TOEIC Reading practice test 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. The Northvale University Alliance has ------- its training program to include online courses for working professionals.

A) expansion

B) expansive

C) expanded

D) expansively

102. ------- the kitchen was being renovated, Café Lumière served only cold dishes and pastries.

A) During

B) While

C) Despite

D) Because of

103. Ms. Ohta asked each department head to submit a detailed ------- of expected costs for the next quarter.

A) receipt

B) refund

C) deposit

D) estimate

104. Newly hired staff must sign their contracts before ------- can receive access to the payroll system.

A) they

B) them

C) their

D) theirs

105. Passengers whose flights are delayed by more than three hours are ------- to a free meal voucher.

A) qualified

B) permitted

C) entitled

D) allowed

106. The Riverside Theater ------- its new season next month with a musical by local composer Ana Ruiz.

A) opened

B) will open

C) has opened

D) was opening

107. After comparing several suppliers, Mr. Buteux chose Delmont Paper because its prices were the ------- in the region.

A) low

B) lowly

C) lower

D) lowest

108. The building manager announced that the parking garage will be closed for ------- on Saturday.

A) appearance

B) maintenance

C) attendance

D) assistance

109. Employees ------- desks are near the windows may adjust the blinds as needed.

A) whose

B) who

C) which

D) whom

110. All machines on the assembly line ------- by a certified technician every six months.

A) inspect

B) are inspecting

C) are inspected

D) have inspected

111. Dr. Kim’s clinic is ------- located near the train station, so patients can reach it easily.

A) eventually

B) frequently

C) accurately

D) conveniently

112. The new accounting software is fully ------- with the computers already used in our regional offices.

A) complimentary

B) compatible

C) competitive

D) compulsory

113. Customers have found the new return policy much more ------- than the previous one.

A) flexible

B) flexibility

C) flexibly

D) flex

114. Carla Reyes was asked to ------- the merger negotiations while the director was away on business.

A) overlook

B) overtake

C) oversee

D) overcome

115. The order will be shipped today ------- payment is received before 3:00 P.M.

A) so that

B) even though

C) whereas

D) provided that

116. The company encourages employees ------- at least one professional development course each year.

A) take

B) taking

C) to take

D) taken

117. Guests are asked to make a ------- at least two days in advance for groups of eight or more.

A) recommendation

B) reservation

C) subscription

D) preparation

118. ------- of the printers on the third floor needs new toner.

A) Each

B) All

C) Both

D) Many

119. The tour guide reminded the group to ------- in the hotel lobby at 8:00 A.M. for the museum bus.

A) assign

B) assume

C) assemble

D) assert

120. The engineers found that the new cooling system is far more ------- than the old one, using less power.

A) sufficient

B) proficient

C) deficient

D) efficient

121. Tickets for the jazz concert can be purchased ------- online or at the box office on Main Street.

A) either

B) both

C) neither

D) whether

122. Ms. Laurent’s report gave the board a brief ------- of last year’s sales results in each region.

A) schedule

B) signature

C) subsidy

D) summary

123. Staff members who feel unwell should ------- their supervisor before the start of their shift.

A) report

B) explain

C) describe

D) notify

124. By the end of this year, Halden Bank ------- more than 40 new financial advisors across the country.

A) will have hired

B) hires

C) hired

D) has been hiring

125. Tenants must give the property office at least 30 days’ ------- before moving out.

A) advice

B) notice

C) attention

D) message

126. Production costs rose sharply last quarter; -------, the factory managed to keep its prices unchanged.

A) therefore

B) moreover

C) otherwise

D) nevertheless

127. Please check that all items in the shipment are ------- before signing the delivery receipt.

A) undamaged

B) unlimited

C) unknown

D) unavailable

128. Every ------- for the marketing position must submit a portfolio of recent work.

A) apply

B) application

C) applicant

D) applied

129. The airport shuttle runs every twenty minutes ------- the terminal and the city center.

A) among

B) between

C) across

D) along

130. The list of approved vendors ------- updated every January by the purchasing office.

A) is

B) are

C) be

D) being

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: Client Employers From: Anna Lindqvist, Account Manager, Brennick Staffing Group Date: February 9 Subject: Spring Hiring Fair Dear Valued Clients, Since last spring, the number of job seekers registered with our office __(131)__ steadily, as more people in the Harlow Valley region have found work. __(132)__, many of our client companies now need more time and effort to fill their open positions. To help you reach the candidates who remain available, Brennick Staffing Group will host a hiring fair at our office at 48 Delmont Street on Thursday, March 19. At the fair, employers can meet __(133)__ candidates in person and conduct short interviews on the spot. Booth space is limited to twenty companies. __(134)__ To do so, simply reply to this e-mail or call me at 555-0148. Best regards, Anna Lindqvist Account Manager Brennick Staffing Group

Questions 135-138 refer to the following notice.

