What is NOT a stated requirement for volunteer ushers?

A) Attending an orientation session

B) Working at least two shifts per month

C) Arriving 45 minutes before a performance

D) Having previous theater experience

163. How can people apply to become ushers?

A) By visiting the box office

B) By filling out a form online

C) By calling the house manager

D) By mailing a résumé

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “It covers seating charts, emergency exits, and ways to help guests who need assistance.”

A) [1]

B) [2]

C) [3]

D) [4]

165. What is indicated about the position?

A) It includes evening and weekend shifts

B) It is a temporary position

C) It is based at the company headquarters

D) It involves driving delivery trucks

166. What is listed as a requirement for applicants?

A) A forklift operator certificate

B) A university degree in logistics

C) Two years of supervisory work

D) Ability to speak German fluently

167. According to the Web page, what will happen after the application deadline?

A) Applicants will take a written test

B) Applicants will receive a call from the warehouse manager

C) All applicants will be interviewed by phone

D) Selected candidates will be invited to tour the site

168. Why does the marketing department need new chairs?

A) Employees have complained about the old ones

B) The department is moving to a new floor

C) The department’s previous supplier has closed

D) Several new employees are joining the team

169. Who most likely is Mr. Patel?

A) A person who approves spending

B) A sales representative for a supplier

C) A furniture designer

D) A new marketing employee

170. At 2:14 P.M., what does Mr. Mensah mean when he writes, “That settles it”?

A) He thinks the order should be delayed

B) He has confirmed the delivery date

C) He is sure which supplier the team should use

D) He wants to end the discussion until the next meeting

171. What will Ms. Ortiz most likely do next?

A) Ask Seatwise for a discount

B) Assemble the new office chairs

C) Measure the desks in the office

D) Confirm a delivery with Ergoline

172. What is the article mainly about?

A) The growth of a family-owned tea business

B) The opening of a new tea farm

C) A food festival in York

D) A recent change in a shop’s ownership

173. According to the article, why did Ms. Aziz start the subscription service?

A) To compete with supermarket brands

B) To reduce the shop’s rent costs

C) To keep serving customers who had moved away

D) To sell tea grown on her family’s farm

174. What is indicated about the tasting room?

A) It will replace the original shop

B) It will offer tea brewing classes

C) It will open in a former bakery

D) It will be managed by Ms. Aziz’s parents

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Within six months, more than 900 customers had signed up.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Hallmere Data Services Is Your Contact List Still Accurate? Over the years, most professionals collect hundreds of business contacts, many of them saved on networking sites they rarely open anymore. People change jobs, companies merge, and titles change. Before long, a large part of your list points to people who are no longer where you think they are. ContactRefresh brings that list up to date. Simply export your contacts as a spreadsheet and upload it through our secure Web site, www.hallmeredata.com. For each entry, we find the person’s current employer and job title and record them next to the original information. Entries we cannot confirm are clearly marked, so you can decide what to do with them. How it works: Our matching software searches only publicly listed business information, such as company directories and published staff pages. Every match is then reviewed by a member of our staff before it is added to your file. We never send e-mails, messages, or connection requests to anyone on your list, so your contacts will not know that a check took place. Pricing Up to 500 contacts: $90 501 to 2,000 contacts: $250 Over 2,000 contacts: custom price on request Your updated spreadsheet is returned within five business days of upload. Questions? Call our client team at 555-0147. * * * To: Client Team <clients@hallmeredata.com> From: Ingrid Vasquez <ivasquez@portvaleexpo.com> Date: February 3 Subject: ContactRefresh inquiry Dear Hallmere team, I have run the Portvale Packaging Expo for nine years, and next spring’s event will be our tenth. For this anniversary, I would like to invite back the exhibitors and speakers who have taken part since the first year. The trouble is that many of their details came from a networking site I stopped using long ago, and I am sure a lot of them have moved to new companies. My original export had over 2,000 entries. However, after my assistant removed the duplicates, about 1,400 contacts remain. I plan to upload the file on Monday. Since our invitations must be printed by the end of the month, could you confirm that this timing will work? Best regards, Ingrid Vasquez Director, Portvale Packaging Expo

Questions 181-185 refer to the following e-mail and schedule.