Osteria Lumen: New Online Reservations Starting June 1, guests will be able to __(135)__ a table through our Web site. Until now, all reservations __(136)__ by telephone, and on busy evenings many callers could not get through. The new system shows available tables for the next thirty days and sends an e-mail confirmation as soon as a booking is complete. Our staff will continue to take telephone reservations between 2:00 and 5:00 P.M. daily. __(137)__ Changes and cancellations can also be made online at any time. Groups of eight or more should call the restaurant directly, __(138)__ these bookings require a deposit. Thank you for dining with us. We look forward to welcoming you soon.

Questions 139-142 refer to the following memo.

To: All Tenants From: Building Management, Corwell Tower Date: March 20 Subject: Elevator Upgrade Over the next two months, both of Corwell Tower’s elevators will be modernized with new motors, controls, and cabins. We understand that the work will cause some __(139)__ for tenants, and we have planned it in two stages to keep disruption to a minimum. From April 3 to April 21, the east elevator will be out of service. __(140)__ However, since it will be carrying twice the usual traffic, waiting times may be longer than usual, especially between 8:30 and 9:30 A.M. __(141)__, we encourage tenants on lower floors to use the stairs whenever possible. During the work, large deliveries should be __(142)__ for times after 6:00 P.M. Please direct any questions to the management office at extension 210.

Questions 143-146 refer to the following letter.

Marbury Office Supply 1120 Kessler Avenue Easton Falls May 6 Mr. Daniel Okafor Purchasing Manager Velstrand Engineering Dear Mr. Okafor, Thank you for your order of May 2. Unfortunately, the twelve Halden desk chairs you ordered are temporarily out of __(143)__. The manufacturer has had unusually high demand for this model, so we are waiting for our next delivery from the factory. We __(144)__ to receive a new shipment from the manufacturer on May 20, and your chairs will be sent the following day. __(145)__ It is very similar in design and is offered at the same price. You may either wait for the Halden chairs or receive twelve Torvik chairs this week. Please let us know your __(146)__ by May 12 by calling 555-0193 or replying to this letter. Sincerely, Priya Raman Customer Service Representative

131. Blank 131

A) has fallen

B) will fall

C) falls

D) to fall

132. Blank 132

A) Even so

B) As a result

C) In contrast

D) Otherwise

133. Blank 133

A) qualify

B) qualification

C) qualified

D) qualifies

134. Blank 134

A) Thank you for taking part in last week’s fair

B) We recommend that you reserve yours as soon as possible

C) Our office will be closed on the day of the fair

D) We have recently hired several new account managers

135. Blank 135

A) settle

B) occupy

C) serve

D) book

136. Blank 136

A) will be made

B) have been made

C) are making

D) will have made

137. Blank 137

A) Unfortunately, telephone reservations will no longer be accepted

B) The restaurant will be closed for renovations throughout June

C) Outside these hours, please use our Web site

D) Our new menu includes several vegetarian dishes

138. Blank 138

A) although

B) unless

C) because

D) despite

139. Blank 139

A) inconvenient

B) inconveniently

C) inconvenienced

D) inconvenience

140. Blank 140

A) The project was completed ahead of schedule

B) The west elevator will remain in service during this period

C) Both elevators will be closed during this time

D) All visitors must sign in at the front desk

141. Blank 141

A) Nevertheless

B) On the other hand

C) For this reason

D) Otherwise

142. Blank 142

A) scheduled

B) located

C) reminded

D) applied

143. Blank 143

A) order

B) date

C) reach

D) stock

144. Blank 144

A) expected

B) have expected

C) expect

D) had been expecting

145. Blank 145

A) Your chairs were delivered to your office yesterday

B) Alternatively, we can send you the Torvik model right away

C) We are sorry that the chairs did not meet your expectations

D) Our showroom is open Monday through Saturday

146. Blank 146

A) preference

B) prefer

C) preferable

D) preferably

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Her Heart: Free Heart Checks at Brightwater Health Center Are you a woman employed by one of the companies in Halvorsen Business Park? Brightwater Health Center, in Building C of the park, invites you to a free heart check carried out by our heart care nurses. Warning signs of heart problems in women can be different from those in men, and they are often noticed later. A short check is a simple first step. Appointments are offered on Thursdays in November between 8:00 A.M. and 4:00 P.M., and each one takes 30 minutes. Book directly at www.brightwater-hbp.com or at our front desk, and please bring your employee ID card.

Questions 149-151 refer to the following article.