To: Accounting Team From: Grace Okafor Date: April 28 Subject: Our move to the second floor Hi everyone, As you know, the fourth floor of the Danforth Building is being renovated this spring. While the work is going on, our team will sit on the second floor, and we will come back upstairs once the renovation is finished. The facilities team has already worked out where everyone will sit, so you will find your new desk number on the attached seating plan. Our working hours will stay the same. Before the move, please put your personal items into the boxes that will be delivered to your desks this week. Please also empty your desk drawers, because the desks themselves are staying behind. Write your name and your new desk number on each box. You do not need to do anything with your computer: IT staff will disconnect it on moving day and set it up again at your new desk. I have included the building’s moving schedule below. Our team was added to the plan after it was printed, so you won’t find us on it. We will move on the same day as the Legal Department. A word about the second floor: our temporary desks are in what used to be the training room. It is a smaller area than we are used to, so things will be a bit crowded. Please bring only what you really need for daily work and take anything else home. Thanks for your help, Grace Okafor Accounting Team Lead * * * Danforth Building: Renovation Moving Schedule Date; Activity May 6; Human Resources moves to floor 2 May 7; Marketing moves to floor 3 May 8; Legal Department moves to floor 3 May 10; Fourth floor closes to all staff June 21; New furniture delivered to floor 4 June 24; Computers reconnected on floor 4 Questions about this schedule should be sent to the facilities office at extension 2210.

Questions 186-190 refer to the following Web page, e-mail, and review.

Olmsted Table: Private Dining Planning a business dinner, a team celebration, or a family gathering? Olmsted Table offers three private spaces, each away from our busy main dining room. Our Rooms The Garden Room seats up to 16 guests and overlooks our herb garden. The Library Room seats up to 30 guests and is equipped with a screen and projector for presentations or videos. The Terrace seats up to 40 guests and is open from May to September only. Set Menus (price per guest) Harvest: seasonal vegetables and grains, $45 Coastal: fish and shellfish caught along our coast, $58 Chef’s Tasting: several small courses chosen by our head chef, $72 Booking Private rooms must be booked at least 10 days in advance. A $150 deposit is required to confirm your booking and is taken off your final bill. To make an inquiry, write to events@olmstedtable.com. * * * To: events@olmstedtable.com From: Daniel Kim <dkim@ferrowinsurance.com> Date: October 2 Subject: Private dinner in November Hello, I am writing to ask about reserving a private room on Friday, November 14. A colleague of ours, Martin Pell, is retiring after 25 years with Ferrow Insurance, and about 22 of us would like to give him a proper send-off. We have never dined at Olmsted Table before, but a friend spoke very highly of your private rooms. During the evening, we would like to show a short video that Martin’s team has put together. Would that be possible? Also, two of our guests cannot eat gluten. Could your set menus be adapted for them? Thank you, Daniel Kim * * * A Perfect Evening for Martin Reviewed by Akiko Ohta Our group of 22 celebrated a colleague’s retirement at Olmsted Table last month, and I would recommend it to anyone planning a work dinner. A few days before the event, we had to push our dinner back by an hour, and the staff easily accommodated our late change of start time. The video we prepared for Martin played without a single problem, and there was plenty of space for everyone. As for the food, everyone agreed that the seafood dishes were the highlight of our set menu, especially the grilled sea bass. Our two gluten-free guests were served their own versions of each course, and they enjoyed them just as much. My only small complaint is that the room became a little warm late in the evening.

Questions 191-195 refer to the following memo, e-mail, and schedule.