Talvera Ceramics, a tile maker based in Porto, announced on Tuesday that it will open a second factory in Braga next spring. Orders from hotel builders have risen sharply over the past two years, and the company’s current site can no longer keep up with them. The Braga plant is expected to employ 120 workers. The Porto factory will stay open. Once the new plant is running, standard tiles will be produced in Braga, while the Porto staff will concentrate on custom designs created for each customer’s order. Talvera was founded in 1962 by Ms. Carvalho’s grandfather in a small workshop near the river. “He would be proud to see the company grow beyond the city where he began,” said chief executive Inês Carvalho.

Questions 152-153 refer to the following text message chain.

Leila Haddad (11:31 A.M.): Hi Erik, I’m at the print shop on Keller Street picking up the brochures I ordered last week for the trade show. Bad news: only 300 of the 500 are finished. Erik Lindqvist (11:33 A.M.): Oh no. What about the rest? Leila Haddad (11:35 A.M.): They’ll be ready at 3:00 P.M. The shop says it can deliver them to the hall. Erik Lindqvist (11:37 A.M.): OK. I’m still putting up the display panels for our booth here at Harbor Convention Hall. Visitors start coming in at 1:00. Leila Haddad (11:40 A.M.): So should I wait for the whole order, or come over now with what they have? Erik Lindqvist (11:42 A.M.): I’ll take what I can get. Leila Haddad (11:43 A.M.): Got it. I’m on my way. I’ll give the shop our booth number for the rest.

Questions 154-155 refer to the following memo.

MEMO To: All Staff From: Ruth Okafor, Finance Director Date: February 10 Subject: Expense claims Beginning March 1, all expense claims will be submitted through the company’s expense app. Instead of filling out a paper form, simply take a photo of each receipt with your phone and send it through the app. We will continue to process paper forms through February 28. The new system also means faster payment. Approved claims will be reimbursed every two weeks rather than once a month. If you have questions about the app, please contact Kenji Mori at extension 214. As many of you know, Kenji has handled our expense claims for several years, and he has already tested the new system.

Questions 156-157 refer to the following Web page.

Riverside Arts Center Winter Film Series Date; Film; Time; Room January 11; Winter at Calder Point; 7:00 P.M.; Room A January 18; Snowline Diaries; 7:00 P.M.; Room A January 25; A Year in Tamsin Bay; 7:00 P.M.; Room A February 1; The Quiet Orchard; 7:00 P.M.; Room B February 8; Paper Lanterns of Oru; 7:00 P.M.; Room A Notes: The screening of Snowline Diaries will be followed by a talk with the film’s director, Mira Okonjo. The February 1 screening has been moved to Room B because of repairs in Room A. Tickets are $8. Students pay $5 with a valid ID card. Members of the arts center are admitted free of charge. Tickets are sold at the door from 6:30 P.M.

Questions 158-160 refer to the following letter.

Mapleview Property Management 220 Corbett Avenue, Suite 5 Lindale April 8 Mr. Daniel Osei Osei Accounting 41 Hollis Street, Suite 302 Lindale Dear Mr. Osei, Your current lease for Suite 302 ends on June 30. We hope you will choose to stay with us, and I would like to explain our terms for renewal. Starting in July, rent for all offices in the building will rise by 3 percent. However, tenants who sign a new three-year lease by May 15 will keep their current rent for the first year of the new lease. I would also like to let you know about two building projects. Repairs to the underground parking garage will begin on June 2 and should take about six weeks. During that time, some tenants’ parking spaces will be moved to the lot behind the building; we will contact you directly if your space is affected. The renovation of the lobby will follow in September. To discuss your renewal, please call me at 555-0148. Sincerely, Teresa Lam Leasing Manager

Questions 161-164 refer to the following notice.

NOTICE TO ALL NORTHGATE LOGISTICS EMPLOYEES Two-Step Sign-In Begins April 7 To better protect company information, Northgate Logistics will require two-step sign-in for e-mail, the scheduling system, and all other company systems starting April 7. After you enter your password, you will confirm each sign-in with a second step. [1] Most employees will use the Northgate Verify app, which can be installed on either a company phone or a personal phone. Employees who do not have a smartphone may instead collect one of our security keys from the IT desk in Room 110. [2] If you would like help with either method, IT staff will hold setup sessions in Room 110 every Tuesday at 12:30 P.M. between now and April 7. Bring your phone or your key with you, and the setup will take about ten minutes. [3] Please complete the setup before the start date. Any account that has not been set up by April 7 will be locked. To unlock it, you will need to come to the IT desk in person and show photo ID. [4] Thank you for helping to keep our systems secure.

Questions 165-167 refer to the following memo.

MEMO To: All Staff From: Priya Nair, Human Resources Date: April 6 Subject: New buddy program Starting this spring, every new employee will be paired with an experienced colleague for his or her first three months. The buddy will answer everyday questions, show the newcomer around, and meet with him or her once a week over coffee. We are now looking for colleagues to serve as mentors. You do not need to be a manager; anyone who has worked here for at least two years is welcome. Mentors will attend one training session on May 3, and in return for their time, each will receive one additional day of paid leave. If you would like to take part, please sign up with me by April 20.

Questions 168-171 refer to the following online chat discussion.

Hana Sato (10:10 A.M.): Good morning, everyone. Our clients from Seoul arrive on Thursday, and I’d like to take them out to dinner that evening. Any ideas? Remember that one of them is vegetarian. Marco Bellini (10:12 A.M.): They really enjoyed Olive & Thyme last time. Grace, didn’t you say you’d check with them? Grace Nwosu (10:15 A.M.): I just called. They’re fully booked at 7:00 on Thursday. The earliest table they can offer is at 8:30. Hana Sato (10:16 A.M.): Their flight lands at 5:00, so 8:30 is too late. They’ll be tired. Grace Nwosu (10:18 A.M.): The Harbor Grill has a private room free at 7:00. The only issue is that there’s no vegetarian main dish on the menu. Owen Price (10:22 A.M.): I know the manager there. I just asked, and the chef can prepare a vegetarian dish if we give them 24 hours’ notice. Hana Sato (10:24 A.M.): That settles it. Grace, please book the private room for 7:00. Marco, could you send the dinner details to our guests? Owen, can you call the Harbor Grill by Wednesday about the vegetarian dish? Marco Bellini (10:26 A.M.): Sure, I’ll e-mail them this afternoon. Owen Price (10:27 A.M.): Will do.

Questions 172-175 refer to the following article.

Silverline Rail to Launch Overnight Service ARLEN CITY, February 20: Silverline Rail announced on Monday that it will begin running an overnight train between Arlen City and Port Sorrel in June. [1] The train will leave Arlen City at 10:00 P.M. and arrive in Port Sorrel at 7:00 A.M., with a return service on the same schedule. [2] Last year, the regional airport cut its early-morning flights between the two cities, so the first plane of the day now does not land until almost noon. [3] According to Silverline spokesperson Ana Petrova, the new train is meant to fill that gap. “Our service is aimed mainly at business travelers who need to be in Port Sorrel early but would rather not pay for a hotel night,” she said. “They can sleep on board and go straight to their first meeting.” Passengers can choose between sleeping cabins for one or two people and less expensive reclining seats. Breakfast is included in cabin fares only. Tickets go on sale on March 1, and those bought during March will be 15 percent cheaper. [4]