MEMO To: Hall 3 Operators and Supervisors From: Rafael Duarte, Plant Manager Date: May 12 Subject: New packaging line in Hall 3 I am pleased to announce that a new packaging line from Kestrel Machinery will be installed in Hall 3 later this month. It will replace Line 2, which has been in service for more than fifteen years. The new line can wrap and label up to twice as many trays per hour. Production plans will continue as normal during the installation, as orders scheduled for Line 2 will be moved to Line 1 for a few days. The old Line 2 machine will be shipped to our plant in Westbrook, where it will handle smaller orders. Before June 3, every operator who works in Hall 3 must complete a hands-on training session on the new line. The sessions will be led by a technician from Kestrel Machinery, who will stay on site for the first week of operation. Supervisors should choose one session for their team from the attached schedule and let me know by May 20. * * * To: Rafael Duarte From: Lena Hoffmann Date: May 14 Subject: Training for the night shift Hi Rafael, Thanks for the memo. My team works from 10:00 P.M. to 6:00 A.M., so the morning and afternoon sessions would mean asking people to come in on their time off. I’d like to keep the training within our normal hours, so please put us down for the one session that fits. One more thing: several operators on my team are more comfortable with paper than with screens. Could we get printed copies of the quick-start guide to keep next to the line? A few copies would be enough. Thanks, Lena Hoffmann Night Shift Supervisor * * * Kestrel PL-400 Training Sessions, Hall 3 Day; Time; Trainer Tuesday, May 27; 7:00 A.M.; Tomas Lindqvist Wednesday, May 28; 2:00 P.M.; Tomas Lindqvist Thursday, May 29; 11:00 P.M.; Tomas Lindqvist Friday, May 30; 9:00 A.M.; Tomas Lindqvist Each session lasts about three hours. Please wear safety shoes.

Questions 196-200 refer to the following advertisement, online shopping cart, and e-mail.

Brightline Print Co. Look Your Best at Your Next Event From business cards to banners and tote bags, Brightline Print Co. turns your designs into high-quality printed products. Upload your finished artwork at www.brightlineprint.com, and one of our staff designers will check every file for color, size, and image quality before it goes to print, without adding a cent to your bill. Please note that we print from the artwork you supply; if you need a logo, you will have to have it designed elsewhere. Production and Delivery Standard production: five business days Express production: two business days, $25 per order Orders ship the day production is finished, and most arrive the next business day. All orders are delivered directly to the address you provide. Shipping is free on all orders of $150 or more. New customers: enter the code BRIGHT10 at checkout for 10 percent off your first order. * * * Brightline Print Co.: Your Shopping Cart Customer: Priya Raman, Velora Tea Company Item; Details; Quantity; Price Business cards; Matte finish; 500; $48.00 Banners; 3 ft x 6 ft, single-sided; 2; $110.00 Tote bags; Cotton, one-color print; 150; $225.00 Subtotal; |; $383.00 Discount code; (none entered); | $0.00 Production; Standard (5 business days); | $0.00 Shipping; |; $0.00 Total; |; $383.00 Ship to: Velora Tea Company, Head Office, 410 Larkin Street, Suite 6, Oakridge * * * To: orders@brightlineprint.com From: Priya Raman <praman@veloratea.com> Date: September 8 Subject: Order BP-2291 Hello, I have just submitted order BP-2291, and I would like to make one change. More people have signed up for our tasting sessions than we expected, so we will need 250 tote bags instead of 150. Everything else can stay as it is, and the delivery address in the cart, our head office, is correct. I should also mention the timing. We will be showing our products at a trade show at Harbor Exhibition Center, and we need to have everything in hand in three business days. Please let me know what needs to be done so that the order arrives in time. Thank you, Priya Raman Marketing Manager, Velora Tea Company