147. For whom is the service mainly intended?

A) Doctors who want to learn more about heart care for women

B) Managers who organize health programs for their staff

C) Women who work at companies in the business park

D) Patients who are recovering from heart treatment

148. What is indicated about the appointments?

A) They last about half an hour

B) They cost $30 each

C) They require a referral from a family doctor

D) They are available only in the evening

149. What is the article mainly about?

A) The sale of a family-owned business

B) The move of a company’s headquarters

C) A shortage of skilled factory workers

D) A company’s plan to increase its production

150. According to the article, what will happen at the factory in Porto?

A) It will close at the end of the year

B) It will concentrate on made-to-order products

C) It will hire 120 new workers

D) It will be renovated next spring

151. What is suggested about Ms. Carvalho?

A) She is related to the company’s founder

B) She recently moved to Braga

C) She used to design tiles for hotels

D) She joined the company from a competitor

152. What is suggested about Mr. Lindqvist?

A) He placed the order for the brochures

B) He works at the print shop

C) He is preparing for an event

D) He has a meeting with a client at 3:00 P.M

153. At 11:42 A.M., what does Mr. Lindqvist mean when he writes, “I’ll take what I can get”?

A) He will pick up the rest of the brochures himself

B) He is willing to pay more for faster printing

C) He agrees to start setting up the booth later

D) He wants Ms. Haddad to bring the brochures that are ready now

154. What is the purpose of the memo?

A) To remind staff of a limit on travel spending

B) To announce a change in how expenses are claimed

C) To introduce a new member of the finance team

D) To ask employees for feedback on a mobile app

155. According to the memo, what will happen after February 28?

A) Paper forms will no longer be accepted

B) Mr. Mori will start working in the finance department

C) Reimbursements will be paid once a month

D) Original receipts will have to be sent by mail

156. What is indicated about the January 18 screening?

A) It is free for all visitors

B) It will be held in Room B

C) It includes a discussion with a filmmaker

D) It starts earlier than the other screenings

157. Who can attend the screenings without paying?

A) Students with a valid ID card

B) Groups of ten or more people

C) Anyone who stays for the director’s talk

D) Members of the arts center

158. Why was the letter sent to Mr. Osei?

A) To offer terms for continuing a rental agreement

B) To announce that the building has been sold

C) To request payment of overdue rent

D) To invite him to a meeting of tenants

159. What will Mr. Osei receive if he signs a three-year lease by May 15?

A) An additional parking space

B) No rent increase for the first year

C) A renovation of his office

D) A 3 percent discount on his current rent

160. What is indicated about the parking garage?

A) It will close permanently

B) Tenants will pay for spaces starting in July

C) It will be renovated at the same time as the lobby

D) Some spaces will be unavailable for a period of time

161. What is the main purpose of the notice?

A) To announce the opening of a new IT help desk

B) To ask employees to replace their company phones

C) To explain a new procedure for signing in to company systems

D) To report a recent problem with employee accounts

162. What is NOT mentioned as a way to complete the setup?

A) Installing an app on a personal phone

B) Using a security key from the IT desk

C) Attending a help session

D) Calling the IT department for instructions

163. What will happen to employees who have not completed the setup by April 7?

A) They will not be able to use their accounts until they visit the IT desk

B) They will receive a security key by mail

C) They will be required to attend a Tuesday session

D) Their personal phones will be registered automatically

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “These can be borrowed free of charge but must be returned if you leave the company.”

A) [1]

B) [2]

C) [3]

D) [4]

165. What is the purpose of the memo?

A) To welcome a group of new employees

B) To announce changes to the leave policy

C) To find volunteers for a program

D) To schedule annual performance reviews

166. Who can become a mentor?

A) Staff with two or more years at the company

B) Only managers who lead a department

C) Employees hired in the last three months

D) Members of the human resources team

167. What is offered to employees who take part as mentors?

A) A bonus payment

B) A reserved parking space

C) A three-month training course

D) An extra day of paid leave

168. Why are the writers planning a dinner?

A) To celebrate a colleague’s promotion

B) To host clients who are visiting

C) To welcome a new member of the team

D) To thank the team for finishing a project

169. What problem does Ms. Nwosu mention?

A) A restaurant is closed on Thursdays

B) A private room is too small for the group

C) The first-choice restaurant has no table at the preferred time

D) The menu prices are higher than the budget

170. At 10:24 A.M., what does Ms. Sato mean when she writes, “That settles it”?

A) She has decided to book the Harbor Grill

B) She prefers Olive & Thyme to the Harbor Grill

C) She will let the guests choose the restaurant

D) She has finished checking everyone’s schedule

171. What will Mr. Price most likely do next?

A) Send the dinner details to the group

B) Reserve a table at Olive & Thyme

C) Arrange transportation to the restaurant

D) Contact the restaurant about a special meal

172. What is the article mainly about?

A) The closing of a regional airport

B) A new overnight train service

C) Rising hotel prices in two cities

D) The merger of two rail companies

173. According to the article, who is the service mainly intended for?

A) Tourists visiting the coast

B) Families traveling with children

C) Business travelers who want to save on hotel costs

D) Commuters who travel every day

174. What is indicated about breakfast on the train?

A) It is included only for passengers with cabins

B) It costs 15 percent of the ticket price

C) It is served to all passengers in a dining car

D) It must be ordered in March

175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “As a result, many travelers have had to make the trip the evening before.”

A) [1]

B) [2]

C) [3]

D) [4]

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 176-180 refer to the following advertisement and e-mail.

Corvane Business Energy Power That Works as Hard as You Do For more than twenty years, Corvane Business Energy has supplied reliable electricity to offices, shops, and studios across the region. Our business plans come with clear pricing and a local service team that knows your neighborhood. Save every month with AutoPay. Customers who pay automatically receive 3 percent off every monthly bill. You can sign up for AutoPay, switch to paperless billing, or change your billing address at any time through your online account at www.corvanebusinessenergy.com. Lights out? If your building loses power, call our 24-hour line at 1-800-555-0148, and a crew will be sent out right away. Our smart meters send readings to us automatically, so there is never a need to schedule a visit for that. New to Corvane? Businesses that switch to Corvane before December 31 will have their first month’s service fee waived. Customers who sign a two-year contract also receive a free on-site energy assessment, in which one of our specialists walks through your workplace and recommends ways to lower your energy use. Fees: Accounts more than 30 days past due incur a $25 late charge. Service restored after disconnection for nonpayment carries a $75 reconnection fee. Paper billing costs $3 per month. * * * To: Customer Service <service@corvanebusinessenergy.com> From: Hana Okafor <h.okafor@tellmarkarchitects.com> Date: October 14 Subject: Account 58-21137 Dear Customer Service, I am the office manager at Tellmark Architects. When our staff arrived on Monday morning, the power at our office had been cut off, and your crew told us this was for nonpayment. We have been with Corvane for six years and have always paid on time, so I looked into what happened. In September, we moved from 212 Dunmore Road to 48 Harlow Street. We were still receiving paper bills at that point, and the August invoice went to the old Dunmore Road office. Nobody there passed it on to us, so it was never paid. I have now paid the full balance online, including the late charge, which I accept. Could you please restore our power today? Our architects cannot work on their drawings without computers, and we have a client deadline on Friday. I would also like all future bills to be sent to this e-mail address rather than by mail, and I would like to enroll in AutoPay so that a missed bill cannot cause the same problem again. Finally, given our long history with Corvane, would it be possible to waive the reconnection fee? Thank you for your help. Hana Okafor Office Manager, Tellmark Architects

Questions 181-185 refer to the following e-mail and schedule.

To: Priya Nandakumar <p.nandakumar@vandelletextiles.com> From: Marco Ferreira <m.ferreira@vandelletextiles.com> Date: June 2 Subject: Updated itinerary for Lyon Dear Ms. Nandakumar, I am writing with an update on your trip to the Lyon Home Textiles Fair next week. This morning the airline informed us that your Monday afternoon flight to Lyon has been canceled. I have rebooked you on a flight that leaves at 7:15 A.M. the same day, so you will reach Lyon several hours sooner than we first planned. Your return flight on Friday has not changed, and the hotel has agreed to hold your room from Monday morning at no extra charge. The updated schedule is attached. As before, the company card will cover the hotel and your meals. Taxi fares cannot be charged to the card, so please keep your receipts and hand them in when you are back. The accounts team will repay you within a week. I have also called each of the clients on your list, and all four meetings are confirmed for the times shown. Mr. Laurent, the buyer from Ardis Interiors, said he is especially looking forward to seeing the new curtain fabrics. Our exhibition team will have the booth ready before the fair opens on Tuesday, so there is nothing you need to prepare there. Please let me know if anything in the schedule does not work for you. Best regards, Marco Ferreira Travel Coordinator, Vandelle Textiles * * * Vandelle Textiles Travel Schedule: Priya Nandakumar, Sales Director (updated June 2) Date; Time; Details Monday, June 8; 7:15 A.M.; Flight 418 departs for Lyon (arrives 9:05 A.M.) Monday, June 8; Afternoon; Check in at Hotel Rivelle; free time Tuesday, June 9; 9:00 A.M.; Lyon Home Textiles Fair opens (Hall 3, Booth 27) Wednesday, June 10; 10:00 A.M.; Client meeting: Maison Verlaine Wednesday, June 10; 2:30 P.M.; Client meeting: Cotswell Home Thursday, June 11; 9:00 A.M.; Client meeting: Ardis Interiors Thursday, June 11; 4:00 P.M.; Client meeting: Rennick Furnishings Friday, June 12; 6:40 P.M.; Flight 425 departs Lyon (return) The Lyon Home Textiles Fair runs from June 9 to June 11.

Questions 186-190 refer to the following Web page, e-mail, and form.

Westbrook Occupational Health On-Site Health Screenings Keeping your team healthy is easier when the clinic comes to you. Our nurses and technicians bring all the necessary equipment to your workplace, so employees can be screened without leaving the building. We simply ask that you provide a private room where employees can be seen one at a time. Packages Basic, $28 per employee: blood pressure and cholesterol checks Standard, $42 per employee: everything in Basic, plus vision and hearing tests Complete, $60 per employee: everything in Standard, plus extended blood tests Groups of more than 50 employees receive 10 percent off any package. Employees fill in a short health questionnaire on the day of the visit, and each person receives a private summary of his or her results within five business days. Clients are invoiced after the visit. Because our teams are scheduled well ahead, please book at least three weeks before the date you would like. Contact our bookings desk at bookings@westbrookoh.com. * * * To: bookings@westbrookoh.com From: Tomasz Wierzbicki <t.wierzbicki@haldenlogistics.com> Date: February 24 Subject: Screening for warehouse staff Hello, I am the HR coordinator at Halden Logistics, and I would like to book an on-site screening for 40 employees at our warehouse on Tuesday, March 10. Most of these employees spend their entire shift next to our conveyor belts and loading equipment, which are very loud, so hearing tests are important to us. Vision tests would also be useful for our forklift drivers. We do not need the extended blood tests, however. Our second-floor training room is free all day and has a door that closes, so it should work well for the screenings. I will arrange individual time slots for each employee once the booking is confirmed. Kind regards, Tomasz Wierzbicki HR Coordinator, Halden Logistics * * * Westbrook Occupational Health: Booking Confirmation Client; Halden Logistics Contact; Tomasz Wierzbicki, HR Coordinator Date; Tuesday, March 17 Time; 8:30 A.M. to 3:30 P.M. Location; Second-floor training room Number of participants; 40 Instructions for participants: Please do not eat anything for eight hours before your screening, as this is needed for an accurate cholesterol check. Water is allowed. Health questionnaires will be handed out at the screening. Your time slot will be arranged by Mr. Wierzbicki.