176. What does Hallmere Data Services offer?

A) Training in the use of networking Web sites

B) Updates to outdated business contact lists

C) Design of new customer databases

D) Recruitment of experienced sales staff

177. What is suggested about ContactRefresh?

A) It is completed entirely by software

B) It is free for lists of under 500 contacts

C) It does not involve contacting the people on a list

D) It returns updated lists on the same day

178. Who most likely is Ms. Vasquez?

A) An event organizer

B) A software developer

C) A recruiter

D) A Hallmere sales associate

179. In the e-mail, the word “run” in paragraph 1 is closest in meaning to

A) hurried

B) extended

C) flowed

D) organized

180. How much will Ms. Vasquez most likely be charged for updating her list?

A) $90

B) $250

C) $340

D) A custom price

181. What is the purpose of the e-mail?

A) To announce a permanent move to a new building

B) To prepare a team for a temporary change of workspace

C) To request suggestions for a new office layout

D) To announce a change in working hours

182. What are team members NOT asked to do before the move?

A) Label their boxes

B) Empty their desk drawers

C) Disconnect their computers

D) Pack their personal items

183. On what date will the accounting team move?

A) May 6

B) May 7

C) May 8

D) May 10

184. According to the schedule, what will happen on May 10?

A) New furniture will be delivered

B) The fourth floor will be closed to all staff

C) The Human Resources Department will move

D) Computers will be reconnected

185. What is suggested about the team’s temporary workspace?

A) It will be renovated next

B) It will also be used by the Legal Department

C) It was recently refurbished

D) It has less room than the team’s current area

186. According to the Web page, what is required to reserve a private room?

A) A payment made in advance

B) A group of at least 16 guests

C) A booking at least 30 days ahead

D) A signed rental contract

187. Why did Mr. Kim send the e-mail?

A) To complain about a recent meal

B) To change an existing reservation

C) To arrange a dinner for a colleague’s retirement

D) To ask about catering for an office event

188. Which room will Mr. Kim’s group most likely use?

A) The Garden Room

B) The Library Room

C) The Terrace

D) The main dining room

189. In the review, the word “accommodated” in paragraph 1 is closest in meaning to

A) adjusted to

B) housed

C) held

D) charged for

190. Which menu did the group most likely have?

A) The Harvest menu

B) The Chef’s Tasting menu

C) A menu created only for the group

D) The Coastal menu

191. Why was the memo written?

A) To announce the arrival of new packaging equipment

B) To report a delay in production

C) To introduce a new plant manager

D) To ask staff to choose a new supplier

192. According to the memo, what will happen to the current Line 2 machine?

A) It will be sold back to its maker

B) It will be kept as a backup machine

C) It will be used for training sessions

D) It will be moved to another company facility

193. Which training session will Ms. Hoffmann’s team most likely attend?

A) Tuesday at 7:00 A.M

B) Wednesday at 2:00 P.M

C) Thursday at 11:00 P.M

D) Friday at 9:00 A.M

194. What does Ms. Hoffmann ask for in her e-mail?

A) Printed copies of a guide

B) An additional team member

C) A later start date for the new line

D) A change of trainer

195. Who most likely is Tomas Lindqvist?

A) The manager of the plant

B) A night shift supervisor

C) An employee of the equipment maker

D) A newly hired machine operator

196. According to the advertisement, what does Brightline Print Co. provide at no extra cost?

A) Express production

B) Shipping on every order

C) Logo design

D) A review of each design file

197. What is suggested about the order in the online shopping cart?

A) It qualifies for free shipping

B) It received a new-customer discount

C) It will be produced within two business days

D) It includes printing on both sides of the banners

198. What change does Ms. Raman request in her e-mail?

A) A different banner size

B) More tote bags

C) Fewer business cards

D) A new shipping address

199. What will Ms. Raman most likely need to do to receive her order on time?

A) Send a new design file

B) Remove the banners from her order

C) Pay an additional $25

D) Use a new-customer code

200. According to the online shopping cart, where will the order be shipped?

A) To an exhibition center

B) To a company office

C) To a hotel

D) To a Brightline store