Questions 191-195 refer to the following memo, e-mail, and invoice.

MEMO To: All Kestrel Media Group Staff From: Adaeze Mensah, Purchasing Manager Date: March 16 Subject: New office-supply vendor Starting April 1, Pellam Office Supply will be our office-supply vendor. After comparing several offers, we chose Pellam for its lower prices and faster delivery. Our accounts with Brightline Stationers will close on March 31, so please make sure any final orders with them are placed before then. From April 1, only department heads may place orders, using Pellam’s online portal. Staff members who need supplies should send their requests to their department head. Any order over $500 must be approved by the finance department before Pellam ships it. Orders placed before 2:00 P.M. are delivered free of charge on the next business day. I will manage the Pellam account. If you have questions about the portal or need a login, please contact me at extension 412. * * * To: Adaeze Mensah <a.mensah@kestrelmedia.com> From: Jun Takeda <j.takeda@kestrelmedia.com> Date: Tuesday, April 14 Subject: Pellam order Hi Adaeze, Yesterday at 10:00 A.M., I placed our first order through the Pellam portal, and I expected it to arrive this morning. When I checked just now, the status still said “Not yet shipped.” Could you find out what is holding it up? We are short on time. On Thursday, we are showing our new campaign to Lantry Foods, and my team has to print the presentation boards tomorrow. We can’t do that without the toner and paper. While looking at the invoice, I also noticed a mistake I made myself: I need 2 rolls, not 20. Could the quantity be corrected before the order goes out? Thanks, Jun Takeda Head of Design * * * Pellam Office Supply Invoice No. 70315 Bill to: Kestrel Media Group, Design Department Order date: April 13, 10:00 A.M. Item; Unit; Quantity; Unit price; Status; Amount Toner cartridges, black; cartridge; 2; $89.00; In stock; $178.00 Poster paper, 36 in.; roll; 20; $18.50; In stock; $370.00 Presentation binders; box of 10; 2; $24.95; In stock; $49.90 Shipping labels; pack of 100; 1; $14.50; In stock; $14.50 Delivery; |; |; $0.00 Total; |; |; $612.40

Questions 196-200 refer to the following advertisement, order form, and e-mail.

Saffron Table Catering Office Lunches Made Easy Whether you need a light spread for a morning meeting or a full lunch for a training day, Saffron Table brings fresh, ready-to-serve food to your office. Our boxed meals are prepared in our kitchen on the morning of delivery, and our own drivers bring every order to your door. Choose from Mediterranean, Vegetarian Garden, and gluten-free boxes, each with a main dish, a side salad, and fresh fruit. Drinks and dessert trays can be added to any order. How to order: Place your order on our Web site at least 48 hours before delivery. If anyone in your group has a food allergy, please list it in the comments box when you order so that our kitchen can prepare that meal separately. Changes to the number of boxes or the delivery time are accepted by e-mail up to 24 hours before delivery. Delivery is free for orders of 20 or more lunch boxes. A $15 delivery fee applies to smaller orders. There is no deposit; we send an invoice after delivery. * * * Saffron Table Catering: Order Form Customer: Leila Haddad, Brennholt Consulting Order date: Monday, November 9 Delivery: Thursday, November 12, 11:45 A.M. Delivery address: Brennholt Consulting, Room 410, fourth floor Item; Quantity; Price; Amount Mediterranean box; 12; $14.50; $174.00 Vegetarian Garden box; 6; $13.00; $78.00 Gluten-free box; 3; $15.00; $45.00 Drinks; 0; | $0.00 Delivery; |; $0.00 Total (21 boxes); |; $297.00 Payment: Invoice after delivery Comments: Three guests have a wheat allergy and need the gluten-free boxes. * * * To: orders@saffrontablecatering.com From: Leila Haddad <l.haddad@brennholtconsulting.com> Date: November 10 Subject: Changes to order for November 12 Hello, I need to make two changes to our lunch order for this Thursday. First, two of my colleagues have been called away to a client site and will no longer be at our workshop. Please reduce the Vegetarian Garden boxes from 6 to 4, which brings us to 19 boxes in total. The other boxes should stay as they are. Second, our morning session now has more speakers than we planned, so we will not break for lunch until later. Could you deliver the food at 12:30 instead of 11:45? Please bring everything to Room 410 as before. Thank you, Leila Haddad Brennholt Consulting

176. According to the advertisement, why should customers call the 24-hour line?

A) To report a power outage

B) To enroll in automatic payments

C) To update a billing address

D) To request a meter reading

177. What is suggested about the disconnection of Tellmark Architects’ electricity?

A) It followed damage to a meter during a move

B) It happened because a bill was mailed to a former address

C) It was caused by a failed automatic payment

D) It occurred after the firm’s contract expired

178. What does Ms. Okafor NOT request from Corvane Business Energy?

A) Restoration of service on the same day

B) Electronic delivery of future bills

C) Enrollment in automatic payments

D) A visit from an energy auditor

179. What will Tellmark Architects most likely receive in the future?

A) A discount on its monthly bills

B) A waived first-month service fee

C) A free energy assessment

D) A refund of its late charge

180. How much does Ms. Okafor ask Corvane Business Energy to waive?

A) $3

B) $25

C) $75

D) $100

181. What is the purpose of the e-mail?

A) To ask a colleague to take over part of a business trip

B) To request approval for extending a business trip

C) To report that a trade fair has been postponed

D) To explain changes to a business trip itinerary

182. In the e-mail, the word “cover” in paragraph 2 is closest in meaning to

A) report on

B) pay for

C) protect

D) travel across

183. When will Ms. Nandakumar meet with Mr. Laurent?

A) On Wednesday at 10:00 A.M

B) On Wednesday at 2:30 P.M

C) On Thursday at 9:00 A.M

D) On Thursday at 4:00 P.M

184. According to the e-mail, what should Ms. Nandakumar do during the trip?

A) Pay for the hotel with a personal card

B) Keep her receipts for taxi rides

C) Book her own return flight

D) Confirm each client meeting by phone

185. Why will Ms. Nandakumar arrive in Lyon earlier than originally planned?

A) A client asked to meet on Monday afternoon

B) The trade fair opening was moved forward

C) She needs to set up the company’s booth before the fair opens

D) Her original flight was canceled by the airline

186. According to the Web page, what must client companies provide?

A) Transportation to the clinic

B) Full payment before the visit

C) A private room for the screenings

D) A list of employees’ medical histories

187. According to the e-mail, why does Mr. Wierzbicki want hearing tests included?

A) His staff work near loud equipment during their shifts

B) Several employees reported hearing problems in a survey

C) New safety rules require yearly hearing checks

D) Hearing tests were left out of last year’s screening

188. How much will Halden Logistics most likely pay per employee?

A) $28.00

B) $37.80

C) $42.00

D) $60.00

189. Why was the screening most likely scheduled for a later date than Mr. Wierzbicki requested?

A) The room he offered was too small

B) Fewer employees signed up than expected

C) The clinic staff were unavailable that week

D) His request did not give enough advance notice

190. According to the form, what should employees do before the screening?

A) Avoid eating for eight hours

B) Complete a health questionnaire online

C) Book a time slot with the clinic

D) Bring a photo identification card

191. What is the purpose of the memo?

A) To introduce new spending limits for each department

B) To ask staff to compare two competing suppliers

C) To announce a change of office-supply vendor

D) To explain a delay in supply deliveries

192. According to the memo, who may place orders for office supplies?

A) Any Kestrel Media Group employee

B) Department heads

C) Members of the finance department

D) The purchasing manager only

193. Why has Mr. Takeda’s order most likely not shipped yet?

A) It was placed after the daily ordering deadline

B) It was sent to the wrong department

C) One of the items is out of stock

D) It requires approval from the finance department

194. In the e-mail, why does Mr. Takeda need the supplies soon?

A) His department is moving to a new floor

B) New designers are starting work next week

C) His team must prepare for a client presentation

D) The department’s printer is being replaced

195. Which item’s quantity does Mr. Takeda say is incorrect?

A) Toner cartridges

B) Poster paper

C) Presentation binders

D) Shipping labels

196. In the advertisement, the word “spread” in paragraph 1 is closest in meaning to

A) thin layer

B) increase

C) distance

D) selection of food

197. According to the advertisement, what are customers advised to do?

A) Mention any food allergies when ordering

B) Taste menu items before ordering

C) Pay a deposit for large orders

D) Pick up orders from the kitchen

198. What is most likely true about Ms. Haddad’s order?

A) It includes drinks for every guest

B) It was placed with enough notice for preparation

C) It was paid for by credit card

D) It will be delivered on a weekend

199. What will most likely happen as a result of the change Ms. Haddad requests?

A) She will need to submit a new order

B) She will receive a partial refund

C) Her delivery will arrive earlier

D) A delivery fee will be added to her order

200. What does Ms. Haddad ask the caterer to do?

A) Deliver the food later than scheduled

B) Bring the food to a different room

C) Add desserts to the order

D) Send the invoice to another department